Not to worry! We’ll reschedule your delivery and we will contact you for a time and date that you are available, so that you can keep doing what you're doing without any worries.
What if I am not available when my SIM pack is delivered?
Not to worry! We’ll reschedule your delivery and we will contact you for a time and date that you are available, so that you can keep doing what you're doing without any worries.
Comments
38 comments
Hi Yoodo Guest, welcome to the Yoodo community.
See the gif picture below to see how to talk with customer support via Live Chat:
Hi Guest, dont worry..contact customer service via Live Chat and ask them the tracking number. So you can trace it with the shipping company.
hi, i ordered a sim but my address dpesnt have any mailbox. How do i contact the courier service incharge so i can do self/own collection at their respective (courier) office?
Hi MOHAMMAD FAIZAL ABDULTHALIB BIN ABDULLAH,
Feel free check with mailbox or guardhouse, otherwise can contact our livechat agent for assistance.
Cik segera hubungi Live Chat, nanti mereka tolong periksa..kalau tidak dapat dikesan juga cik boleh buat pesanan baru dengan percuma, & pastikan letak alamat tepat ya supaya mudah untuk penghantaran.
Sila rujuk pautan yang saya bagi untuk Cara hubungi khidmat pelanggan melalui Live Chat:
https://support.yoodo.com.my/hc/en-us/community/posts/360021341574-Cara-untuk-Hubungi-Agen-Yoodo-melalui-Live-Chat
Hi, I have received your email that the sim card delivered to me, but until now more than 36 hours already still haven't received in my mail box.
How to live chat
Hi MUHAMAD HAFIEZ BIN AHMAD, segera hubungi khidmat pelanggan melalui Live Chat untuk mereka tolong periksakan untuk anda ya.
I did not receive any postages of sim card for a 2nd time delivery order..but in your system it was done delivered to the address???suppose to delivered 3 days of working but not done..and on delivery i did not get any information or call..
i ordered replacement on 7th June and until now i didnt received.. i check my mailbox and its empty
For delivery status, please contact live chat agent.
Head to 'HELP' tab and scroll all the way down for Live Chat option
Hi Guest, dont worry..contact customer service via Live Chat and ask them the tracking number. So you can trace it with the shipping company
*Live Chat
(Mon - Fri 9am to 9pm)
(Sat & Sun 9am to 6pm)
i did't received my sim until now, but my menu showing i received already, how to do?
Hi, maybe you can check with guardhouse or mailbox if you're stay in High rise building, otherwise you can contact Yoodo livechat (located in bottom of app/website). Staff will help you tracking or delivery another simcard for free.
Insert promo code eobrl1022 during Sim activation for 7gb Welcome Data.
MOHAMMAD FAIZAL ABDULTHALIB BIN ABDULLAH Sorry to hear that. You can contact yoodo livechat to check your SIM status/tracking number. I also have to contact yoodo agent to find my SIM before this. Like and my place, Yoodo use FMX and Poslaju to delivered the SIM depend on poscode.
Hi guest...maybe wait tomorrow ya, today is sunday & the courier are off
I received email sim has arrived subsequently when I checked the yoodo apps under shipping and delivery It was indicated that sim delivered. Thus I emailed yoodo the got replied that will take 2 days. I even screenshot from from the apps. I question was received email sim "Arrived" but in the apps sim "Delivered" I understand arrived means it's arrived at yoodo and sim delivered means delivered to customer. Kindly check this.
Thank for the feedback KHAIRUL REDZA BINCHE MAHAZAN
not sure what happen actually, maybe you can check again with Yoodo support team regarding this issue.
Btw, fyi now SIM pack are available at all 99Speedmart stores.
I got email that simcard have already arrived in my mailbox but I never accept yoodo simcard. How should I do it?
I did not receive any postages of sim card for a 2nd time delivery order..but in your system it was done delivered to the address???suppose to delivered 3 days of working but not done..and on delivery i did not get any information or call..
Why I don’t accept it my sim but I check is done delivered
Same here. Said delivered but to whom I don't know. Why the delivery people never call me and tell me when they are coming to send the sim card? Not like other delivery service companies? And still after so many complaints here, since 2 years ago, still yoodo can't solve this easy problem.
Hi Guest, do keep in touch with Yoodo customer service via Live Chat regarding your simcard order status.
Follow this pictures how to reach Yoodo Live Chat:
Why I don’t accept it my sim but I check is done delivered
I got email from yaddo, simcard arrived, then i check mailbox, no have anything from yadoo or simcard.
Why I don’t accept it my sim but I check is done delivered
Hi KHAIRUL REDZA BINCHE MAHAZAN
Where do you live ?
Hi Guest, dont worry..contact customer service via Live Chat and ask them the tracking number. So you can trace it with the shipping company
*Live Chat
(Mon - Fri 9am to 9pm)
(Sat & Sun 9am to 6pm)
Sometimes the SIM arrived at forwarding agent not at addresses we use during order the SIm. Contact Yoodo live chat and ask them about you sim delivery. What courier they use to send your Sim. Like in my place Yoodo will use either FMX or Poslaju. If FMX sometime have to collect the sim at their office.
Hi Guest, dont worry..contact customer service via Live Chat and ask them the tracking number. So you can trace it with the shipping company
*Live Chat
(Mon - Fri 9am to 9pm)
(Sat & Sun 9am to 6pm)
Please sign in to leave a comment.