We’re sorry for the delay! Maybe your SIM is just taking longer than usual? Nevertheless, if you chose Express delivery, contact our customer service team at support@yoodo.com.my and in less than 3 hours after your order was confirmed and we’ll get back to you with a solution on the same day. If you chose Standard delivery, contact our customer service team and we’ll get back to you within 24 hours.
I didn’t receive my SIM. What happened?
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279 comments
Already 5 days, also din received the Sim cards, may I know what is actually happen? Shipped last Wednesday....
Hey my sim has delivered but i don't know why no posmen leave the stuff for me ???
Hi, Guest, sorry for your inconvenience, please contact Yoodo customer service directly through Live Chat to help you check your simcard status with a shipping service company.
How to contact Yoodo please refer to the link below:
Live Chat / Submit a Ticket:
https://support.yoodo.com.my/hc/en-us/community/posts/360021341574-Cara-untuk-Hubungi-Agen-Yoodo-melalui-Live-Chat
Hi, so when will I get my sim? Its already been 11 days since the ordered.
Hi, Guest, sorry for your inconvenience, please contact Yoodo customer service directly through Live Chat to help you check your simcard status with a shipping service company.
How to contact Yoodo please refer to the link below:
Live Chat / Submit a Ticket:
https://support.yoodo.com.my/hc/en-us/community/posts/360021341574-Cara-untuk-Hubungi-Agen-Yoodo-melalui-Live-Chat
I didn't received the SIM card. but email me showing deliver. 🤔
Hi, Guest, sorry for your inconvenience, please contact Yoodo customer service directly through Live Chat to help you check your simcard status with a shipping service company.
How to contact Yoodo please refer to the link below: 👇
Live Chat / Submit a Ticket:
https://support.yoodo.com.my/hc/en-us/community/posts/360021341574-Cara-untuk-Hubungi-Agen-Yoodo-melalui-Live-Chat
Note: maybe like a spam but i will keep share this comment how the Best way & give knowledge to new users on What to do if have problem with delivery.
Looking forward to your activation, thanks for choosing Yoodo 😊
Says delivered but not received. Happened 3 times already
You mentioned this happened three times. Did you managed to get all the simpack back then? If yes, then I guess you may need patience. Most probably, the problem lies on the delivering partner. Wait for another day or two, if it still hasn't arrived then contact Yoodo agent via live chat.
Yes it happened 3 times and 3 times I did not receive. I double triple checked my address and it is correct.
I would like to opt for the paid delivery (or express) but that option isn't available at night?
Hi guest, where you place?...can get sim(s) from our members here for free if you nearby
Bukit Raja, Klang area
Sorry dear guest, im stay at Sabah, & not sure if any members here live in Klang..but no worry, keep follow up you tracking with yoodo agents ok. Looking forward you to be with us.
Hi....I also not yet receive my sim card after 5 days...
Hi guest, just wait another days because weekend and public holidays there are no deliveries..btw you can contact yoodo agents to check status of your simcard
Hi.. Im not receive anything in my mailbox & guard although the email stated that it has been delivered.
Hi, if it's not there with the guard or mailbox after thorough check, you can try to have another simcard delivered and if the situation persists, please contact live chat. Or you can straight away contact live chat.
I have the same situation. I haven't received my sim card and your side reported the sim card was delivered.
Hi, please contact Yoodo customer service directly through Live Chat to help you check your simcard status with a shipping service company. Live Chat only online from 9am - 6pm everyday, or you can 'Submit a Ticket' now & wait for their reply to your email tomorrow
According to my experience, patience is the key here. And don't forget to contact live chat for your delivery details ya
Where my sim card?
Hi,... I didn't receive my sincere but in the apps shows SIM card delivered... What should I do? Shall I request to cancel the SIM card and apply for a new 1?
Hi, please contact Yoodo customer service directly through Live Chat to help you check your simcard status with a shipping service company. Live Chat only available from 9am - 6pm.
Hi I haven't received the simcard, already check my mailbox. Any problem from your side, please update, thank you!
Hi guest..have you contact yoodo agents?..let them know & to check it for you with delivery partners
Hi I haven't received the simcard, already check my mailbox. Any problem from your side, please update, thank you!
please track my order. Notification notice that my sim card already arrived but I didn't get my sim card. How?
Hi..pls Live Chat with Yoodo agents to help you check on sim status with delivery partners.
I get email said your sim has been delivered. I check my mailbox, and ask my office admin. But nothing. No sim for me
I get email said your sim has been delivered. I check my mailbox, and ask my office admin. But nothing. No sim for me
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