We’re sorry for the delay! Maybe your SIM is just taking longer than usual? Nevertheless, if you chose Express delivery, contact our customer service team at support@yoodo.com.my and in less than 3 hours after your order was confirmed and we’ll get back to you with a solution on the same day. If you chose Standard delivery, contact our customer service team and we’ll get back to you within 24 hours.
I didn’t receive my SIM. What happened?
Comments
279 comments
get email said your sim has been delivered. I check my mailbox, and ask my office admin. But nothing. No sim for me
Wow so hard to get free simcard eh. Send email, so many many time said, we noticed that you have received, your sim but not activated it yet. How can i activated it when i dont receive sim yet. #youdoitbettermyknee
29 Feb 2019 saya dah order.. Smpai sekarang takde trima simcard lagi.. Tolong check kan simcard saya d mna berada?
HI. Saya pun belum dapat sim. Macam customer lain App kata dah sampai tapi cek mailbox kosong. Sila kemaskini sistem tracking anda. Jika guna pos sila bagi tracking pos.
Hi. I already get an email from Yoodo telling me that my sim has been delivered on 12 February. 2019But, until now, I dont receive any sim card with plan. Im afraid if someone steal Please tell me what the solution of this problem. I check your mailbox do not have
Hi guest, please contact Yoodo customer service via Live Chat to help you check your simcard status with a shipping service company. Live Chat only available from 9am - 6pm.
i have live chat with customer service. but they said they will check with Shipping team and will get back to me via email. but still no feedback from them.
Guest, pls follow up again with them & ask them the tracking number also so you can trace with the shipping company.
Or, you can self collect sim with nearest community members with you, see the link below 👇
https://support.yoodo.com.my/hc/ms/community/posts/360023026494-Self-collect-Yoodo-Sim
Hai I did not receive the sim . Already checked my mailbox. But the email said already arrived 😓
Xdapat pun simkad..2 minggu lebih dah ..report said delivered. Nak meniaga xnak meniaga ni?
Hubungi khidmat pelanggan Yoodo melalui Live Chat untuk semak, kadang salah pengguna meletakkan alamat tidak lengkap.
Hye. I did not receive the sim card. In apps and email show, the sim already delivered to my house. I did not receive any call from courier service and the my house mailbox also empty. And how to get my tracking no? Thank you.
Hye. I did not receive the sim card. In apps and email show, the sim already delivered to my house. I did not receive any call from courier service and the my house mailbox also empty. And how to get my tracking no? Thank you.
Hi Guest, you can Live Chat with Yoodo's agents to get the tracking number.
why i don't get my sim n i have check my email that's tell me the sim has been delivered but i don't get the sim n i have check my mailbox n its not in there
Hi Guest, the Live Chat still available now till 9pm..for fast respon better keep in touch with the customer care via Live Chat & ask them status of your order. Thanks.
I order SIM card 2 week ago but until now still not receive it
Hai. I did not receive the sim card. In apps and email show, the sim already delivered to my house. I did not receive any call from courier service and the my house mailbox ? I didn’t check yet Thanks
Hi Guests, if still dint received the sim, please contact our agents via LIve Chat and do provide the details for them to track the delivery status. Thanks :) :)
My sim already delivered on status . but i still not received the sim . how can i detect where’s my sim now?
Please contact customer care via Live Chat for check status of your sim.
In the apps and email state that already delivered, but I didn’t receive at all?
In the apps and email state that already delivered, but I didn’t receive at all?
Hi, you can also self collect with nearest members at your place. See the list at link below
https://support.yoodo.com.my/hc/en-us/community/posts/360023026494-Self-collect-Yoodo-Sim
I have the same situation. I haven't received my sim card and your side reported the sim card was delivered.till now i dont have it
I have the same situation. I haven't received my sim card and your side reported the sim card was delivered.till now i dont have it
I have the same situation. I haven't received my sim card and your side reported the sim card was delivered.till now i dont have it
I have the same situation. I haven't received my sim card and your side reported the sim card was delivered.till now i dont have it
I have the same situation. I haven't received my sim card and your side reported the sim card was delivered.till now i dont have it
I have the same situation. I haven't received my sim card and your side reported the sim card was delivered.till now i dont have it
Please sign in to leave a comment.