How do I change my profile settings?

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30 comments

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    MOHD ZAHIDI BIN ISMAIL

    Try to change as guide given, but profile still can't change. Click the profile icon, nothing happen.

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    theJeff Community Manager

    Hi MOHD ZAHIDI BIN ISMAIL, an apology for the wrong info above, I'll get someone to update it tomorrow! 

    :(

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    HANAN SYAFEA BINTI MOHD ROSLAN

    Hmmmm... before I activated my SIM I could change my account pic but after I activated it I can't seem to find a way to change my profile

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    theJeff Community Manager

    Did you try it from web? There was a backend change that was made recently that might have messed this part up :/

    I'll try to get an answer or update on this ASAP. Sorry guys 

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    IZHAAR BIN ISMAIL

    I cant access the website. I cant change anything. What is this?

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    theJeff Community Manager

    IZHAAR BIN ISMAIL Once your activation is complete (payment successful) - you should be able to upload the profile photos from the website as mentioned above. Do let me know if still facing an issue after that. Thanks 

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    LIM SU CHING

    Can’t change my profile details like billing address (using the app)

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    theJeff Community Manager

    hi LIM SU CHING, if the address is wrong, you can get in touch with our agents via Live Chat to update it :)

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    FAIZUL BIN MOHD DOM Superuser

    Presently, profile change apply to website only. There is no change can be made thru app.

    But, only profile photo can be change on the web. Name/email/phone still fix.

    If u want to change personal details such as name/address kindly ask Yoodo agent by livechat.

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    NUR MUYASSARAH BINTI MOHD AZMIN

    I can’t really change my name using the app, when I click the icon button there’s nothing going on

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    WONG YUEN SERN Superuser

    You will need to Live Chat with Yoodo's agents to change your name.

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    FAIZUL BIN MOHD DOM Superuser

    It is because of the zendesk problem.. if u edit your name then it will resume to original . not sure if Yoodo team has solved this issue..try for myself

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Try change my name too haha

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    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    Wait until you relogin @Aslam 😈😈😈

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Lol..btl Arifin skjp ja..dia logout sndri

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    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    See.. 🤣🤣🤣🤣

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    FAIZUL BIN MOHD DOM Superuser

    TheJeff said it will updated the info tomorrow..BUT already 7months passed..😲😲

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    hmm yeke..maybe Jeff tgh berusaha skrg ni...Chaiyok chaiYokk !!! jefff

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    WONG YUEN SERN Superuser

    Got more important items in the priority list 😂

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    theJeff Community Manager

    hi NUR MUYASSARAH BINTI MOHD AZMIN :D

    change of name cause it's wrong? Then please get in touch with our agents via Live Chat. They'll help you rectify it asap.

    change name > as in nickname to be seen here in Community? That's not possible, we don't have that feature at this moment. Even if you tried to change, it'll revert back to original name after a while ;)

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    MOHD YAZID BIN MOHD IDRUS Superuser

    Make it like that laa jeff, I am afraid another Mira Filzah will appear pulak nanti 😁

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    FAIZUL BIN MOHD DOM Superuser

    mira filzah dah clash katenya.. Mungkin Neelopak pulak nanti  😋😋

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    MOHD YAZID BIN MOHD IDRUS Superuser

    chait! teruk betul cik mira tu ekk

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    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    Kejamnya korang 😭😭😭😭😭

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    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    @Jeff, can we change login id email? And can we request for account deleted?

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  • How can i edit my name? My name is wrong

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hai Muhaimin...pls make correction with Yoodo agents via Live Chat tomorow from 9am-6pm.

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  • Tq

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    ANG MEI MEI

    Error in Name -- Trying to change in My Profile. So that Port-in to Yoodo can be successful.

    Have submitted request via Yoodo app - automated email but no action taken.

    So I did a Live Chat (as mentioned in the thread above here). The agent says CANNOT.

    Looked on Desktop and within App -- no option to change name.

     

    2) So, my next request was: "Please delete this account, so that I can re-use my Email address".  

    Reply: "No, We CAN'T do that".

     

    Really don't understand why Telcos don't want to assist potential customers... 

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    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    Hi, I think there's a misunderstanding. What the agent say can't is you can't change your name by yourself. To change the name, you need to talk to live agent.

    I've done this before port in. 1st, I activate new sim. Then my name got error = AriffinBin, it should be Ariffin Bin. So I contact live chat to fix my name. Take a few logout and login but it's successful. Done changing my name, I proceed to port in without any problem.

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