How do I keep my current number when I switch to Yoodo?

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55 comments

  • do i need to terminate my mobile plan with my previous line service before i activate the simcard?

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi MUHAMMAD IRHAM BIN NORDIN your current number service provider is Yoodo or other telcos?

    if other telcos you need to activated the line for be able to port in to Yoodo.

    Need more clarification about please contact Yoodo customer support via Live Chat.

    https://support.yoodo.com.my/hc/en-us/community/posts/360021341574-Cara-untuk-Hubungi-Agen-Yoodo-melalui-Live-Chat

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    NOHO FIRDAUS BIN SALM

    i have 2 line in 1 acc in my current telco.i want to mnp 1 line to yoodo.but my current telco rejected due to cannot mnp only 1 line and they cannot split the line also.can i mnp both line to yoodo without spliting the line?

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    NG SEA CHOOI Superuser

    hi MUHAMMAD SYAFIQ HAKIMBIN MOHD JOHA, will be great if you can check with MAXIS..

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    MUHAMMAD SYAFIQ HAKIMBIN MOHD JOHA

    Why i dont receive sms for port out from maxis? Anyone can explain?

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    MUHAMMAD SYAFIQ HAKIMBIN MOHD JOHA

    Why i dont receive sms for port out from maxis? Anyone can explain?

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    theJeff Yoodo Staff

    Hi, Yoodo Guest you can't. There are no free plans, there are free credits for activation. But all plans are paid :)

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi MUHAMMAD SYAFIQ HAKIMBIN MOHD JOHA since when?

    Do keep in touch with Yoodo Live Chat agents for further assist ya

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi NORSUHAILAH BINTI MD NOR

    Have you receive the portout SMS from old telco?..if you receive it, read the instruction and reply N or NO or whatever spelling it want to you reply for you portout confirmation.

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    MUHAMMAD IRHAM BIN NORDIN

    If my current number in grace period, can i still change too new line? Which means old line to yoodo...

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    theJeff Yoodo Staff

    yup EARIE BIN MADIUS  is correct, once expired you can't be guaranteed to get the same number. It will go back into cycle and you can try to find it, but it's also up for anyone to get it once it's back in the system :)

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    MOHAMAD FAIZAL BIN ABD RAZAK

    I dont see any option to “keep my number”, is it after the sim card arrive?

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    theJeff Yoodo Staff

    Hi Yoodo Guest are you porting in? It's best to check with our agents via Live Chat They'll be able to get more info from your request and help troubleshoot accordingly.

    Head to HELP tab on our app and scroll all the way down for Live Chat option ya :)

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    hi Yoodo Guest  please contact Yoodo customer support via Live Chat for further assist & to check your MNP status before 9pm.

     

    how to livechat:

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    KENNY TONNY REFIN

    I already request to port out from maxis to yoodo, its been 3 days now and still no massage confirmation, do i need to make payment 1st??

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    FLAVIA TINGGALUNG

    Hi my current number is postpaid and i want to switch to yoodo but keep the same number.. is it possible?

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    MAIZATUL AHLAMBINTI IDRIS

    Hi, i already done to payment step... But yet i didnt received success message... It is normal to get late success message, or something went wrong

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    FARADILLA BINTI AHMAD

    Can i active back my terminate number.?

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    FARADILLA BINTI AHMAD

    Can i active back my terminate number.?

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    CHIEW CHEE SENG

    Currently, im still a Maxis User, im switching to Yoodo by activating the SIM Card (keep my old number) at 12.40pm just now. I have received an SMS from 20025 (Maxis) to ask for my confirmation on leaving Maxis, it requires me to reply YES OR NO by 20.06.2019, 9.24am.

    I have replied YES in the SMS. Will it affecting my portability process?

    Im just afraid that Maxis will deactivate my current number during the Portability process.

    Please advise and help me if these are the standard procedure for portability process with thanks.

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    MOHAM AD NUR AZIZIH BIN ABDULRAIS Superuser

    Hi Yoodo Guest, dont terminate your line with old telco if you want to port in to Yoodo.

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    EARIE BIN MADIUS

    I think if you are just helping your dad to do the MNP, using his ID, it should be ok. But if you are trying to do MNP but using a new ID other than your dad's, then it's a no. Just like @thejeff said.

    Do let us know if you have successfully done with the MNP 😀😀

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    theJeff Yoodo Staff

    Hi, yes you're right in that during the registration process instead of choosing a number, you should opt for 'keep my number' and then follow the instructions.

    As for the case right now, why not you try loging out from your account (in app - the Top Left hand menu > Logout) . After that at the login screen click on 'Activate a SIM' follow the instructions and when prompted to choose number - select 'keep my number'

    Do let me know if that works out for you, otherwise please do get in touch with our agents via Live Chat. Thanks

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    theJeff Yoodo Staff

    Yoodo Guest yup correct! :)

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    FARADILLA BINTI AHMAD

    Can i active back my terminate number.?

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