Can I cancel a plan that I've already purchased?

Comments

12 comments

  • Once i cancel.. do i get to keep the number. Maybe in the future when the reception is better i can start using again

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    theJeff Community Manager

    Hi KILLY RAMES NAIDU A/L SOORYA PRAKASAM, no you don't actually. Even if you don't cancel but didn't keep the line active (30 days after the last plan ends) it'll also be suspended and you won't get to keep the number. 

  • how to cancel plan and change it earlier than next renewal

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    EARIE BIN MADIUS Superuser

    If you mean you want your cycle to renew earlier in the month let's say you want it your cycle to start on the 1st of the month, simply don't renew your cycle when it expires but only renew them on the 1st of the month.

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    TO_BE_DEFINED

    Will u charge for the delivery sim card

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    TO_BE_DEFINED

    Will u charge for the delivery sim card

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    TO_BE_DEFINED

    Will u charge for the delivery sim card

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    TO_BE_DEFINED

    Will u charge for the delivery sim card

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    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    Standard delivery is free, but you can choose express delivery by paying some ringgit. If I'm not mistaken, RM1 in Klang Valley area.

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    TING TECK CHUNG

    I bought Roaming Like Home Plus for Taiwan, but cannot be used in Taiwan, can I get a refund?

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    WONG YUEN SERN Superuser

    You'll have to Live Chat with Yoodo's agents to explain what happened. They'll be able to check and see if can refund your RLH subscription.

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    theJeff Community Manager

    Hi TING TECK CHUNG

    RLH Plus is available in Taiwan under network Chunghwa Telecom Mobile, why weren't you able to use it? AS long as your APN is set to yoodo and you've latched on to our preferred partner, there shouldn't be any issues as we have many users daily roaming in Taiwan. 

    Only if it's a Network issue on our side that caused not being able to use that'll we'll refund the purchase. Please do get in touch with our agents via Live Chat so they could assist you further. Thanks :)

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