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I lost my SIM and/or my phone, what do I do?

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17 comments

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    CHUAH AH KOW

    Is there any centre where we can get the replacement SIM in the case of lost or stolen phone instead of waiting for up to 3 days ? Thank you for your help

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    theJeff Community Manager

    Hi CHUAH AH KOW, we're 100% and at this moment, there's nowhere else to get it.

    If you're in Klang Valley there's an option of getting your SIM within 2-hours via GoGet (our premium partner), otherwise, it's still our Free Sim option for delivery. 

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    CHAN YONG GEE

    Hi @theJeff

    If I get an extra free sim for standby, in case I lost my phone, I just report to live agent , and put in the new sim to other phone , activate again?

    What if I lost my phone, I can call Celcom or visit Celcom store for replacement on the spot ?

    I would suggest Yoodo at least can operate a line that just for emergency call for help, such as report lost phone.

    Suggest Celcom would take care Yoodo user if in emergency case.

    I don’t think user OK to wait for live agent online online from 9am to 6pm would help..... that is too dangerous..... what 3 days to delivery the replacement SIM card

    What do you think?

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    CHAN YONG GEE

    I mean all other user out of klang valley. Suggest Yoodo let Celcom take care while emergency. Tq

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    CHAN YONG GEE

    Dear theJeff sorry for temporary dislike your comment to pointed you to this post. I don’t know how to tag you here. Tq

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    LIM KHONG WOOI

    any charges for new simcard replacement?

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    WONG YUEN SERN

    Nope. The sim cards are free.

  • Avatar
    CHAN YONG GEE

    Lim, you may order an extra sim for free. Keep it for emergency as SIM card replacement.

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    theJeff Community Manager

    CHAN YONG GEE sorry completely missed your reply from before.

    To answer, No, Celcom won't take care of Yoodo users. We're a different brand, we're just on Celcom's Network. 

    We understand being completely Digital, isn't for everyone and in that - Yoodo might be for the e-commerce generation mostly. That's our business model, currently, it's via Live Chat and Tickets that we attend to Customers. We might enable Live Chat longer hours in the future, but mostly whichever actions that we can direct back to users for self-care within the app, we'll do that cause ultimately that's the plan for Yoodo cause we believe #youdoitbetter 

    BTW you can have an extra sim, and you don't even need to chat with an agent to let them know you've lost your phone etc, you can do it all in the app, manage it, suspend, change sim etc

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    IZZUL FATHURRAHMAN BINKAMARUZAMAN

    number can be use if request new sim?

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    IZZUL FATHURRAHMAN BINKAMARUZAMAN

    number can be use if request new sim?

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    WONG YUEN SERN

    You mean port in?
    If yes, then just select "Keep my number" when you activate your Yoodo sim to port in to Yoodo with your current number.

    or do you mean if you lost your phone/sim and want to get back the lost number?
    If yes, just go to the Yoodo app, go to Manage your lines, suspend a lost sim then order a replacement sim.

  • Avatar
    FAIZUL BIN MOHD DOM Superuser

    Hi Izzul, im also not clear of your question..😣

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    theJeff Community Manager

    Hi IZZUL FATHURRAHMAN BINKAMARUZAMAN, yup not really understanding the question as well. Probably best to get in touch with our agents via Live Chat (head to HELP tab in your yoodo app and scroll all the way down). 

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    SITI MERIYAM BINTI AHMAD

    Can i have 3 sim for my family members

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    FAIZUL BIN MOHD DOM Superuser

    Hi Yoodo Guest, u can register maximum 5 sim per IC/email.

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    WONG YUEN SERN

    If possible, you can get them to each have their own Yoodo accounts. Then when activating their sim, use your referral code to get the RM20 referral reward.

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