How do I customise my plan?

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28 comments

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    AHMAD AMMAR BIN ABUBAKAR

    Your mobile data rates and add-ons are quite expensive. Hope you revise them sooner as this may turn away some potential consumers, like my friends & family for example. They are quite sceptical about new company like you, with rates that expensive they gave up to even trying.
    The maximum minutes for calls also can be add up from current 2000 mins to 2500 mins, and have many more variables for calls, data, SMS, and add-ons.
    Just a few suggestions from your concern consumer.

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    theJeff Community Manager

    Thanks for the suggestions AHMAD AMMAR BIN ABUBAKAR. Appreciate you taking time to let us know :)

    We started with the most common and requested breakdown for denominations (how many mins and data breakdown).

    We will be introducing further options of breakdowns for our customers to choose from in the future, we might not have every single option, but definitely, more option that anything that's in the market at this moment.

    Stay tuned for updates as I will be posting it here in Community when I have more info. Thanks again! =)

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    AHMAD AMMAR BIN ABUBAKAR

    Thank you Jeff for the response. It's good to know you guys are working to improve & listen to consumers.
    This shows how committed Yoodo are to satisfy their consumers.
    Good job guys.

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    LIM MNG TOONG

    The reception at my area, bandar kinrara, Puchong is not good. Hope yoodo improves on this area.

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    LIM ZHI WEI

    LIM MNG TOONG this might be kinda hard for Yoodo tho, they are using Celcom line, their lines depend on Celcom's line. I might go to Kinrara next week to see the line and try to provide any tips on how to get better reception on phone, that's only for phone not the entire line. The last time I was there, it was okay for me.

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    i just want to know on 'customize your plan' can i just buy 50sms and 20gb facebook addon social?

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    theJeff Community Manager

    Hi for Data, you can't Add-On if don't have Data chosen in the first place as it says.. it's an Add-On to what's selected :)

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    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    LIM ZHI WEI, Yoodo is under celcom if I'm not mistaken. So Yodoo can request by it's 'Father' to power up their coverage 😅

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    TO_BE_DEFINED

    Bila nak dapat

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    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    Untuk penghantaran kad sim, yang percuma biasanya akan di hantar dalam 3 hari bekerja. Sila semak no kod penghantaran untuk status kad sim anda.

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    MUHAMMAD 'AMMAR BIN AKOP

    It will be better if the tweak option can be more flexible..such instead of 50 sms we can choose maybe 10..
    Also if we can add prepaid money in our wallet in case we want to use sms even its not in our plan.

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Good suggestions 👍

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    WONG YUEN SERN Superuser

    Excellent suggestion on the sms. We hardly use sms nowadays and 50 a month min is kinda overkill.

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    MUHAMMAD 'AMMAR BIN AKOP

    20gb consumption for just fb or just whatsapp is also too much..should introduce some kind of both combined..and also the prices are more expensive than the competitions.the only good thing is customize every month,but still not that flexible.should make it win-win between yoodo n cust..signal wise so far no complaint from me.

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Yesss..nice suggestion from Muhammad Ammar. & glad to hear good feedback from you. Yoodo are the best.
    You do it better.

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    WONG YUEN SERN Superuser

    I think Yoodo is trying to get the balance of running their telco business and giving us what we want. As far as i can see, i really appreciate the effort made by the Yoodo team to engage with their users, listen to our feedback and try to implement viable solutions. Hats off to them and long may this continue.

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    DEBBIE SHEREE BINTI SIRONG

    hi..sy dah mula guna sim yodoo dengan pembelian 5gb data..
    mcm mana caranya jika sy mau tambah data Youtube rm10 itu..?.sy cari balik tak jumpa

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    WONG YUEN SERN Superuser

    Hi DE8BIE SHEREE BINTISIRONG welcome to Yoodo!

    Buat masa skrg add-on masih lagi bukan sebahagian drpd Booster. Hanya ada pada main plan saja.

    Tapi mmg sudah ada cadangan utk membuat add-on dalam Booster jugak, hanya tunggu masa Yoodo akan perkenalkan ciri ini.

    https://support.yoodo.com.my/hc/en-us/community/posts/360001261254-Flexibility-to-activate-Application-Add-ons-in-Booster-Plan  

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    theJeff Community Manager

    Hi DE8BIE SHEREE BINTISIRONG, yea you can't Add YouTube Booster. Can only purchase Data Booster.

    We won't be adding "Add-Ons" as Boosters in the near future cause we've increased the Quota for these Add-Ons, eg Youtube from 10GB to 20GB now :)

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    KHA/RUL AUNI BN MUSTAPA

    hi just want to know if i only buy 50 mins call on main plan, can i buy data booster?

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hai Khairul, yes you can buy booster with any on base plan. Enjoy your booster.

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    KHA/RUL AUNI BN MUSTAPA

    thanks for the reply Naveer!

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    TO_BE_DEFINED

    I have selected a plan but not yet active, now I would like to downgrade to 2GB instead of 5GB, can I do that?

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi Guest, yes you can change, as long you are not activate it yet.

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    TO_BE_DEFINED

    How? I try change but can't, sim card already send to me

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    1st login your apps > Menu > Your order(s) > Activate a sim > Key in manually or use camera to scan sim serial number > Confirm > On what plan do you want to activate for your sim section please tap the current plan you had choose until it become Grey > Confirm > on confirm your order section search for " CHANGE MY PLAN" then click it and choose new plan, after that click next > I want this plan > see below " HAVE A PROMO CODE" please key in 👉 lfqua4054 👈 after that Confirm & pay .

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    ROSNANI BINTI RAHIM

    Hi i already activated the plan but still waiting because im using same number.. can i still change my plan?

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi ROSNANI BINTI RAHIM, if you need more informations & further details about your account status please contact agents Yoodo via Live Chat. Maybe their can help you to canceled the MNP process.

     

    how to contact the agents via Live Chat:

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