If you’re having issues with the Yoodo network, try these steps:
Step 1: Check your network status - there may be planned maintenance being carried out or unexpected service issues.
Didn’t work?
Step 2: Update your network connection by turning off and restarting your phone.
Didn’t work?
Step 3: Check your SIM for damage by removing your SIM and inserting it in a different phone.
Didn’t work?
Step 4: Please order a replacement SIM via our Yoodo website.
Important note: Replacing your SIM will not resolve any network issues, which is why you need to check your coverage and network status first. If none of these steps have fixed or identified the issue, email us at support@yoodo.com.my for help.
Why isn’t my phone getting a signal?
Comments
110 comments
Activate card
What do you mean?
I can't activate simcard and the bank already charge me RM1, what to do now?
Payment is the last process..IF your payment already deducted then activation process succes already. Kindly verify at your "notifications" tab. Tq.
Anyone having signal down today??
After activated simcard, no signal at all. It has been hours!
Hi Nurul Amalin, sudah cuba restart phone? Sudah beli data? Pastikan pilihan sim yg betul *jika guna dual sim.
IF still persist, kindly get in touch with Yoodo agent thru Livechat. Available tmrw morning start 9am.
For MNP, kindly wait for 'Welcome sms'. If your port in successful, you're will able to use the sim. Otherwise, as Abg Faizul said. Do contact live chat agent.
No signal after sim activated. Waited for a couple of hours but still no signal. Changed simcard from sim1 to sim2 but no changes. No network at all like I cant even use the line. But the app says it already activated. I picked new number from yoodo not old number.
Please tell me why no service. My phone is new and supported 4G.
I reboot my phone, and I look at the settings of my phone but nothing change after that. What is wrong actually?
Maybe the problem is the sim. Do you have other blank sim?
Boleh attach screenshot dashboard dlm app yoodo? Login guna browser & pilih desktop view.
No signal at all.. Already activated the simcard. Pls fix asap
MNP atau no baru? If MNP take time. If no baru, sepatutnya aktif on the spot.
Ye..saya baru aktif tapi tiada line langsung..simkad rosak atau kene stting vpn ni?
Ye..saya baru aktif tapi tiada line langsung..simkad rosak atau kene stting vpn ni?
Can someone help me, why my yoddo line too slow and cannot get coverage? What make me confused, my wife also used same simcard, but dont get any trouble like me. Is it's my phone or the simcard problem because before i used this line, i use Digi line, and my phone dont be this slow. Can i get some answers for this problem?
hi NOOR MALIK RAFIZALBIN MOHD RAFI . I've helped to raise a ticket for you, our agents will check with the Network team and hopefully find a solution soonest possible!
Sorry for the inconvenience caused. I don't think it's your SIM card, unless you get Zero Network, as in No signal at all, then it could be your Sim faulty. Anyway, do look out for the email from our agents in regards to this ya? I'll also help to follow up with them personally :)
For verification, do test your sim on your wife's phone or test your wife's sim on your phone. Good luck.
Why line to slow and not stable already 4 days
Kenapa phone saya no service ?
Hi MUHAMMAD DANIELBIN ZUL KARNAIN tadi Celcom mengalami gangguan rangkaian dibeberapa negeri.
Saya ada masalah talian digantung.macam Mana nak selesai kan
Hi AZLIN BINTI AHMAD jika mengalami isu ini sila segera hubungil team bantuan Yoodo melalui Live Chat ya.
Cara untuk Live Chat:
Saya baru aktivkan saya punya sim tp knp masih x boleh nk guna data?.......nak bukak insta pon x boleh
Memang kene tunggu berberapa hari ke? Tapi whatapp ade
H TEH RAFIDAHSVED ABDULLAH pilih nombor baru ke kekalkan nombor lama? Kalau port in ke Yoodo akan ambil masa 1-3 hari lebih kurang.
Hai, kenapa ye yoodo keep turn off and turn on dia punya internet. Benda ni kacau bila tengah main game
Cuba rujuk sini. Mungkin ada yang boleh cuba cara yang dibagi
https://support.yoodo.com.my/hc/en-us/community/posts/900000692803-Slow-Network-Hang-in-there-guys-?page=1#community_comment_900000186803
Kalau masih juga boleh report dengan live chat
Sy punya line 4G tp tkde masuk data internet.. Padahal bru je renew data.. Macam mana ni?
Atikah cuba tengo setting hp...kot² data belum on atau lain²
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