Community

How do I keep my current number when I switch to Yoodo?

Comments

31 comments

  • Avatar
    MOHAMMAD AMIR BINABDUL RAHIM

    I have received my sim so can i port my old number to the sim now? Or am i skipping a step because i already ordered the sim because to make an account here and to ask questions, at that time i dont know where to ask for stuff other than here after signing up

  • Avatar
    theJeff Community Manager

    Hi, yes you're right in that during the registration process instead of choosing a number, you should opt for 'keep my number' and then follow the instructions.

    As for the case right now, why not you try loging out from your account (in app - the Top Left hand menu > Logout) . After that at the login screen click on 'Activate a SIM' follow the instructions and when prompted to choose number - select 'keep my number'

    Do let me know if that works out for you, otherwise please do get in touch with our agents via Live Chat. Thanks

  • Hai, I order to keep my number but actually I order for my dad, and that number is not my number.. how? For example. To activate because I help to order number for my dad. I anything I became the one doing anything. Pay bill. Its is ok?

  • Avatar
    EARIE BIN MADIUS Superuser

    Should be no problem but during sim activation your dad should be with you cos there is facial recognition that should match with the ID recognition.

    About the payment, once you have save your card details and choose auto renew, you simply have to do nothing unless you want to change the plan.

  • Avatar
    theJeff Community Manager

    Heya, by keeping your number I'm assuming you're trying to port out from your current telco to Yoodo? This is also known as MNP.

    If that's the case, then it's a No, can't do. To port out to different Telco it has to be in the same name, meaning in Yoodo, you need to make a request from your personal details, cause Yoodo will 'communicate' with your existing Telco and only if every details match, the request to port will go through, even a single simple detail isn't accurate and the port out will be denied. These are standard regulations.

    However, you can purchase a New number for your Dad. Help him to do all the process and when it comes to payment, use your payment card as per EARIE BIN MADIUS  mentioned. That is no issue, basically you can pay for your dad's account, and once registered, next time onwards he doesn't need you to input your payment details again, it can be auto-renewed.

    Hope that helps :)

  • Avatar
    EARIE BIN MADIUS Superuser

    I think if you are just helping your dad to do the MNP, using his ID, it should be ok. But if you are trying to do MNP but using a new ID other than your dad's, then it's a no. Just like @thejeff said.

    Do let us know if you have successfully done with the MNP 😀😀

  • Avatar
    MOHAMAD FAIZAL BINSAMSUDDIN

    Hye..wanna to ask if my current sim is expired already means no line..can i req the same number?

  • Avatar
    EARIE BIN MADIUS Superuser

    I don't think the number is available again so soon once it's expired. At least not that fast. But you can always check from the preferred number if it's already available

  • Avatar
    theJeff Community Manager

    yup EARIE BIN MADIUS  is correct, once expired you can't be guaranteed to get the same number. It will go back into cycle and you can try to find it, but it's also up for anyone to get it once it's back in the system :)

  • Avatar
    MOHAMAD FAIZAL BIN ABD RAZAK

    I dont see any option to “keep my number”, is it after the sim card arrive?

  • Avatar
    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    When u got your sim, u need to activate it. 1st login to your account then 'Activate a sim' follow the instructions and when prompted to choose number - select 'keep my number'...

  • Avatar
    MOHD FIRDAUS BIN SALIM

    i have 2 line in 1 acc in my current telco.i want to mnp 1 line to yoodo.but my current telco rejected due to cannot mnp only 1 line and they cannot split the line also.can i mnp both line to yoodo without spliting the line?

  • Avatar
    FAIZUL BIN MOHD DOM Superuser

    Hi Firdaus, stated in their FAQ joint number must be split first. But, pls verify this with Livechat to see possible or not. As far im concern, they should be no problem for other Telco to port in both line in the same time. Hope its help 👌

  • Avatar
    FLAVIA TINGGALUNG

    Hi my current number is postpaid and i want to switch to yoodo but keep the same number.. is it possible?

  • Avatar
    WONG YUEN SERN

    Yes you can. Just make sure you have no outstanding bills with your current postpaid plan. Then order a sim from the Yoodo app. When the sim arrives, go to Activate a SIM, choose the plan that you want then select "Keep my number" to port in to Yoodo.

  • Avatar
    NUR ALEESYA RABIAH BANTA

    Hi..i switch my no to yoodo before i settle all my bill with current provider(celcom) i plan to settle it tomorrow. But my account already debit for yoodo payment. So once i settle my whatevet outstanding bill with current provider what should i do? How to update with yoodo so date i can use my line ASAP?

  • Avatar
    NUR ALEESYA RABIAH BANTA

    Hi..i switch my no to yoodo before i settle all my bill with current provider(celcom) i plan to settle it tomorrow. But my account already debit for yoodo payment. So once i settle my whatevet outstanding bill with current provider what should i do? How to update with yoodo so date i can use my line ASAP?

  • Avatar
    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    hai NUR ALEESYA RABIAH BANTA, the best is to keep in touch with yoodo agents via Live Chat, but Live chat only available 9am-6pm everyday, so for fast respone i suggest you submit a ticket to Yoodo customer care so they can reach and reply you tomorrow via email. Head to 'Help' tab and scroll all the way down for 'Submit a Ticket/Ajukan tiket' option...

  • Avatar
    MAIZATUL AHLAMBINTI IDRIS

    Hi, i already done to payment step... But yet i didnt received success message... It is normal to get late success message, or something went wrong

  • Avatar
    theJeff Community Manager

    Hi Yoodo Guest are you porting in? It's best to check with our agents via Live Chat They'll be able to get more info from your request and help troubleshoot accordingly.

    Head to HELP tab on our app and scroll all the way down for Live Chat option ya :)

  • Avatar
    TO_BE_DEFINED

    i ordered a new sim card and will activate with new number. if i satisfy with the plan, can i order another card and mnp my current number to yoodo? mean i want stay with the old number from other telco in yoodo. thx..

  • Avatar
    JAFRUL FIRDAUS BIN JINAN TAIB

    Yes, you may. Just follow the instructions updated in the above comment from Yoodo.
    As simple as that.

  • Avatar
    WONG YUEN SERN

    Yes you can. You can register up to 5 lines under 1 Yoodo account.

  • Avatar
    TO_BE_DEFINED

    mean one ic can register 5 sim?

  • Avatar
    theJeff Community Manager

    Yoodo Guest yup correct! :)

  • Avatar
    TO_BE_DEFINED

    thank you

  • Avatar
    TO_BE_DEFINED

    Hi can I keep my old number instead of yoodo free sim

  • Avatar
    SARIMA BINTI BAHRUM

    Yes you can..login to your app, choose your plan first , than you can see a screen that show u CHOOSE NEW NUMBER or KEEP MY NUMBER ..

  • Avatar
    TO_BE_DEFINED

    But can I keep my number for free
    Without buying any plans

  • Avatar
    theJeff Community Manager

    Hi, Yoodo Guest you can't. There are no free plans, there are free credits for activation. But all plans are paid :)

Please sign in to leave a comment.