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How do I manage my SIMs?

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12 comments

  • Avatar
    CHANG CHEN YEE

    I click manage line, the + symbol to add another registered Yoodo number, but it asks for monthly plan selection, that Yoodo number already sign up it's own monthly plan, how should I proceed?

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    MOHD YAZID BIN MOHD IDRUS Superuser

    Chang, you can always ask to send the free sim instead and you can decide on what plan and no. later.

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    FAIZUL BIN MOHD DOM Superuser

    Heya, if u click the hamburger menu. + Add line is for u to add new line..not yet register.

    BUT, to manage registered sims under yr names go to dashboard, see the phone number on the top and click it. U will see all the numbers registered under ur name. Hope it helps !! ✌✌

  • Avatar
    CHANG CHEN YEE

    Sorry for my confusion, how to manage another registered Yoodo SIM which is not under my name?

    Those SIM are paid through my credit card.

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    MOHD YAZID BIN MOHD IDRUS Superuser

    Different sims can be managed from a single yoodo app, provided they are registered under the same email. If they are registered under the same email, just go to dashboard, and click the number on top of it. It will open a list of numbers registered under it.

  • Avatar
    MOHD YAZID BIN MOHD IDRUS Superuser

    Different sims can be managed from a single yoodo app, provided they are registered under the same email. If they are registered under the same email, just go to dashboard, and click the number on top of it. It will open a list of numbers registered under it.

  • Avatar
    FAIZUL BIN MOHD DOM Superuser

    Sorry for my confusion, how to manage another registered Yoodo SIM which is not under my name?

    👆👆👆👆now i understand. One apps only can manage all sims under one name. IF sims under different name, still can check but u must log out & log in again using their email&password tho.. IF Dont have email&password then sorry bro~

  • Avatar
    CHANG CHEN YEE

    Thanks Faizul,
    The log out and log in with different email works but a little bit tedious. ^^'

    I am hoping that there is a method to put that number under my management (by providing the app with email and Yoodo password) so I could check the usage and buy booster easily.

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    CHANG CHEN YEE

    Hi Mohd Yazid,
    Is it possible to change that number email to my email so I could manage that number inside my Yoodo app without going through the log out and log in?

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    MOHD YAZID BIN MOHD IDRUS Superuser

    Chang, there are few requests before this about email switching, the best who can answer this is Yoodo. Try to get live chat to assist you further.

  • Avatar
    CHANG CHEN YEE

    Dear Valued Customer,
    With regards to your inquiry, we are sorry to inform you that the email address can not be changed once the account has been activated.

    Adoi, biaq betui?

  • Avatar
    theJeff Community Manager

    Hey CHANG CHEN YEE, yup kinda betui for now! While you can pay for anyone's Yoodo account or line with your payment method (as long as you do the neccesary verifications), you can't change/transfer the Yoodo account at this moment. And the way we work is that the account is tied to the email when it was created. 

    Understand the need to be able to change and the extreme cases where this could be an issue, but at this moment we can't do that yet. Will update when it's possible, sorry for the inconvenience tho :)

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