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How do I purchase an add-on and how long is it valid for?

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7 comments

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    NURFAZLINA BINTI ISA

    can i bring my balance data on next month plan?

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    JAFRUL FIRDAUS BIN JINAN TAIB

    Unfortunately not, NURFAZLINA.
    From what I understand, it's a 30days plan. Once you've done with it, that's it.
    Even if you're not done with it and you have balance, it'll forfeit once 30 days is up.
    As what Floss Carter always says, It is as it is.

  • Avatar
    WONG YUEN SERN

    No carry forward option in Yoodo. Once your main plan expires, the balance data, voice, sms will be forfeited. So, depending on your usage pattern, you can plan ahead the following cycle's data/voice/sms to match how much you usually use.

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    LIEW WEI HANG

    After purchased 2GB data, then at dashboard, want to add on (YouTube) but cannot find it? Only booster available. No add on features?

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    JAFRUL FIRDAUS BIN JINAN TAIB

    I just found out about it too... Even Yoodo Care response is somewhat misleading. It says, 'First, you need to have a base data plan. Then, you can purchase any add-on from your dashboard on the Yoodo app.'

    That should mean those who purchased base data plan should be able to add on any 'add ons' anytime they want and of course with the understanding that add on will follow base plan expiry date.

    Yoodo should allow us to purchase anytime. Or the very least make it clear for incoming users.

  • Avatar
    WONG YUEN SERN

    Yeah it's kinda misleading because you can only purchase add on at the same when you purchase your main data plan. Unfortunately, add on is not available as a booster option.

  • Avatar
    theJeff Community Manager

    Hi guys, yea Add-Ons aren't available as Booster purchase but we're working on making them available as well! Will update when it's ready to go live :)

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