Can I cancel a plan that I've already purchased?

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17 comments

  • Once i cancel.. do i get to keep the number. Maybe in the future when the reception is better i can start using again

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    theJeff Community Manager

    Hi KILLY RAMES NAIDU A/L SOORYA PRAKASAM, no you don't actually. Even if you don't cancel but didn't keep the line active (30 days after the last plan ends) it'll also be suspended and you won't get to keep the number. 

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  • how to cancel plan and change it earlier than next renewal

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    EARIE BIN MADIUS Superuser

    If you mean you want your cycle to renew earlier in the month let's say you want it your cycle to start on the 1st of the month, simply don't renew your cycle when it expires but only renew them on the 1st of the month.

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    TO_BE_DEFINED

    Will u charge for the delivery sim card

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    TO_BE_DEFINED

    Will u charge for the delivery sim card

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    TO_BE_DEFINED

    Will u charge for the delivery sim card

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    TO_BE_DEFINED

    Will u charge for the delivery sim card

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    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    Standard delivery is free, but you can choose express delivery by paying some ringgit. If I'm not mistaken, RM1 in Klang Valley area.

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    TING TECK CHUNG

    I bought Roaming Like Home Plus for Taiwan, but cannot be used in Taiwan, can I get a refund?

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    WONG YUEN SERN Superuser

    You'll have to Live Chat with Yoodo's agents to explain what happened. They'll be able to check and see if can refund your RLH subscription.

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    theJeff Community Manager

    Hi TING TECK CHUNG

    RLH Plus is available in Taiwan under network Chunghwa Telecom Mobile, why weren't you able to use it? AS long as your APN is set to yoodo and you've latched on to our preferred partner, there shouldn't be any issues as we have many users daily roaming in Taiwan. 

    Only if it's a Network issue on our side that caused not being able to use that'll we'll refund the purchase. Please do get in touch with our agents via Live Chat so they could assist you further. Thanks :)

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    MILL BIN DELINTING

    Kalau tersalah tekan data gb sepatutnya 10gb tapi tertekan 5gb ja macam mana untuk kembali kepada 10gb

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    MILL BIN DELINTING

    Kalau tersalah tekan data gb sepatutnya 10gb tapi tertekan 5gb ja macam mana untuk kembali kepada 10gb

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    AHMAD KHAIDHIR BIN JUSOH

    jika anda belu. beli data 5GB anda juz tekan smula ke 10GB tu tl jik anda suda subcribed llan 5GB tu tuan dh xleh buat pape dh..tp try la guna livechat...mana tau dia boleh bantu...

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    NOOR 'ATIQAH BINTIABDULLAH

    If i want port out from yoodo how? I port in from digi and just move out to a new house but here the signal is so bad so now i want port out to umobile how?

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  • Hi NOOR 'ATIQAH BINTIABDULLAH, just go to umobile and apply mnp there. After that yoodo will send port out email. Reply the email.

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