I didn’t receive my SIM. What happened?

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279 comments

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    TIONG

    Already 5 days, also din received the Sim cards, may I know what is actually happen? Shipped last Wednesday....

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    TO_BE_DEFINED

    Hey my sim has delivered but i don't know why no posmen leave the stuff for me ???

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi, Guest, sorry for your inconvenience, please contact Yoodo customer service directly through Live Chat to help you check your simcard status with a shipping service company.

    How to contact Yoodo please refer to the link below:

    Live Chat / Submit a Ticket:
    https://support.yoodo.com.my/hc/en-us/community/posts/360021341574-Cara-untuk-Hubungi-Agen-Yoodo-melalui-Live-Chat

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    MUHAMAD IRUWANBIN MAT DAUD

    Hi, so when will I get my sim? Its already been 11 days since the ordered.

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi, Guest, sorry for your inconvenience, please contact Yoodo customer service directly through Live Chat to help you check your simcard status with a shipping service company.

    How to contact Yoodo please refer to the link below:

    Live Chat / Submit a Ticket:
    https://support.yoodo.com.my/hc/en-us/community/posts/360021341574-Cara-untuk-Hubungi-Agen-Yoodo-melalui-Live-Chat

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    MOH/

    I didn't received the SIM card. but email me showing deliver. 🤔

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi, Guest, sorry for your inconvenience, please contact Yoodo customer service directly through Live Chat to help you check your simcard status with a shipping service company.

    How to contact Yoodo please refer to the link below: 👇

    Live Chat / Submit a Ticket:
    https://support.yoodo.com.my/hc/en-us/community/posts/360021341574-Cara-untuk-Hubungi-Agen-Yoodo-melalui-Live-Chat

    Note: maybe like a spam but i will keep share this comment how the Best way & give knowledge to new users on What to do if have problem with delivery.
    Looking forward to your activation, thanks for choosing Yoodo 😊

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    LEE ENG LOY

    Says delivered but not received. Happened 3 times already

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    EARIE BIN MADIUS

    You mentioned this happened three times. Did you managed to get all the simpack back then? If yes, then I guess you may need patience. Most probably, the problem lies on the delivering partner. Wait for another day or two, if it still hasn't arrived then contact Yoodo agent via live chat.

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    LEE ENG LOY

    Yes it happened 3 times and 3 times I did not receive. I double triple checked my address and it is correct.

    I would like to opt for the paid delivery (or express) but that option isn't available at night?

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi guest, where you place?...can get sim(s) from our members here for free if you nearby

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    LEE ENG LOY

    Bukit Raja, Klang area

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Sorry dear guest, im stay at Sabah, & not sure if any members here live in Klang..but no worry, keep follow up you tracking with yoodo agents ok. Looking forward you to be with us.

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    CHOO KHIN CHUN

    Hi....I also not yet receive my sim card after 5 days...

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi guest, just wait another days because weekend and public holidays there are no deliveries..btw you can contact yoodo agents to check status of your simcard

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  • Hi.. Im not receive anything in my mailbox & guard although the email stated that it has been delivered.

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    LIM ZHI WEI

    Hi, if it's not there with the guard or mailbox after thorough check, you can try to have another simcard delivered and if the situation persists, please contact live chat. Or you can straight away contact live chat.

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    NOOR ANWAR BIN RAMLI

    I have the same situation. I haven't received my sim card and your side reported the sim card was delivered.

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi, please contact Yoodo customer service directly through Live Chat to help you check your simcard status with a shipping service company. Live Chat only online from 9am - 6pm everyday, or you can 'Submit a Ticket' now & wait for their reply to your email tomorrow

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    EARIE BIN MADIUS

    According to my experience, patience is the key here. And don't forget to contact live chat for your delivery details ya

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    TO_BE_DEFINED

    Where my sim card?

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    TO_BE_DEFINED

    Hi,... I didn't receive my sincere but in the apps shows SIM card delivered... What should I do? Shall I request to cancel the SIM card and apply for a new 1?

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi, please contact Yoodo customer service directly through Live Chat to help you check your simcard status with a shipping service company. Live Chat only available from 9am - 6pm.

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    TO_BE_DEFINED

    Hi I haven't received the simcard, already check my mailbox. Any problem from your side, please update, thank you!

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi guest..have you contact yoodo agents?..let them know & to check it for you with delivery partners

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    TO_BE_DEFINED

    Hi I haven't received the simcard, already check my mailbox. Any problem from your side, please update, thank you!

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    ANIS AL A BINTIABDULLAH

    please track my order. Notification notice that my sim card already arrived but I didn't get my sim card. How?

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi..pls Live Chat with Yoodo agents to help you check on sim status with delivery partners.

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    MOHAMAD ZAIRE BIN HAMZAH

    I get email said your sim has been delivered. I check my mailbox, and ask my office admin. But nothing. No sim for me

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    MOHAMAD ZAIRE BIN HAMZAH

    I get email said your sim has been delivered. I check my mailbox, and ask my office admin. But nothing. No sim for me

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