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How do I keep my current number when I switch to Yoodo?

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9 comments

  • Avatar
    MOHAMMAD AMIR BINABDUL RAHIM

    I have received my sim so can i port my old number to the sim now? Or am i skipping a step because i already ordered the sim because to make an account here and to ask questions, at that time i dont know where to ask for stuff other than here after signing up

  • Avatar
    theJeff Community Manager

    Hi, yes you're right in that during the registration process instead of choosing a number, you should opt for 'keep my number' and then follow the instructions.

    As for the case right now, why not you try loging out from your account (in app - the Top Left hand menu > Logout) . After that at the login screen click on 'Activate a SIM' follow the instructions and when prompted to choose number - select 'keep my number'

    Do let me know if that works out for you, otherwise please do get in touch with our agents via Live Chat. Thanks

  • Hai, I order to keep my number but actually I order for my dad, and that number is not my number.. how? For example. To activate because I help to order number for my dad. I anything I became the one doing anything. Pay bill. Its is ok?

  • Avatar
    EARIE BIN MADIUS Superuser

    Should be no problem but during sim activation your dad should be with you cos there is facial recognition that should match with the ID recognition.

    About the payment, once you have save your card details and choose auto renew, you simply have to do nothing unless you want to change the plan.

  • Avatar
    theJeff Community Manager

    Heya, by keeping your number I'm assuming you're trying to port out from your current telco to Yoodo? This is also known as MNP.

    If that's the case, then it's a No, can't do. To port out to different Telco it has to be in the same name, meaning in Yoodo, you need to make a request from your personal details, cause Yoodo will 'communicate' with your existing Telco and only if every details match, the request to port will go through, even a single simple detail isn't accurate and the port out will be denied. These are standard regulations.

    However, you can purchase a New number for your Dad. Help him to do all the process and when it comes to payment, use your payment card as per EARIE BIN MADIUS  mentioned. That is no issue, basically you can pay for your dad's account, and once registered, next time onwards he doesn't need you to input your payment details again, it can be auto-renewed.

    Hope that helps :)

  • Avatar
    EARIE BIN MADIUS Superuser

    I think if you are just helping your dad to do the MNP, using his ID, it should be ok. But if you are trying to do MNP but using a new ID other than your dad's, then it's a no. Just like @thejeff said.

    Do let us know if you have successfully done with the MNP 😀😀

  • Avatar
    MOHAMAD FAIZAL BINSAMSUDDIN

    Hye..wanna to ask if my current sim is expired already means no line..can i req the same number?

  • Avatar
    EARIE BIN MADIUS Superuser

    I don't think the number is available again so soon once it's expired. At least not that fast. But you can always check from the preferred number if it's already available

  • Avatar
    theJeff Community Manager

    yup EARIE BIN MADIUS  is correct, once expired you can't be guaranteed to get the same number. It will go back into cycle and you can try to find it, but it's also up for anyone to get it once it's back in the system :)

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