Can I upgrade / downgrade my plans?

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32 comments

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    EDDIE CHIN EU JN

    I just selected a 5gb data upon activation, after a moment of thought, i want to edit the 5gb data to 10gb instead, can someone help?

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    theJeff Community Manager

    Hi EDDIE CHIN EU JN, once you've selected a plan and it goes 'live', you can't edit it for this month itself. You can still change the plan at any moment, but since it's already live - the changes will take effect on the following month onwards.

    What you can do is purchase a Booster for additional Data. Infact our RM8 for 8Gb booster is still available at the moment - that'll be a great purchase! Hope that helps, I'm attaching an image on buying Boosters below. Thanks

     

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    FIZARIL AMZARI BIN OMAR

    from my opinion Yoodoo has come with great change on-the-go plan, with this scheme - client can easily change the plan depending on their actual usage - it is good, I love Yoodoo already.

    Thank you.

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    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    What's is that?

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    TO_BE_DEFINED

    Can I transfer my mainline & subline to yoodo
    The sub line used by my daughter in her hp . How I go about it. ?

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    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    You can transfer all your line to yoodo as long as those line under your name. Max lines are 5.

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    AZIZAH BINTI I/IAT N/

    How to add add-on in change plan section?

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hai Azizah...do you mean you want to purchase social plan add-on?

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    WONG YUEN SERN Superuser

    Hi Azizah, pls bear in mind that to subscribe to addons, you will need to purchase a base data plan first. Lowest data plan is RM12 for 2GB. But make sure you purchase base data plan and addons at the same time during your change plan session because addons cannot be purchased as boosters.

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    MOHAMAD SYAZWAN BINMOHD ZAKI

    How i change my plan?
    My problem is, the due date/renew cycle date is on this 22 jan, but i want to make sure the billing cycle/renew cycle on 23 or 24 jan (paycheck date..haha).

    At the same time, i wanna change the plan as my current 100gb and 50 min call is not enough.
    Need atleast 200/2000 min call with 100gb quota.

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi Mohamad Syazwan yes you are free to customize & change anytime. 1- via Yoodo apps you can manage your next cycle by switch toggle ON/OFF your auto renewal on the 'Change plan sections' and also change your plans there.

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    MOHAMAD SYAZWAN BINMOHD ZAKI

    The problem is that change plan option will grey out if the auto-renewal turn off. 🤔

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    WONG YUEN SERN Superuser

    Yeah, cos if you turn off auto renewal, it means that you do not plan to subscribe to the next plan yet. Once you decide, just turn on auto renewal, subscribe to a new plan, let the plan take effect then turn off auto renewal again if you do not plan to auto renew in the next 30 days.

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    MOHAMAD SYAZWAN BINMOHD ZAKI

    owh...i see... thanks !😀

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    LOH JIK NEN

    Renewal cycle is every 30 days. So each of the month renewal cycle date will be different right? consider we have 31 days in some month and 28/29 days in FEB.

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    WONG YUEN SERN Superuser

    Yes, the renewal cycle will change accordingly.

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    LOH JIK NEN

    WONG YUEN SERN 

    Good to know that as previously I thought every month will be the same.

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    VANNESA SHANN SAIMON

    Can i renew or change my plan before the deadline? Lets say I subscribe today 8 March and the deadline is on 8 April. Can i change my plan on 28th March with 1 month subscription? Or my plan changes will only valid until 8April?

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    ABDUL RAHMAN BINMAMAT

    Awak boleh ubah plan bila-bila masa sahaja. Plan baru akan aktif selepas tempoh pelan semasa tamat.

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    VANNESA SHANN SAIMON

    I mean, i want to get a new plan to be activated earlier than the expired date. Is it possible? Plus i want the renewal to be on 28th.

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi Vannesa..Sorry it cant, no such feature yet...normally, its default cycle 30 days.

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    VANNESA SHANN SAIMON

    Would be great if unsubscribe feature will be added. So we can unsubscribe our plan earlier and make plan changes accordingly without waiting the expired date or next cycle.

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    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    For the moment, plan will be cycled base on 30 days, if you need more call, data, there's booster. Now with promo 3X value.

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    TENG TAI LONG

    I wouldn’t like to change my plan 2gd monthly to 50min call monthly ,but I can’t find any function to change it

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    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    Login to the app, once login you will see change button top right on your plan details.

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    NGAN TIAN SEONG

    I now sign up 2g data....want change to 50min + 20g FB.... But at change plan....can't add the 20g FB....not.yet due date...

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    NGAN TIAN SEONG

    Can help?

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi NGAN TIAN SEONG...sorry, the add-ons can only be purchased with base data plan.

     

     

     

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    NGAN TIAN SEONG

    O...ic ic....then if I buy 50min...then add 3g data at boost plan... Can? Thanks for answer

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    NGAN TIAN SEONG. sorry, not yet available for data boost plan at this moment & for data base plan only.

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