We’re sorry for the delay! Maybe your SIM is just taking longer than usual? Nevertheless, if you chose Express delivery, contact our customer service team at support@yoodo.com.my and in less than 3 hours after your order was confirmed and we’ll get back to you with a solution on the same day. If you chose Standard delivery, contact our customer service team and we’ll get back to you within 24 hours.
I didn’t receive my SIM. What happened?
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279 comments
Please contact customer care via Live Chat for check status of your sim. Live Chat available from 9am-9pm.
I didnt receive the sim.. I got a notification from email on 6 february, but until now i didnt get the sim.. I already check my posbox at home but the sim is not my posbox.. I want to know where the sim now!
Sila hubungi terus dgn Live Chat & tanyakan nombor tracking order anda
me too.. still dont get my sim but the app says it was delivered
AREA NOT ACCESSIBLE
What happened to the delivery? Postman, poslaju, gdex and everybody else can deliver to my office, why your delivery say not accessible?
Hi guest.. not sure about this..i think its not a rural area, please call Freight Mark customer service for this problem.
Freight Mark Hotline: 1700-818-369
Please consult with Yoodo livechat for arrange new simcard delivery via Pos Ekpress as Freightmark might lacking manpowers to your area.
System delivered.. But i didn't recieve anything...hmmm
Hey Yoodo,
I'm having the same situation. I check my mail box and didnt received anything from you, but i was notified by your email.
Please tell me you can send your sim card to me asap. Thanks
Hey Yoodo,
I'm having the same situation. I check my mail box and didnt received anything from you, but i was notified by your email.
Please tell me you can send your sim card to me asap. Thanks
Hi Guest, Please contact customer care via Live Chat tomorrow morning to check status of your sim.
Live Chat
(Mon - Fri 9am to 9pm)
(Sat & Sun 9am to 6pm)
More than a week.. i still don't receive my card
I was excited to receive the notification until I come to my mailbox and saw only my electric bill in it. Thanks TNB.
Sim card masih tak sampai lagi tapi dkat order dngan gmail kata dah delivered. Macam mana tu?
Hey Yoodo,
Here is my order number: #uqvshv192825764
I didn't receive my SIM Card but I received the email that it has reached.
Where can I find your contact number or Live Chat? Why is your service so lacking? I tried to email so many times but no reply also.
#uqvshv192825764
Hi Guest, please open the link below for how to Live Chat with customer support. 👇
https://support.yoodo.com.my/hc/en-us/community/posts/360021341574-Cara-untuk-Hubungi-Agen-Yoodo-melalui-Live-Chat
Hi I didnt receive my sim but it stated the sim had delivered. I check mailbox and no sim found. Who should I call for this situation? Thanks.
please get in touch with our agents via Live Chat or ticket (you can do this from the App itself or http://www.yoodo.com.my
It says on this app that simcard is delivered by its not in my mailbox
I didn't receive my sim but the status is shown as delivered.
please get in touch with our agents via Live chat if you've not received your Sim cards. They'll be able to help get in touch with our delivery partners to get more info on the delivery ya? Sorry for the long wait, hope it gets to you soon! :)
received an email telling me that sim has been delivered but there is nothing....so where is my sim....
hi TAN YI MIN JOY, have passed on your query to the team to check with our logistics providers. Alternatively you could also get in touch with us via Live Chat.
Thanks and sorry for the convenience caused, looking forward to having you onboard once you get your sim :)
i didn't receive my sim until now . about 1 month i didn't receive. how can i track my sim card or i need to register for a new one
Hi guest, it's best to check with Yoodo agents via Live Chat.
Please head to "HELP" tab on your app and scroll all the way down for the Live Chat option.
Kenapa sya punya oder cancel?
Hi guest. Tolong ambik order number ke live chat. Agent akan ada maklumat. Mungkin alamat tak lengkap jadi ordernya cancelled
I think there is a problem with your delivery guy... i was away when he was delivering the sim but manage to get a call from him.. he told me the address was wrong and i told him my friend is waiting in front of the house.. he told me he will wait 5 min but left before that. My friend saw him leaving so i called and he told me to ask for a new sim. His number 016 326 7140 so how do i get my sim now?
Hi. I already get an email from Yoodo telling me that my sim has been delivered on 15 June. But, until now, I dont receive any sim card/parcel yet. Im afraid if someone steal and take advantage of it. Please tell me what the solution of this problem.
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