How do I keep my current number when I switch to Yoodo?

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55 comments

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    SARIMA BINTI BAHRUM

    Yes you can..login to your app, choose your plan first , than you can see a screen that show u CHOOSE NEW NUMBER or KEEP MY NUMBER ..

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    WONG YUEN SERN

    Yes you can. Just make sure you have no outstanding bills with your current postpaid plan. Then order a sim from the Yoodo app. When the sim arrives, go to Activate a SIM, choose the plan that you want then select "Keep my number" to port in to Yoodo.

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  • Hai, I order to keep my number but actually I order for my dad, and that number is not my number.. how? For example. To activate because I help to order number for my dad. I anything I became the one doing anything. Pay bill. Its is ok?

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    TO_BE_DEFINED

    But can I keep my number for free
    Without buying any plans

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    hai NUR ALEESYA RABIAH BANTA, the best is to keep in touch with yoodo agents via Live Chat, but Live chat only available 9am-6pm everyday, so for fast respone i suggest you submit a ticket to Yoodo customer care so they can reach and reply you tomorrow via email. Head to 'Help' tab and scroll all the way down for 'Submit a Ticket/Ajukan tiket' option...

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    EARIE BIN MADIUS

    Should be no problem but during sim activation your dad should be with you cos there is facial recognition that should match with the ID recognition.

    About the payment, once you have save your card details and choose auto renew, you simply have to do nothing unless you want to change the plan.

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    When u got your sim, u need to activate it. 1st login to your account then 'Activate a sim' follow the instructions and when prompted to choose number - select 'keep my number'...

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    TO_BE_DEFINED

    Hi can I keep my old number instead of yoodo free sim

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    theJeff Yoodo Staff

    Heya, by keeping your number I'm assuming you're trying to port out from your current telco to Yoodo? This is also known as MNP.

    If that's the case, then it's a No, can't do. To port out to different Telco it has to be in the same name, meaning in Yoodo, you need to make a request from your personal details, cause Yoodo will 'communicate' with your existing Telco and only if every details match, the request to port will go through, even a single simple detail isn't accurate and the port out will be denied. These are standard regulations.

    However, you can purchase a New number for your Dad. Help him to do all the process and when it comes to payment, use your payment card as per EARIE BIN MADIUS  mentioned. That is no issue, basically you can pay for your dad's account, and once registered, next time onwards he doesn't need you to input your payment details again, it can be auto-renewed.

    Hope that helps :)

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    TAN JEE HWA

    mean one ic can register 5 sim?

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    TAN JEE HWA

    i ordered a new sim card and will activate with new number. if i satisfy with the plan, can i order another card and mnp my current number to yoodo? mean i want stay with the old number from other telco in yoodo. thx..

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    MOHAMMAD AMIR BINABDUL RAHIM

    I have received my sim so can i port my old number to the sim now? Or am i skipping a step because i already ordered the sim because to make an account here and to ask questions, at that time i dont know where to ask for stuff other than here after signing up

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    JAFRUL FIRDAUS BIN JINAN TAIB

    Yes, you may. Just follow the instructions updated in the above comment from Yoodo.
    As simple as that.

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    WONG YUEN SERN

    Yes you can. You can register up to 5 lines under 1 Yoodo account.

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    MOHAMAD FAIZAL BINSAMSUDDIN

    Hye..wanna to ask if my current sim is expired already means no line..can i req the same number?

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    TAN JEE HWA

    thank you

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    NUR ALEESYA RABIAH BANTA

    Hi..i switch my no to yoodo before i settle all my bill with current provider(celcom) i plan to settle it tomorrow. But my account already debit for yoodo payment. So once i settle my whatevet outstanding bill with current provider what should i do? How to update with yoodo so date i can use my line ASAP?

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    FAIZUL BIN MOHD DOM

    Hi Firdaus, stated in their FAQ joint number must be split first. But, pls verify this with Livechat to see possible or not. As far im concern, they should be no problem for other Telco to port in both line in the same time. Hope its help 👌

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    NUR ALEESYA RABIAH BANTA

    Hi..i switch my no to yoodo before i settle all my bill with current provider(celcom) i plan to settle it tomorrow. But my account already debit for yoodo payment. So once i settle my whatevet outstanding bill with current provider what should i do? How to update with yoodo so date i can use my line ASAP?

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    WONG YUEN SERN

    Although not free, you can keep your number for RM3 (50 sms plan) monthly. Or you can think of it as 10 sen daily.

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    EARIE BIN MADIUS

    I don't think the number is available again so soon once it's expired. At least not that fast. But you can always check from the preferred number if it's already available

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    MUHAMMAD SYAFIQ HAKIMBIN MOHD JOHA

    Why i dont receive sms for port out from maxis? Anyone can explain?

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    MUHAMMAD SYAFIQ HAKIMBIN MOHD JOHA

    Why i dont receive sms for port out from maxis? Anyone can explain?

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    MUHAMMAD SYAFIQ HAKIMBIN MOHD JOHA

    Why i dont receive sms for port out from maxis? Anyone can explain?

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    DAVID LAU ING TECK

    But I want to switch all 3 lines from current provider to Yoodo. once I remove the 2nd and 3rd lines from the prilmary line, can I still get back the 2nd and 3rd line?

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi guest...before portin to Yoodo please make sure your current telco line is active, Clear all your outstanding bills with your current provider, then follow the instructions guidelines that show on the sim pack how to activate your Yoodo sim. Hope it helps

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    MOHAM AD NUR AZIZIH BIN ABDULRAIS Superuser

    Yes you can. But you must seperate all of you number from your old telco.

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    MOHAM AD NUR AZIZIH BIN ABDULRAIS Superuser

    Like me, i use digi family plan before port in to yoodo. So i have to separate primary line and subline. Subline with new account have to wait until 30 days before can port in to yoodo. 

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    NORSUHAILAH BINTI MD NOR

    Hi I decided to keep my old no for my previous Telco but accidentally I choose to keep my no for good & I already activated the SIM card 😪 is it possible to change to new number? Tq

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    No worries sir...at this time you still can use the current line (Maxis) until it notify you to insert the new SIM (Yoodo) if the process has completed. Maybe tomorrow you can use your new line Yoodo.

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