If you’re having issues with the Yoodo network, try these steps:
Step 1: Check your network status - there may be planned maintenance being carried out or unexpected service issues.
Didn’t work?
Step 2: Update your network connection by turning off and restarting your phone.
Didn’t work?
Step 3: Check your SIM for damage by removing your SIM and inserting it in a different phone.
Didn’t work?
Step 4: Please order a replacement SIM via our Yoodo website.
Important note: Replacing your SIM will not resolve any network issues, which is why you need to check your coverage and network status first. If none of these steps have fixed or identified the issue, you can chat with us on Live Chat for more help.
Why isn’t my phone getting a signal?
Comments
110 comments
Slowww lineeeeeee
Slowww lineeeeeee
Slowww lineeeeeee
kenapa saya punya tidak ada line( no service )terus yea walaupun dah active dekat app ..?
Cik baru daftar dengan Yoodo ke?..aktifkan sim untuk nombor lama atau kekalkan nombor baru?
SHAHROL AZRI BIN SHAHROL AZMI
Slowww lineeeeeee
I cant connect to 4g since yesterday.. Is there any maintenance work at teluk intan ?
Slowww lineeeeeee
Slowww lineeeeeee
Regret. Just bought the plan this month after seeing my area supports 4G for Yoodo/Celcom. What do I have to say? This is by far the telco that provides the most inconsistent network data I've ever used or seen, regardless on 3G or 4G. By the way, before any agents replies "submit your grievances to livechat" please bear in mind I've submitted my rant to said service. I've had no feedback so far except the regular "our technical team is working on it and we'll get back to you as soon as we can". Seriously, I checked on your website for coverage before subscribing to this service. I thought the issues i had earlier was momentary and I was patient. Seems like the coverage information on your website isn't accurate and I was terribly misinformed by Yoodo. I hope your side double check all the coverage information you have on your website with actual real time network data speeds. Do not miss-sell the product as you already know the more users you take in without resolving said issues you're only going to make your service worse. It may be a bad time for your parent company Celcom but nothing justifies speeds that are inconsistent and frequently below 1mbs or "No Service". We pay in advance, its prepaid and we're not paying said service later like postpaid users do so i assume your company do have a supply cold hard credit lines to ensure your services are really as good as you claim.
Sincerely,
A very troubled user that can't meet deadlines (working from home)
Slowww lineeeeeee
What do you mean?
Ye..saya baru aktif tapi tiada line langsung..simkad rosak atau kene stting vpn ni?
Hi Nurul Amalin, sudah cuba restart phone? Sudah beli data? Pastikan pilihan sim yg betul *jika guna dual sim.
IF still persist, kindly get in touch with Yoodo agent thru Livechat. Available tmrw morning start 9am.
For MNP, kindly wait for 'Welcome sms'. If your port in successful, you're will able to use the sim. Otherwise, as Abg Faizul said. Do contact live chat agent.
Saya ada masalah talian digantung.macam Mana nak selesai kan
Hai, kenapa ye yoodo keep turn off and turn on dia punya internet. Benda ni kacau bila tengah main game
Boleh attach screenshot dashboard dlm app yoodo? Login guna browser & pilih desktop view.
I can't activate simcard and the bank already charge me RM1, what to do now?
Activate card
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