We’re sorry for the delay! Maybe your SIM is just taking longer than usual? Nevertheless, if you chose Express delivery, contact our customer service team at support@yoodo.com.my and in less than 3 hours after your order was confirmed and we’ll get back to you with a solution on the same day. If you chose Standard delivery, contact our customer service team and we’ll get back to you within 24 hours.
I didn’t receive my SIM. What happened?
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279 comments
Same here! Status delivered but there is no trace of the parcel in my mail bos
for fast respone do keep in touch with our agents via livechat for checking simcard status with delivery partners
They notify me the sim have arrive but instead i get my neighbor sim and not mine when i check the mail box and my neighbor didnt recieve it either.
first order tak dapat dan x jumpa kat mana pihak yoodo letak simkad tu...order skali lg guna alamat lain masih xdapat jugak simkad tu...kat apps dan kat email tulis dah di hantar ke mail box tapi kenapa.simkad tu tak ada dalam mail box saya.?ada apa apa masalah penghantaran ke dari pihak yoodo.?
hi Yoodo Guest sila boleh hubungi ejen kami melalui Live Chat, utk kami semak dengan ejen pengantaran kami ya. Kebiasannya tidak ada masalah tapi mungkin ada isu lain untuk penghantaran dialamat yang diberi itu
Hi i just got a whatsapp this afternoon that my sim will recived, but sadly the sender sent it worng place.. how to get it back?
HI Yoodo Guest, get in touch with our agents via Live Chat and they'll help you sort it out :)
Head to the HELP tab on the app, and scroll all the way down for Live Chat option
Hi, I still wait for my sim card, order date 5 NOV 2018 standard delivery.
Hi guest..more detail on your sim status pls have a chit chat with yoodo agents via live chat 9am-6pm, they'll give you tracking number .
Thank you so much to naimah yoodo... Jeff minta tolong bagi dia bonus tapi jangan bagi dia naik pangkat..kalau dia naik pangkat tiada orang bagi good service simcard tak sampai.. chat dengan naimah baru masalah simcard delivery selesai..
Kalau ada sesiapa problem delivery problem try chat dengan naimah and minta tolong double check siapa terima simcard.. i punya kes anonymous namely aziz which is not my neighbour or family..terima simcard ..
Yoodo hantar semula simcard lain and settle.. thank you so much yoodo.. bye2 orange fruit unlimited data with capped speed plan..
same for me. yoodo already email me to active the simcard but i not receive any simcard yet. It is almost 2 week since i purchase the simcard.
Hi guest..2 weeks are too long..need to contact yoodo Live chat to check on your sim status..or you can order new blank sim
Hi. I already get an email from Yoodo telling me that my sim has been delivered. But, until now, I dont receive any sim card/parcel yet. Im afraid if someone steal and take advantage of it. Please tell me what the solution of this problem.
Contact live chat and ask them any tracking no, we do have some members that can distribute to you if you are staying not far from their place.
Contact live chat and ask them any tracking no, we do have some members that can distribute to you if you are staying not far from their place.
If you in Putrajaya/Cyberjaya area, you can get the sim from me.
Or if u stay in Penang Island, drop me a msg thru whatsapp 01128442890
Ordered on 7th Dec, received email on 8th Dec stating it's delivered but nothing in my home mailbox. My order is #fxahqr406254183
Hi sir...sorry for the inconvenience matter, below this page we have option 'Submit a Ticket' ..you can raise it to Yoodo Customer care regarding status of your simpack with delivery partners. Please write your order numbers in your ticket, so their can check it detail.
Status said delivered but it isn't in my mailbox nor at the guardhouse
Yoodo Guest sometimes it takes a day or two after the delivered status for the simpack to reach to you. I suggest you wait but if after a day or two, it's still not there, contact Yoodo agent via live chat ya.
Welcoming you onboard in advance.
Betul awk. Kena hubungi live chat Yoodo untuk maklumat lanjut. Ataupun awk order 1 lagi sim. Boleh buat untuk kecemasan atau refer.
Its been 10 days still i didn't get by sim
Already order twice time and my sim already received @ my system, but I did not receive any sim @ my mail...
Already order twice time and my sim already received @ my system, but I did not receive any sim @ my mail...
Already order twice time and my sim already received @ my system, but I did not receive any sim @ my mail...
Hi, Guest, sorry for your inconvenience, please contact Yoodo customer service directly through Live Chat to help you check your simcard status with a shipping service company.
How to contact Yoodo please refer to the link below:
Live Chat / Submit a Ticket:
https://support.yoodo.com.my/hc/en-us/community/posts/360021341574-Cara-untuk-Hubungi-Agen-Yoodo-melalui-Live-Chat
Im not receiving any sim card.. please help me
Do contact live chat for more details about your order.
I experienced the same problem. O got an email at 1.18 pm today saying that the sim card I ordered is in my mailbox. I went and checked, it's not there. How can Yoodo know it's delivered but it's not actually delivered? I mean did the delivery person confirm it's delivered?
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