When will I receive my SIM?

Comments

146 comments

  • Avatar
    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN

    Please contact live chat agent for more details about your delivery status.

    4
    Comment actions Permalink
  • Avatar
    SARIMA BINTI BAHRUM

    Do correct your word guys, its not pirate to scam & give u FREE simcard...have any scammer before give u FREE instead took your penny ?? then u labeling it as HARAM ??..ouch what a brain !!, go contact livechat la instead make wrong statement..maybe ur address u wrote to other planet

    2
    Comment actions Permalink
  • Avatar
    theJeff Community Manager

    At this moment you can't register if you don't have a credit/debit card or paypal payment options. There are other workaround for debit card like the cimb lazada card as mentioned by some of our users but that's the only payment options for activations. 

    At some point soon, we'll be also having online banking as a payment option :)

    2
    Comment actions Permalink
  • Avatar
    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    For fast respone do keep in touch with yoodo agent via livechat, so they can track on your sim status with delivery partners (fmx or post express)... livechat available 9am-6pm

    1
    Comment actions Permalink
  • Avatar
    MOHAM AD NUR AZIZIH BIN ABDULRAIS Superuser

    NAZZLI SABRI BIN DIN boleh hubungi Yoodo live chat untuk semakan penghantaran SIM.

    1
    Comment actions Permalink
  • Avatar
    TO_BE_DEFINED

    when i can get my simcard???? so longgggg

    1
    Comment actions Permalink
  • Avatar
    MOK KAI JIE

    Received my sim in less than 48 hours even tho i stay 30km away from GoGet’s warehouse in TTDI. Satisfied.

    1
    Comment actions Permalink
  • Avatar
    TO_BE_DEFINED

    My sim not arrive yet . 1 ogos until 18ogos hmm

    1
    Comment actions Permalink
  • Avatar
    Muhammad rahimi bin ramli

    Sim tak sampai lagi..dah 3 hari sebarang update takde...

    1
    Comment actions Permalink
  • Avatar
    LIM KIN HUA

    Place an order on 23 April morning and delivery partner tracking still showing Out For Delivery since 26 Apr. I stay in JB city and today already 27 Apr. Another bad service company. I got the tracking number from Live Chat agent ady on 26 Apr,  FMX ;  MY1004864511

    1
    Comment actions Permalink
  • Avatar
    NORSHAHIDA BINTI MOHD SALLEH

    Order on 8th june. Email the sim delivered on 17th june. But untill now I still dont received any sim.

    1
    Comment actions Permalink
  • Avatar
    CHEW WEI AUN

    Why so kill joy? What the fuck is three workings days for delivery? Minimum 3 delivery days + estimation at least 1 month processing a sim Card? 

    1
    Comment actions Permalink
  • Avatar
    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi Guest, untuk semakan & bantuan lanjut berkenaan status penghantaran langganan sim anda sila hubungi agen Yoodo melalui Live Chat pada esok pagi.

     

    Agen Yoodo berada ditalian Live Chat / Bicara Langsung pada:

    Jam 9 Pagi - 9 Malam (Isnin - Jumaat)

    Jam 9 Pagi - 6 Petang (Sabtu - Ahad)

     

    Sila rujuk gambar dibawah cara menghubungi agen Yoodo melalui Live Chat / Bicara Langsung:

    1
    Comment actions Permalink
  • Avatar
    DANALIS BIN JOHARI

    First impression sudah fail. So bye2 aje la..

    1
    Comment actions Permalink
  • Avatar
    theJeff Community Manager

    Hi Yoodo GuestKOO CHEE KEONG, sorry to hear about that. The only way to check for delivery issues is to get in touch with our agents via Live Chat as there could be different reasons for the delay for the individual cases. Our agents will then check with our delivery partners on the status of the delivery and advice you accordingly.

    Hope it gets resolved soonest possible, thanks :)

    1
    Comment actions Permalink
  • Avatar
    RAFIQ BIN RAHMAT

    Berapa ramai yang kena tipu untuk promosi dari telco lain sebelum ni..tak atifkan..bagi free sim card tahu² kena bayar..walaupun pun tak guna..bukan scam ke tu?... tak boleh bagitahu situasi sebenar ke..nk kena tulis yg baik² je walaupun service fail..da chat dgn live agent pun..janji nk feedback..tak da feedback..call courier service lagi la teruk..sama je jawapan..tunggu feedback..itu je..problem tak selesai..lepas tu offer nk guna fast service..kalau tak smpai refund??..itu je..ini bukan soal refund atau tak..ini soal service yg diberikan..from a-z kena la telus..dekat sini byk yg compalint pasal tak terima sim card..bukan sorang dua..apa tindakannya..cari la punca..courier ke masalah malas buat keje ke..tukar la service penghataran tu..

    1
    Comment actions Permalink
  • Avatar
    KOO CHEE KEONG

    Hahaha me only 3 day but status still under ORDER not even processed or anything

    1
    Comment actions Permalink
  • Avatar
    TO_BE_DEFINED

    Berapa lama nak tunggu daaaa... Berbulan dah tak sampai simkad

    1
    Comment actions Permalink
  • Avatar
    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN

    Status delivery semasa boleh semak dekat app, pergi ke dashboard, atas kiri ada 3 line, tap your order.

    1
    Comment actions Permalink
  • Avatar
    KOO CHEE KEONG

    Agree tu manager punya reply lagi teruk.

    1
    Comment actions Permalink
  • Avatar
    KOO CHEE KEONG

    Hahaha me only 3 day but status still under ORDER not even processed or anything

    1
    Comment actions Permalink
  • Avatar
    TAU CHUN CHAI

    Order place on 19 Sept but till now still dont get the sim

    1
    Comment actions Permalink
  • Hi, this is not a complain per se, but while I was waiting for the sim and browsed this thread and when I saw only complaints I dreaded for the worst.

    In fact, I didn't experience anything bad at all! The delivery did took 6 working days since the delivery notification (to Sarawak, no less). And the transition was smooth, all you need is to do is to go through the steps on the app once you get the sim, since it needs the sim barcode to activate. I transferred my number from the previous carrier and it only took one day, faster than the projected 3 days promised. All was done on phone.

    So yeah, I just want to put the good word here. The experience so far is so good. Hope you guys treat me well. I'm a heavy data user so if this excellence keeps up I'll throw more money your way 😁

    1
    Comment actions Permalink
  • Avatar
    MOHAM AD NUR AZIZIH BIN ABDULRAIS Superuser

    Kalau ikut dah dikirim dah SIM ni Yoodo Guest. Cuma masih dalam proses di Poslaju Parcel Hub. Hairan juga lama sangat prosesnya tu. 

    1
    Comment actions Permalink
  • Avatar
    MOHAM AD NUR AZIZIH BIN ABDULRAIS Superuser

    Hai Yoodo Guest, Boleh hubungi Yoodo live chat untuk dapatkan butiran penghantaran SIM. Boleh juga order SIM sekali lagi.

    boleh order pakai link ni:

    https://app.yoodo.com.my/assets/index.html#friendInvitation?code=xatrf0594

    1
    Comment actions Permalink
  • Avatar
    MOHAM AD NUR AZIZIH BIN ABDULRAIS Superuser

    Hai Yoodo Guest, boleh berhubung dengan Yoodo Live Chat agent untuk semakan penghantaran SIM yang di order. Cari yang macam ni kat bawah page.

    1
    Comment actions Permalink
  • Avatar
    MOHD HAIRUL BIN OTHAMAN

    Place order on 5th march but check it on delivery status still at order place. Is the delivery status on this apps working and can be trusted ?

    1
    Comment actions Permalink
  • Avatar
    Julia Yoodo Staff

    Hi Yoodo Guest please get in touch with pur agents via LIve Chat as soon as possible and do provide them the details so that they can trace the delivery status (Mon-Fri 9am-9pm / Sat-Sun 9am-6pm) :D :D 

    1
    Comment actions Permalink
  • Avatar
    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN

    Who's in Kuala Terengganu can get the sim from me, I got 1 extra. You can use mine, later I can order again. 😅

    1
    Comment actions Permalink
  • Avatar
    theJeff Community Manager

    HI MUHAMMAD AZIM BIN MOSMAN it can take anywhere from an hour to a few, but usually give not more than 24 hours after which is better to call and check with your current Telco, most of the users here mentioned about 1-4 hours so far.

    Looking forward to have you onboard! :)

    1
    Comment actions Permalink

Please sign in to leave a comment.