Why isn’t my phone getting a signal?

Comments

26 comments

  • Avatar
    CHOU TSOI FENG

    Activate card

    -4
    Comment actions Permalink
  • Avatar
    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    What do you mean?

    1
    Comment actions Permalink
  • Avatar
    CHOU TSOI FENG

    I can't activate simcard and the bank already charge me RM1, what to do now?

    -2
    Comment actions Permalink
  • Avatar
    FAIZUL BIN MOHD DOM Superuser

    Payment is the last process..IF your payment already deducted then activation process succes already. Kindly verify at your "notifications" tab. Tq.

    2
    Comment actions Permalink
  • Avatar
    MOHD NAZRI BIN MOHD ALI

    Anyone having signal down today??

    1
    Comment actions Permalink
  • Avatar
    NURUL AMALIN BINTI ZULKIFLI

    After activated simcard, no signal at all. It has been hours!

    3
    Comment actions Permalink
  • Avatar
    FAIZUL BIN MOHD DOM Superuser

    Hi Nurul Amalin, sudah cuba restart phone? Sudah beli data? Pastikan pilihan sim yg betul *jika guna dual sim.
    IF still persist, kindly get in touch with Yoodo agent thru Livechat. Available tmrw morning start 9am.

    0
    Comment actions Permalink
  • Avatar
    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    For MNP, kindly wait for 'Welcome sms'. If your port in successful, you're will able to use the sim. Otherwise, as Abg Faizul said. Do contact live chat agent.

    1
    Comment actions Permalink
  • Avatar
    NURUL AMALIN BINTI ZULKIFLI

    No signal after sim activated. Waited for a couple of hours but still no signal. Changed simcard from sim1 to sim2 but no changes. No network at all like I cant even use the line. But the app says it already activated. I picked new number from yoodo not old number.

    Please tell me why no service. My phone is new and supported 4G.

    I reboot my phone, and I look at the settings of my phone but nothing change after that. What is wrong actually?

    5
    Comment actions Permalink
  • Avatar
    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    Maybe the problem is the sim. Do you have other blank sim?

    1
    Comment actions Permalink
  • Avatar
    FAIZUL BIN MOHD DOM Superuser

    Boleh attach screenshot dashboard dlm app yoodo? Login guna browser & pilih desktop view.

    -1
    Comment actions Permalink
  • Avatar
    REDZUAN BIN YUSOF

    No signal at all.. Already activated the simcard. Pls fix asap

    1
    Comment actions Permalink
  • Avatar
    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    MNP atau no baru? If MNP take time. If no baru, sepatutnya aktif on the spot.

    1
    Comment actions Permalink
  • Avatar
    AHMAD FADZLI BIN ABDUL RAHIM

    Ye..saya baru aktif tapi tiada line langsung..simkad rosak atau kene stting vpn ni?

    1
    Comment actions Permalink
  • Avatar
    AHMAD FADZLI BIN ABDUL RAHIM

    Ye..saya baru aktif tapi tiada line langsung..simkad rosak atau kene stting vpn ni?

    1
    Comment actions Permalink
  • Avatar
    NOOR MALIK RAFIZALBIN MOHD RAFI

    Can someone help me, why my yoddo line too slow and cannot get coverage? What make me confused, my wife also used same simcard, but dont get any trouble like me. Is it's my phone or the simcard problem because before i used this line, i use Digi line, and my phone dont be this slow. Can i get some answers for this problem?

    1
    Comment actions Permalink
  • Avatar
    theJeff Community Manager

    hi NOOR MALIK RAFIZALBIN MOHD RAFI . I've helped to raise a ticket for you, our agents will check with the Network team and hopefully find a solution soonest possible!

    Sorry for the inconvenience caused. I don't think it's your SIM card, unless you get Zero Network, as in No signal at all, then it could be your Sim faulty. Anyway, do look out for the email from our agents in regards to this ya? I'll also help to follow up with them personally :)

    1
    Comment actions Permalink
  • Avatar
    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    For verification, do test your sim on your wife's phone or test your wife's sim on your phone. Good luck.

    1
    Comment actions Permalink
  • Avatar
    NORMALA BINTIMOHD DIN

    Why line to slow and not stable already 4 days

    1
    Comment actions Permalink
  • Avatar
    MUHAMMAD DANIELBIN ZUL KARNAIN

    Kenapa phone saya no service ?

    2
    Comment actions Permalink
  • Avatar
    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi MUHAMMAD DANIELBIN ZUL KARNAIN tadi Celcom mengalami gangguan rangkaian dibeberapa negeri.

     

    1
    Comment actions Permalink
  • Avatar
    AZLIN BINTI AHMAD

    Saya ada masalah talian digantung.macam Mana nak selesai kan

    1
    Comment actions Permalink
  • Avatar
    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi AZLIN BINTI AHMAD jika mengalami isu ini sila segera hubungil team bantuan Yoodo melalui Live Chat ya.

     

    Cara untuk Live Chat:

    1
    Comment actions Permalink
  • Avatar
    H TEH RAFIDAHSVED ABDULLAH

    Saya baru aktivkan saya punya sim tp knp masih x boleh nk guna data?.......nak bukak insta pon x boleh

    1
    Comment actions Permalink
  • Avatar
    H TEH RAFIDAHSVED ABDULLAH

    Memang kene tunggu berberapa hari ke? Tapi whatapp ade

    1
    Comment actions Permalink
  • Avatar
    IRWAN BIN SAGAP Superuser

    H TEH RAFIDAHSVED ABDULLAH pilih nombor baru ke kekalkan nombor lama? Kalau port in ke Yoodo akan ambil masa 1-3 hari lebih kurang.

    1
    Comment actions Permalink

Please sign in to leave a comment.