We’re sorry for the delay! Maybe your SIM is just taking longer than usual? Nevertheless, if you chose Express delivery, contact our customer service team at support@yoodo.com.my and in less than 3 hours after your order was confirmed and we’ll get back to you with a solution on the same day. If you chose Standard delivery, contact our customer service team and we’ll get back to you within 24 hours.
I didn’t receive my SIM. What happened?
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279 comments
Hi. I already get an email from Yoodo telling me that my sim has been delivered on 7 February. But, until now, I dont receive any sim card/parcel yet. Im afraid if someone steal and take advantage of it. Please tell me what the solution of this problem.
Did u check your mailbox?
I have the same situation. I haven't received my sim card and your side reported the sim card was delivered.
I already check my mailbox but still doesn't have any simcard.
Hi, could you please double check in your mailbox or if the delivery is an office address; check with the reception etc?
If confirmed did not receive, please get in touch with our agents via Live Chat or ticket (you can do this from the App itself or http://www.yoodo.com.my
This will help us to pinpoint where exactly is the hold up and resolve it asap for you! Also to note, your details or account plan is Not stored in the SIM card until you activate it, this means even in the event the SIM card was lost/missing in transit, there's no personal details tied to the SIM neither can it be used by anyone to represent yourself.
Do let us know if there's anything else we can help with in regards to this, but do get in touch with us as mentioned above soonest possible! Thanks 😃
Hai. I did not receive the sim card. In apps and email show, the sim already delivered to my house. I did not receive any call from courier service and the my house mailbox also empty. Thanks
Hi, thanks for reaching out to us! Our agents will check with the delivery guys and revert back to you soonest possible (by tomorrow during working hours).
To add, just to clarify, all free deliveries are done using standard delivery services (pos express etc). They don't call customers on delivery - that's their usual practice.
Will revert back to you on your delivery tomorrow ya, thanks :)
hi admin..i didnt receive my sim yet..order 12feb on standard delivery..
Hi,
I received email regarding my SIM Card was delivered, but I didn't receive after I check my mail box.
Can you resend or send to my office instead?
Thank you and best regards,
Jeffery
I placed my order on 17th February but I haven't received my similar till now,what happened?
HI,
I placed my order on 4 March, Order #eebgaw943609486
I got call from the delivery guy on 6 March about he can't locate my office which is very easy to find. He replied me to call me again. Then i call him back after two hours because of not getting any response from him, he told me that he is already past my area and not going to come back, and saying that MAY come back tomorrow.
Now is already 4.40pm of 7 March, i still did not get my sim.
Could you check for me?
Thanks
Hi, I'm getting agents to look into this and reach out to you soonest once they get an update. Thanks for highlighting this! :)
Hi, similar situation here. I received email yesterday saying my 2 SIM cards were delivered but nothing in the mailbox. My wife was at home the whole day and I also talked to building security but they don’t know anything about it....
Heya, please do get in touch with our agents via Live Chat (you can still leave a message through live chat even though it's after hours) or if easier by Ticket.
In the HELP section, just scroll all the way down and you'll see those icons.
We engage delivery services like Pos Express & FMX for all free standard deliveries - and few situations like above are beyond our control.
Nevertheless, I'm passing your query directly to our agents, will get them to check on the status and get back to you soonest (tomorrow - Thursday). Thanks and sorry for the delay again :)
Order #zynlfh496114760
Status order shipped but stuck there from 26 feb, ordered on 24 feb.
Any solution, please advice.
Heya, I've alerted our agents to look into it and reach out to you! Sorry for the inconveniences caused :)
It’s been 4 days I still didn’t receive my sim, what happened ?
Hi, do get in touch with our agents via Live Chat (everyday 9am-6pm) - we'll then check the exact details an revert back to you soonest possible. Thanks
Hi
In app that show delivered but til now I don't received anything
Hi, sorry for the misscom on the app and the actual delivery details. Please get in touch with our agents via Live chat as mentioned above so they could investigate and help with the resolution soonest. Thanks :)
Hey there. I've ordered my sim for quite some time but I haven't receive it. Tracking however says delivered.
heya, could you please get in touch with your agents via Live Chat so they can check further with our delivery partners on the status of your delivery?
Head to the HELP section (app or browser) and scroll down for the Live Chat option. Thanks :)
I have the same situation. I haven't received my sim card and your side reported the sim card was delivered.till now i dont have it
Hi, sorry to hear that. Please do follow the instructions above in getting in touch with our agents so they can assist in checking with our delivery partners for you. Thanks
The email said that within 3 working days I order at march 8 then after 3 days I got a email saying the sim card has been sent its now March 15 and I haven't got the sim
i too have the same problem. today 4th day but still not delivered.
I didn't received the SIM card until now but email me showing deliver.
Hi guys, thanks for raising up the delivery issues. But as per above replies, please get in touch with our agents who then can get in touch with our delivery guys to figure out where's the hold-up and find the best solution.
Thanks and sorry again for the inconvenience caused.
Same situation with me. Ordered my sim on 10 March, now it’s 20 march and app says it was already delivered but still not physically here. When can i get my sim?
Hi, it says that my sim has been delivered but I have not received it. Have checked my mailbox and given it more than a week extra time. But nothing yet. Please advise.
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