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What do I do with my Yoodo SIM?

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27 comments

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    TO_BE_DEFINED

    I give a wrong address

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    TO_BE_DEFINED

    Can select no?

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    Yoodo Care

    Hi, you can select your preferred number up to 4 digit depend on the availability.

  • How to select number.. Already order my sim.. But no option to select any number...

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    eshah bee binti baboo

    Hi cannot activate acc with non-auto-focus camera?

  • Avatar
    TO_BE_DEFINED

    How to select number?

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    LO SIN KUANG

    I ordered my sim, how do I port out from celcom to yoodo?

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    TO_BE_DEFINED

    I forgot my number. What di I do now?

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    LIM SWEE LIT

    Received my SIM. 

    Go to App and activate

    Barcode scan for 18 digit serial number successful

    Choose Plan to activate done

    Register ID (Position ID card in this Frame) ............... no next button to proceed. I am stucked!

     

  • Avatar
    PRASANNA PARTHASARATHY

    You couldn't scan your NRIC?

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    LIM SWEE LIT

    The apps is scanning ENDLESSLY.

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    PRASANNA PARTHASARATHY

    🤔🤔🤔
    Really odd. Under bright light? I guess you gotta submit a ticket for help.

  • Avatar
    LIM SWEE LIT

    The answer above is not helpful. It represent and reflect the quality of support and service we can expect from Yoodo!

    You guys need to buck up to be competitive!

  • Avatar
    ROY DING GUORONG

    Yoodo, why so slow? I've already requested to port out from U Mobile to Yoodo 3 days ago. U guys sent me the sim, but until now didn't port out for me. So what's the point? If everything not done by today, I will switch to Maxis.

  • Avatar
    theJeff Community Manager

    Hi, replying to 2 different questions here; 

     

    1) To Lee Sweet Lit; There's no 'snap picture' option as the facial recognition works to detect the face, as long as it's within the borders as shown on screen and then it'll give instructions to either nod or blink, which then moves on to next screen. 

    If not it's not going further, it could be a few things - Not enough light on the subject, camera could be smudged with fingerprints etc so image isn't clear, or could even be a camera auto-focus issue (if this is the case, then try to sign out from this device and try signing in from a different device and finish up the registration process). Please get in touch with our agents via Live Chat or Ticket so they can walk you through the troubleshooting process soonest possible. Thanks

    2) On the Yoodo Port in, upon checking it seems you have not activated your SIM. After you initiate the port in process, you'll be sent a SIM card, which in your case have reached you. In the SIM card pack there's also instructions on how to complete the Port In request. 

    Please do Activate your SIM (don't need to use it yet, just complete the Activation process). Once done, you'll get a notification asking you to wait while we get in touch with your current Telco. You'll receive an SMS from your current Telco to confirm your Port Out, reply with a YES. And then we'll process the Port In. From what I've seen this happens anytime from 30mins to 24 hours. You can also monitor the progress from your Yoodo. Once you receive the Port In successful SMS, Switch to your New Yoodo SIM and you're good to go! Hope that helps 

    Hi, could you please double check in your mailbox or if the delivery is an office address; check with the reception etc?

    If confirmed did not receive, please get in touch with our agents via Live Chat or ticket (you can do this from the App itself or http://www.yoodo.com.my 

    This will help us to pinpoint where exactly is the hold up and resolve it asap for you! Also to note, your details or account plan is Not stored in the SIM card until you activate it, this means even in the event the SIM card was lost/missing in transit, there's no personal details tied to the SIM neither can it be used by anyone to represent yourself. 

    Do let us know if there's anything else we can help with in regards to this, but do get in touch with us as mentioned above soonest possible! Thanks 😃

     

     

  • Avatar
    MAZLINA WATY BINTISAMSUDIN

    Can active from another phone and my yoodo sim for another phone?

  • Avatar
    theJeff Community Manager

    Hi MAZLINA WATY BINTISAMSUDIN , yes you can! Once you've done activation etc, and the sim is active to be used, you can use on other phones:)

  • Avatar
    HO SEE KIEN

    I have reviewed my SIM but can I keep my old number on this new SIM?

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    theJeff Community Manager

    Heya, you have to specify that you're doing an MNP (porting into Yoodo) to keep your number when you're registration process itself as it's a slightly different journey to apply new number and keeping existing number.

    You can always re-do the registration process again to get a new SIM, but this time instead of choosing a Number, select 'keep my number' and follow the instructions.

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    HO SEE KIEN

    Oh.. thanks. Looks like I need to redo then.

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    MOHD YAZID BIN MOHD IDRUS Superuser

    Received my sim
    scan the barcode done
    scan the mykad done
    scan my face done
    Asked me to enter card no done
    Registering from mbb to send me the msos no. to last 4 digit 8815. Who's the hell this no. belongs to? Not even my no. how the bank is going to send me the msos?

  • Avatar
    SAZRUL IRMAN BINSAAD

    It said my sim already activated..but I didnt recieve any succesful msg..then I insert sim into my phone..nothing happen??how to pay actually?looks like easy to purchase but actually complicated..😡

  • Avatar
    MOHD YAZID BIN MOHD IDRUS Superuser

    Sazrul, activated lepas successfully link dengan debit card ke? cuba buat balik semula dgn activate now tu. Saya sendiri buat 5-6 kali baru jadi.

  • Avatar
    theJeff Community Manager

    SAZRUL IRMAN BINSAAD are you still having issues? Where did it say SIM activated? You doing a Port in? Best is to get in touch with our agents via Live Chat so they can help you troubleshoot it immediately. Just head to 'HELP' on the App and click on Live Chat. Thanks

     

    MOHD YAZID BIN MOHD IDRUS you managed to activate your account with your MBB card? so, there wasn't any issues with the msos right? hmm 

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    MOHD YAZID BIN MOHD IDRUS Superuser

    jeff, solved with the msos. The issue was due to bank's system unable to read all the 11 digit phone no. They deleted and added again, refresh and voila... all the 11 digit appear. After that I am getting few sms of msos code in a long row.

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    theJeff Community Manager

    MOHD YAZID BIN MOHD IDRUS awesome good to know! 

    So basically you called Maybank and they told you about the 11 digit thingy? Just curious, getting info incase in the future other customers face the same issue :)

  • Avatar
    TO_BE_DEFINED

    Sim ku tidak aktif lagi ini macam mana tuu

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