I didn’t receive my SIM. What happened?

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279 comments

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Please contact customer care via Live Chat for check status of your sim. Live Chat available from 9am-9pm.

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    TO_BE_DEFINED

    I didnt receive the sim.. I got a notification from email on 6 february, but until now i didnt get the sim.. I already check my posbox at home but the sim is not my posbox.. I want to know where the sim now!

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Sila hubungi terus dgn Live Chat & tanyakan nombor tracking order anda

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    MOHD HAZRUL BIN IBRAHIM

    me too.. still dont get my sim but the app says it was delivered

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    MOHD SHARIL BINBASRI
    DATE TIME LOCATION STATUS
    28 FEB 2019 17:58:05 SHAH ALAM, MALAYSIA PICKUP
    28 FEB 2019 19:20:05 SHAH ALAM HUB, MALAYSIA RECEIVE IN STATION
    28 FEB 2019 22:06:55 SHAH ALAM HUB, MALAYSIA IN TRANSIT
    04 MAR 2019 10:58:53 SEGAMAT, MALAYSIA

    AREA NOT ACCESSIBLE

    What happened to the delivery? Postman, poslaju, gdex and everybody else can deliver to my office, why your delivery say not accessible?

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi guest.. not sure about this..i think its not a rural area, please call Freight Mark customer service for this problem.

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Freight Mark Hotline: 1700-818-369

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    WONG MENG JIAN Superuser

    Please consult with Yoodo livechat for arrange new simcard delivery via Pos Ekpress as Freightmark might lacking manpowers to your area.

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    TO_BE_DEFINED

    System delivered.. But i didn't recieve anything...hmmm

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    YONG TZE JONG

    Hey Yoodo, 

    I'm having the same situation. I check my mail box and didnt received anything from you, but i was notified by your email. 

    Please tell me you can send your sim card to me asap. Thanks

     

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    YONG TZE JONG

    Hey Yoodo, 

    I'm having the same situation. I check my mail box and didnt received anything from you, but i was notified by your email. 

    Please tell me you can send your sim card to me asap. Thanks

     

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi Guest, Please contact customer care via Live Chat tomorrow morning to check status of your sim.

    Live Chat
    (Mon - Fri 9am to 9pm)
    (Sat & Sun 9am to 6pm)

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    TO_BE_DEFINED

    More than a week.. i still don't receive my card

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    TO_BE_DEFINED

    I was excited to receive the notification until I come to my mailbox and saw only my electric bill in it. Thanks TNB.

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  • Sim card masih tak sampai lagi tapi dkat order dngan gmail kata dah delivered. Macam mana tu?

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    LIM WEI KEONG

    Hey Yoodo, 

    Here is my order number: #uqvshv192825764

    I didn't receive my SIM Card but I received the email that it has reached.

    Where can I find your contact number or Live Chat? Why is your service so lacking? I tried to email so many times but no reply also.

     

    #uqvshv192825764

     

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi Guest, please open the link below for how to Live Chat with customer support. 👇

    https://support.yoodo.com.my/hc/en-us/community/posts/360021341574-Cara-untuk-Hubungi-Agen-Yoodo-melalui-Live-Chat

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    LEE EE HOOI

    Hi I didnt receive my sim but it stated the sim had delivered. I check mailbox and no sim found. Who should I call for this situation? Thanks.

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    please get in touch with our agents via Live Chat or ticket (you can do this from the App itself or http://www.yoodo.com.my

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    JENEVIE TOPE

    It says on this app that simcard is delivered by its not in my mailbox

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  • I didn't receive my sim but the status is shown as delivered.

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    theJeff Yoodo Staff

    please get in touch with our agents via Live chat if you've not received your Sim cards. They'll be able to help get in touch with our delivery partners to get more info on the delivery ya? Sorry for the long wait, hope it gets to you soon!  :)

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    TAN YI MIN JOY

    received an email telling me that sim has been delivered but there is nothing....so where is my sim....

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    theJeff Yoodo Staff

    hi TAN YI MIN JOY, have passed on your query to the team to check with our logistics providers. Alternatively you could also get in touch with us via Live Chat.

    Thanks and sorry for the convenience caused, looking forward to having you onboard once you get your sim :)

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    YUSMAN BIN YUSUP

    i didn't receive my sim until now . about 1 month i didn't receive. how can i track my sim card or i need to register for a new one

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi guest, it's best to check with Yoodo agents via Live Chat.
    Please head to "HELP" tab on your app and scroll all the way down for the Live Chat option.

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    TO_BE_DEFINED

    Kenapa sya punya oder cancel?

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    AZWIN ANDY BIN ABD MALIK

    Hi guest. Tolong ambik order number ke live chat. Agent akan ada maklumat. Mungkin alamat tak lengkap jadi ordernya cancelled

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    IUHAMMAD HADI BIN AZLI

    I think there is a problem with your delivery guy... i was away when he was delivering the sim but manage to get a call from him.. he told me the address was wrong and i told him my friend is waiting in front of the house.. he told me he will wait 5 min but left before that. My friend saw him leaving so i called and he told me to ask for a new sim. His number ‭016 326 7140‬ so how do i get my sim now?

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    MOHAMAD JAFNI BIN AHMAD

    Hi. I already get an email from Yoodo telling me that my sim has been delivered on 15 June. But, until now, I dont receive any sim card/parcel yet. Im afraid if someone steal and take advantage of it. Please tell me what the solution of this problem.

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