Can I keep my current number when I switch to Yoodo?

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28 comments

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    MUHAMMAD FIRDAUS BIN ANUAR

    I keep on same number. But its said portability in progress? How long will its takes to process it?

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    EARIE BIN MADIUS Superuser

    Within 1-3 days. Best to check your MNP status with Yoodo agent via live chat if you have not receive any news by then

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    theJeff Community Manager

    Hi MUHAMMAD FIRDAUS BIN ANUAR did you managed to chat with our Live Chat agents? MNP is not available during public holiday, that's probably why it's still in progress.

    Try get in touch with our agents via Live Chat, they may be able to give you the latest update on the progress. Thanks and looking forward to having you onboard! :)

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  • can i change number after sign in?

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    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    What do you mean by change number aftter sign in. For my case, I order the MNP plan for my sim. But when sim arrived, I choose to pick new number instead of porting my current number. Then I order new sim for port in.

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    MOHAMMAD ADY SAIFUL BIN ABDULHALIM

    Can i port to my old number after i choose the new number or i need to order new sim?

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    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    As long as the sim is not activated, you can use that sim to port in your old number. Even new sim already has plan when you order, still can overide when activating.

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi MOHAMMAD ADY SAIFUL BIN ABDULHALIM ..dont worry & no need to order new sim, u can choose to keep your old number on sim activation later when your sim arrive or already have the sim in your hand...there are option in the app where u can click if want to activate the number you already choose or make another new number/keep my number

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    MUHAMMAD IZZUDDINBIN MD ZAINI

    why i cnt register my old number ? it says 'we are experiencing some issue.pls cm bck ltr" ?

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    WONG YUEN SERN Superuser

    At which step did you encounter this message? They are probably having some issues with their system at the moment.

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    MUHAMMAD IZZUDDINBIN MD ZAINI

    at keep my number. thanks mr wong yuen sern . i will try again

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    WON CHUN HOE

    where is keep my number button ? how come i can't see it 

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi guest, you can find it after 'CUSTOMIZE YOUR PLAN' part..1st choose your plans then tap the button 'i want this plan (dont choose "No thanks i just want a free sim") then you can see a screen show SELECT A NEW NUMBER or KEEP MY NUMBER

     


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  • Avatar
    GEORGE KUTTY A/L V E Simon

    Same problem ; unable to port in using old number from celcom

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    MUHAMMAD SAUFI BIN ROZLAN

    biasanya tiada masalah..klo ada pasti melibatkan bil tertunggak ataupun dlm kontrak..

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    GEORGE KUTTY A/L V E Simon

    It was a supplementary number but already decoupled and now is a Principal line

    All bills have been settled

    No contract issues

     

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    TO_BE_DEFINED

    Why i cant register my old number? It says "error, it looks like the number u've selected is no longer available. Please go back to re-select

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi Yoodo Guest, not sure what happen, please contact customer care via Livechat for further assistance.

    Live Chat
    (Mon - Fri 9am to 9pm)
    (Sat & Sun 9am to 6pm)

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  • I check at my old service. They say i cannot change telco because my ic is wrong. How can i fix this ?

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    MUHAMMAD ALIF ASHRAFBIN ZAIDI yes they will reject if it different ic/person . Who's ic did you use to register with old telco before? Must with the same person/ic ok.

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  • I already key in my own ic. But they say yoodo reject my request because my ic is wrong

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    MUHAMMAD ALIF ASHRAFBIN ZAIDI ok, please report to the Yoodo support via live chat for further assistance. They will help you.

     

    scroll down the page until you see Live chat & click it

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    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    First, check with your current telco. Is it your IC number no error. If yes, do ask them to fix it for you. Then you can reapply for MNP.

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    NUR ZAHIDA B

    Hi, I'm currently using postpaid plan from other line & the bill is still not out yet. I already registered yoodo & I choose to keep my current number. I'm not terminating my current line because the instructions said I need to keep my number active. So, can you give me the next instructions. Will yoodo contact my current postpaid plan to notify them or I need to inform them myself? Thanks.

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Further help do keep in touch with Yoodo Customer Support via Live Chat.

     

    How to use Live Chat:

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  • why signal status still doesn’t change?

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    MATHEW SENGALANG ANAK ROBERTANDAT show what status ?

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