When will I receive my SIM?

Comments

143 comments

  • Avatar
    LAU KUAN NGAI

    So this trend of delayed delivery happened since 8 months ago?! WOW!! And Yoodo team still using Freight Mark Courier?! Don't get me wrong, I still wanna support YOODO, but i think the feedback from the users are being very clear now, Freight Mark sucks. Both of the SIM that I ordered on 7th September had been shipped 3 weeks ago. But at the end, Freight Mark just update the tracking status: "Vehicle breakdown", Delivery Rescheduled. Fine, lets wait for another day. Same thing happened, delivery rescheduled. Eventually, after 3 weeks, Freight Mark is still rescheduling the SIM delivery with bunch of lame excuses. The point is why don't YOODO change another courier or another way to deliver the SIM to the users? Seems escalating the issue to the courier is not the most effective way to handle the delay of SIM Card delivery.

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    TO_BE_DEFINED

    Berapa lama nak tunggu daaaa... Berbulan dah tak sampai simkad

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    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    Hubungi live chat agent. Sambil tu order sim lain.

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  • lama dh tunggu tak tahun tahun bila nak sampai sim ni...please improve your service

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    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    Utk semakan status penghantaran boleh hubungi live chat agent.

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    Muhammad rahimi bin ramli

    Sim tak sampai lagi..dah 3 hari sebarang update takde...

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    WONG YUEN SERN Superuser

    Cuba Live Chat dgn ejen Yoodo utk semak status sim.

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    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    Status delivery semasa boleh semak dekat app, pergi ke dashboard, atas kiri ada 3 line, tap your order.

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    KOO CHEE KEONG

    Hahaha me only 3 day but status still under ORDER not even processed or anything

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    KOO CHEE KEONG

    Hahaha me only 3 day but status still under ORDER not even processed or anything

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    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    For further information do contact live chat agent 👍🏻
    Ps: My new order also not proceed yet

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    WONG YUEN SERN Superuser

    Best to Live Chat with Yoodo's agents to check on the tracking status of your sim card.

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    TAU CHUN CHAI

    Order place on 19 Sept but till now still dont get the sim

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    WONG YUEN SERN Superuser

    As advised above, pls get in touch with Yoodo's agents via Live Chat to check the status of the sim.

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi guest..our livechat agent online from 9am-6pm everyday..you can contact them while having time

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  • Avatar
    KOO CHEE KEONG

    Why should we contact them ? This is not one person issue nor happen yesterday, it been like this since they first started, seem like Yoodo doesn't care or need new customer.

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    theJeff Community Manager

    Yoodo Guest hi! thanks for your feedback! What the other guys advice is correct. Please do get in touch with our agents via Live Chat for more info.

    However, you don't need to. The SIM should reach you anyhow. In your case, it might be delayed due to a few reasons (which we'll only know when getting in touch with the agents, cause they'll check with our delivery partners).

    As a company we're fully aware of it, it's the best we can do at this moment. For every 1 complaint of delay, the delivery partner has more than a few hundred successful deliveries on time. So we're always actively monitoring, however in your situation, apologize for the delay!

    Hope you'll get it soon, looking forward to having you onboard :)

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    KOO CHEE KEONG

    The Jeff perfect and excellent example of NONE responsible and taichi reply, yes all others issue,
    Thanks for showing us.

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    DANALIS BIN JOHARI

    First impression sudah fail. So bye2 aje la..

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    KOO CHEE KEONG

    Agree tu manager punya reply lagi teruk.

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    KOO CHEE KEONG

    Imagine sim card rosak, hilang, you must pray tu God that replacement sim card arrive, arrive in time and u not that few hundred unlucky person like manager claim ... else u God bless you.

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    MUHAMMAD IDHAM BIN HASHIM

    Haii yoodo...bagaimana nak daftar jika saya tidak mempunyai kad debit @ kredit kad??

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    theJeff Community Manager

    At this moment you can't register if you don't have a credit/debit card or paypal payment options. There are other workaround for debit card like the cimb lazada card as mentioned by some of our users but that's the only payment options for activations. 

    At some point soon, we'll be also having online banking as a payment option :)

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    TO_BE_DEFINED

    Barang tak smpai ii lgi pon . sudah brpa lma dh tunggu 

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    TERMIZI BIN BADI'USMAN

    Hi, status menunjukkan kad sudah delivered. Tapi saya belum dapat lagi kad tu

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    ZULHAIRIE BIN ZAMRI

    been waiting 8 days

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    For fast respone do keep in touch with yoodo agent via livechat, so they can track on your sim status with delivery partners (fmx or post express)... livechat available 9am-6pm

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    TO_BE_DEFINED

    My sim not arrive yet . 1 ogos until 18ogos hmm

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    hi Yoodo Guest pls do get in touch with our agents via live chat for your simcard status.

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    MOK KAI JIE

    Received my sim in less than 48 hours even tho i stay 30km away from GoGet’s warehouse in TTDI. Satisfied.

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