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I didn’t receive my SIM. What happened?

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91 comments

  • Avatar
    TO_BE_DEFINED

    Hi. I already get an email from Yoodo telling me that my sim has been delivered on 7 February. But, until now, I dont receive any sim card/parcel yet. Im afraid if someone steal and take advantage of it. Please tell me what the solution of this problem.

  • Avatar
    PRASANNA PARTHASARATHY

    Did u check your mailbox?

  • Avatar
    TO_BE_DEFINED

    I have the same situation. I haven't received my sim card and your side reported the sim card was delivered.

  • Avatar
    TO_BE_DEFINED

    I already check my mailbox but still doesn't have any simcard.

  • Avatar
    theJeff Community Manager

    Hi, could you please double check in your mailbox or if the delivery is an office address; check with the reception etc?

    If confirmed did not receive, please get in touch with our agents via Live Chat or ticket (you can do this from the App itself or http://www.yoodo.com.my 

    This will help us to pinpoint where exactly is the hold up and resolve it asap for you! Also to note, your details or account plan is Not stored in the SIM card until you activate it, this means even in the event the SIM card was lost/missing in transit, there's no personal details tied to the SIM neither can it be used by anyone to represent yourself. 

    Do let us know if there's anything else we can help with in regards to this, but do get in touch with us as mentioned above soonest possible! Thanks 😃

  • Avatar
    TO_BE_DEFINED

    Hai. I did not receive the sim card. In apps and email show, the sim already delivered to my house. I did not receive any call from courier service and the my house mailbox also empty. Thanks

  • Avatar
    theJeff Community Manager

    Hi, thanks for reaching out to us! Our agents will check with the delivery guys and revert back to you soonest possible (by tomorrow during working hours).

    To add, just to clarify, all free deliveries are done using standard delivery services (pos express etc). They don't call customers on delivery - that's their usual practice. 

    Will revert back to you on your delivery tomorrow ya, thanks :) 

  • Avatar
    TO_BE_DEFINED

    hi admin..i didnt receive my sim yet..order 12feb on standard delivery..

  • Avatar
    TO_BE_DEFINED

    Hi,

    I received email regarding my SIM Card was delivered, but I didn't receive after I check my mail box.
    Can you resend or send to my office instead?

    Thank you and best regards,
    Jeffery

  • Avatar
    TO_BE_DEFINED

    I placed my order on 17th February but I haven't received my similar till now,what happened?

  • Avatar
    TENG JIN CHUNG

    HI,

    I placed my order on 4 March, Order #eebgaw943609486

    I got call from the delivery guy on 6 March about he can't locate my office which is very easy to find. He replied me to call me again. Then i call him back after two hours because of not getting any response from him, he told me that he is already past my area and not going to come back, and saying that MAY come back tomorrow. 

    Now is already 4.40pm of 7 March, i still did not get my sim. 

    Could you check for me?

    Thanks

     

  • Avatar
    theJeff Community Manager

    Hi, I'm getting agents to look into this and reach out to you soonest once they get an update. Thanks for highlighting this! :) 

  • Avatar
    YI WEN LAI

    Hi, similar situation here. I received email yesterday saying my 2 SIM cards were delivered but nothing in the mailbox. My wife was at home the whole day and I also talked to building security but they don’t know anything about it....

  • Avatar
    theJeff Community Manager

    Heya, please do get in touch with our agents via Live Chat (you can still leave a message through live chat even though it's after hours) or if easier by Ticket.

    In the HELP section, just scroll all the way down and you'll see those icons.

    We engage delivery services like Pos Express & FMX for all free standard deliveries - and few situations like above are beyond our control.

    Nevertheless, I'm passing your query directly to our agents, will get them to check on the status and get back to you soonest (tomorrow - Thursday). Thanks and sorry for the delay again :)

  • Avatar
    MUHAMMAD YAFIQ BINISNAN

    Order #zynlfh496114760
    Status order shipped but stuck there from 26 feb, ordered on 24 feb.
    Any solution, please advice.

  • Avatar
    theJeff Community Manager

    Heya, I've alerted our agents to look into it and reach out to you! Sorry for the inconveniences caused :)

  • Avatar
    TO_BE_DEFINED

    It’s been 4 days I still didn’t receive my sim, what happened ?

  • Avatar
    theJeff Community Manager

    Hi, do get in touch with our agents via Live Chat (everyday 9am-6pm) - we'll then check the exact details an revert back to you soonest possible. Thanks

  • Avatar
    TO_BE_DEFINED

    Hi
    In app that show delivered but til now I don't received anything

  • Avatar
    theJeff Community Manager

    Hi, sorry for the misscom on the app and the actual delivery details. Please get in touch with our agents via Live chat as mentioned above so they could investigate and help with the resolution soonest. Thanks :)

  • Avatar
    TO_BE_DEFINED

    Hey there. I've ordered my sim for quite some time but I haven't receive it. Tracking however says delivered.

  • Avatar
    theJeff Community Manager

    heya, could you please get in touch with your agents via Live Chat so they can check further with our delivery partners on the status of your delivery?

    Head to the HELP section (app or browser) and scroll down for the Live Chat option. Thanks :)

  • Avatar
    TO_BE_DEFINED

    I have the same situation. I haven't received my sim card and your side reported the sim card was delivered.till now i dont have it

  • Avatar
    theJeff Community Manager

    Hi, sorry to hear that. Please do follow the instructions above in getting in touch with our agents so they can assist in checking with our delivery partners for you. Thanks

  • Avatar
    TO_BE_DEFINED

    The email said that within 3 working days I order at march 8 then after 3 days I got a email saying the sim card has been sent its now March 15 and I haven't got the sim

  • i too have the same problem. today 4th day but still not delivered.

  • Avatar
    TO_BE_DEFINED

    I didn't received the SIM card until now but email me showing deliver.

  • Avatar
    theJeff Community Manager

    Hi guys, thanks for raising up the delivery issues. But as per above replies, please get in touch with our agents who then can get in touch with our delivery guys to figure out where's the hold-up and find the best solution. 

    Thanks and sorry again for the inconvenience caused. 

  • Same situation with me. Ordered my sim on 10 March, now it’s 20 march and app says it was already delivered but still not physically here. When can i get my sim?

  • Avatar
    Tan Yu-An

    Hi, it says that my sim has been delivered but I have not received it. Have checked my mailbox and given it more than a week extra time. But nothing yet. Please advise.

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