First of all, breathe and don’t panic. You can suspend your SIM by downloading the Yoodo app on a different device and logging in to your Yoodo account to manage your line, or by letting us know you’ve lost your phone/SIM via Live Chat on our website. After that, you can place an order for a replacement SIM, which will take up to 3 working days. Once you’ve received your SIM, activate it from the Yoodo app to gain access to your plan once more. There are no charges for SIM card replacement.
I lost my SIM and/or my phone, what do I do?
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Hi YEO CHOOI TSIEN
Do keep in touch with Yoodo Live Chat support team for further assistance ya. Live Chat open until 10 pm..
See the picture how to get Live Chat button 👇
Chooi Tsien, you may need to contact Yoodo Live. You may also use Yoodo WhatsApp or submit a ticket
I lost my phone and already terminated my sim car.
Now if I order a replacement SIM and activate it, does my old SIM still usable?
Hi LEE WEI ZHANG
NO, your old SIM will be unusable after you active the replacement SIM
Hi Wei Zhang. Ince you replaced your sim old sim can't be use. But if you lost it first thing to do is to suspend it. You iu don't have to wait new sim to arrive. Iotion to suspend it is in the app 👍🏻
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