What if I am not available when my SIM pack is delivered?

Comments

36 comments

  • Avatar
    NDEYE BINETA NIANG

    Do I need to pay for the Sim ?

    -10
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    TO_BE_DEFINED

    please let them send my sim to the adress that i already send to you..

    -2
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    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    For delivery status, please contact live chat agent. 

    Head to 'HELP' tab and scroll all the way down for Live Chat option

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    MUHAMMAD ZUHRI BIN MOHD

    I got email from yaddo, simcard arrived, then i check mailbox, no have anything from yadoo or simcard.

    -1
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    KYAW MINN HTUN

    I got email that simcard have already arrived in my mailbox but I never accept yoodo simcard. How should I do it?

    0
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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi Guest, dont worry..contact customer service via Live Chat and ask them the tracking number. So you can trace it with the shipping company.

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    TO_BE_DEFINED

    i did't received my sim until now, but my menu showing i received already, how to do?

    0
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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi guest...maybe wait tomorrow ya, today is sunday & the courier are off

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  • hi, i ordered a sim but my address dpesnt have any mailbox. How do i contact the courier service incharge so i can do self/own collection at their respective (courier) office?

    1
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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi Guest, dont worry..contact customer service via Live Chat and ask them the tracking number. So you can trace it with the shipping company

    *Live Chat
    (Mon - Fri 9am to 9pm)
    (Sat & Sun 9am to 6pm)

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  • Avatar
    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi Guest, dont worry..contact customer service via Live Chat and ask them the tracking number. So you can trace it with the shipping company

    *Live Chat
    (Mon - Fri 9am to 9pm)
    (Sat & Sun 9am to 6pm)

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    LEONG MAI FIONG

    Hi, I have received your email that the sim card delivered to me, but until now more than 36 hours already still haven't received in my mail box.

    1
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    MUHAMAD HAFIEZ BIN AHMAD

    i ordered replacement on 7th June and until now i didnt received.. i check my mailbox and its empty

    0
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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi MUHAMAD HAFIEZ BIN AHMAD, segera hubungi khidmat pelanggan melalui Live Chat untuk mereka tolong periksakan untuk anda ya.

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  • Avatar
    MOHAMMAD HISYAMBIN MUSTAFFA

    Dia tulis delivered tapi saya Tak dapat~

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Cik segera hubungi Live Chat, nanti mereka tolong periksa..kalau tidak dapat dikesan juga cik boleh buat pesanan baru dengan percuma, & pastikan letak alamat tepat ya supaya mudah untuk penghantaran.

    Sila rujuk pautan yang saya bagi untuk Cara hubungi khidmat pelanggan melalui Live Chat:
    https://support.yoodo.com.my/hc/en-us/community/posts/360021341574-Cara-untuk-Hubungi-Agen-Yoodo-melalui-Live-Chat

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  • I got email from yaddo, simcard arrived, then i check mailbox, no have anything from yadoo or simcard.

    0
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  • Avatar
    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi Guest, dont worry..contact customer service via Live Chat and ask them the tracking number. So you can trace it with the shipping company

    *Live Chat
    (Mon - Fri 9am to 9pm)
    (Sat & Sun 9am to 6pm)

    0
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  • Avatar
    HAFIZUL HAKIM BIN MOHD RIDWAN

    How to live chat

    1
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  • Avatar
    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi Yoodo Guest, welcome to the Yoodo community.

     

    See the gif picture below to see how to talk with customer support via Live Chat:

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  • HIII, I DID NOT RECEIVED ANY SIM CARD FROM YODOO TODAY.. BUT IN EMAIL BELOW SAID SIM ALREADY ARRIVED AND DELIVERED.. HOW CAN I GET MY SIMCARD.. IM SO DISAPPOINTED WITH SERVICE OF DELIVERY.. FOR YOUR INFORMATION, THIS IS MY SECOND TIMES..

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    IRWAN BIN SAGAP Superuser

    MOHAMMAD FAIZAL ABDULTHALIB BIN ABDULLAH Sorry to hear that. You can contact yoodo livechat to check your SIM status/tracking number. I also have to contact yoodo agent to find my SIM before this. Like and my place, Yoodo use FMX and Poslaju to delivered the SIM depend on poscode. 

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  • Avatar
    WONG MENG JIAN Superuser

    Hi MOHAMMAD FAIZAL ABDULTHALIB BIN ABDULLAH,

    Feel free check with mailbox or guardhouse, otherwise can contact our livechat agent for assistance.

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    TO_BE_DEFINED

    I received email sim has arrived subsequently when I checked the yoodo apps under shipping and delivery It was indicated that sim delivered. Thus I emailed yoodo the got replied that will take 2 days. I even screenshot from from the apps. I question was received email sim "Arrived" but in the apps sim "Delivered" I understand arrived means it's arrived at yoodo and sim delivered means delivered to customer. Kindly check this.

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  • Sometimes the SIM arrived at forwarding agent not at addresses we use during order the SIm. Contact Yoodo live chat and ask them about you sim delivery. What courier they use to send your Sim. Like in my place Yoodo will use either FMX or Poslaju. If FMX sometime have to collect the sim at their office.

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  • Avatar
    MOHAMAD JAMALUDDINBIN KARIM

    Why I don’t accept it my sim but I check is done delivered

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  • Avatar
    MOHAMAD JAMALUDDINBIN KARIM

    Why I don’t accept it my sim but I check is done delivered

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  • Avatar
    MOHAMAD JAMALUDDINBIN KARIM

    Why I don’t accept it my sim but I check is done delivered

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  • Hi Yoodo guest. Please Contact Yoodo Live Chat to get your SIM card delivery detail. 

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  • Avatar
    TO_BE_DEFINED

    I did not receive any postages of sim card for a 2nd time delivery order..but in your system it was done delivered to the address???suppose to delivered 3 days of working but not done..and on delivery i did not get any information or call..

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