We’re sorry for the delay! Maybe your SIM is just taking longer than usual? Nevertheless, if you chose Express delivery, contact our customer service team at support@yoodo.com.my and in less than 3 hours after your order was confirmed and we’ll get back to you with a solution on the same day. If you chose Standard delivery, contact our customer service team and we’ll get back to you within 24 hours.
I didn’t receive my SIM. What happened?
Comments
279 comments
Hi, we truly sorry for the inconvenience caused. Please be informed that our agent already sends an email to your inbox. Kindly check your email for better assistance on this matter. Thanks 😊
I have received the email saying they have delivered the sim. But, i don't have it yet.
Have to check the mailbox thouroughly tho, might miss it. But is there a chance that they plop it down the wrong box? Because they never ring your doorbell or inform through anything physical, they just email you. I was quite surprised when I received the email saying it has been delivered.
Me also I didn't receive my sim card, its been 2 weeks and nothing came nor any mail or whatever its is, so how that im gonna receive that sim card?
By experience, it will come. It will take more than 2 weeks for some places. This situation is courier-related issue, not from Yoodo itself.
My advice, just be patient 😊 I also have a few sim cards pack yet to be delivered. If its over a month and you haven't get them, pls track them via live chat. I think they will give you the consignment number and you can call the courier to ask.
2 weeks is super long! Please get in touch with our agents via Live Chat so they can contact our delivery partners to solve this asap. Thanks! Looking forward to having you onboard ;)
I also place the order on 1/6, but until now I no yet receive my sim card...
Hi, please get in touch with our agents via Live Chat so they can contact our delivery partners to solve this asap. Thanks! Looking forward to having you onboard ;)
Same situation with me. Ordered my sim on 12 June, now it’s 18 june.Its already 6 days. When can i get my sim?
What you can do is get your consignment number from live chat and called the courier yourself. The delay is mostly from the courier service. I have experience receiving Yoodo sim card for almost a month here in K. Kinabalu.
Hi, i didnt received the sim yet but app show delivered.
I have a similar experience. I received the sim cards 2 days later in my mailbox. My advice, be patient for 1-2 days more. If it still doesn't arrive, contact Yoodo agent through live chat.
I too didn't receive my sim,but the email shows sim has been delivered, this happens 2 times
Hi... i received email that my card already delivered 4 days ago... but til now i did not received any parcel in my mailbox.. how can i check it..
Guests, pls contact the live chat for them to check your sim status and whereabouts.
I ordered 2 simcard.
Both have status delivered. But I did not rec'd my simcard. Kindly cancel all my request. Thank you.
I ordered 2 simcard.
Both have status delivered. But I did not rec'd my simcard. Kindly cancel all my request. Thank you.
Hi Yoodo Guest. Maybe you can Live Chat with yoodo's CS to check on the tracking status of your sim cards.
Sudah beberapa bulan order tak juga di hantar...
What happen?? 23 april already order
Hi Yoodo Guest.
For a faster response, pls contact Yoodo agent via live chat. It's in the app, in the community section. Just scroll down below and you'll see the live chat option. Yoodo agent is available 9am - 6pm everyday.
You can also order a new sim. It's free.
I think sim order is limited to 5 sim card per user as of now. That's because an ID is only allowed for 5 phones number as per telco. If you have reached maximum 5 orders, the app will let you know that you have exceeded you amount of sim cards.
If you need sim card replacement, I think there's an option to it in the app. Or just contact Yoodo agent via live chat.
Perhaps posmen is Boosties and stole your simcard for rm50 activations?
Nah, just kidding...
Please contact livechat or order new blank simcard again. Good Lucks.
I ordered my sim 18 September ago and my sim still unshipped... Why u taking so long to ship my sim
I ordered a sim from the app.Its showing that sim deliverd but i did not receive it yet.I cheq my mail box it is also not there.What can i do now?
Kindly re-order new sim card if didn't receive in a week.
Sometime dropped in guardhouse or your mailbox too.
hi guys, WONG is right!
However it's best to check with our agents, as they will be able to check with our delivery partners to get a more accurate update for you.
Please head to "HELP" tab on your app and scroll all the way down for the Live Chat option ya? Thanks and looking forward to having you guys onboard! :)
Same situation with me. Ordered my sim on 27 september, now it’s 8 octobber and app says it was already delivered but still not physically here. When can i get my sim?
Hi guest, it's best to check with our agents.
Please head to "HELP" tab on your app and scroll all the way down for the Live Chat option.
Please sign in to leave a comment.