We’re sorry for the delay! Maybe your SIM is just taking longer than usual? Nevertheless, if you chose Express delivery, call our customer service team in less than 3 hours after your order was confirmed and we’ll get back to you with a solution on the same day. If you chose Standard delivery, call our customer service team and we’ll get back to you within 24 hours.
Articles in this section
- When will I receive my SIM?
- How do I track my order?
- Can I change my delivery method, address and arranged time?
- Can I cancel my order?
- What if I am not available when my SIM pack is delivered?
- I didn’t receive my SIM. What happened?
- Can I change my delivery address or pick-up location after completing the Sign Up process?
- Are you sure you don't need me to be there in person when my SIM card is delivered? Usually I'll be asked to show my Malaysian IC or Passport to show evidence of my identity.