First of all, breathe and don’t panic. You can suspend your SIM by downloading the Yoodo app on a different device and logging in to your Yoodo account to manage your line, or you can email us at support@yoodo.com.my . After that, you can place an order for a replacement SIM, which will take up to 3 working days. Once you’ve received your SIM, activate it from the Yoodo app to gain access to your plan once more. There are no charges for SIM card replacement.
I lost my SIM and/or my phone, what do I do?
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Is there any centre where we can get the replacement SIM in the case of lost or stolen phone instead of waiting for up to 3 days ? Thank you for your help
Hi CHUAH AH KOW, we're 100% and at this moment, there's nowhere else to get it.
If you're in Klang Valley there's an option of getting your SIM within 2-hours via GoGet (our premium partner), otherwise, it's still our Free Sim option for delivery.
Hi @theJeff
If I get an extra free sim for standby, in case I lost my phone, I just report to live agent , and put in the new sim to other phone , activate again?
What if I lost my phone, I can call Celcom or visit Celcom store for replacement on the spot ?
I would suggest Yoodo at least can operate a line that just for emergency call for help, such as report lost phone.
Suggest Celcom would take care Yoodo user if in emergency case.
I don’t think user OK to wait for live agent online online from 9am to 6pm would help..... that is too dangerous..... what 3 days to delivery the replacement SIM card
What do you think?
I mean all other user out of klang valley. Suggest Yoodo let Celcom take care while emergency. Tq
Dear theJeff sorry for temporary dislike your comment to pointed you to this post. I don’t know how to tag you here. Tq
any charges for new simcard replacement?
Nope. The sim cards are free.
Lim, you may order an extra sim for free. Keep it for emergency as SIM card replacement.
CHAN YONG GEE sorry completely missed your reply from before.
To answer, No, Celcom won't take care of Yoodo users. We're a different brand, we're just on Celcom's Network.
We understand being completely Digital, isn't for everyone and in that - Yoodo might be for the e-commerce generation mostly. That's our business model, currently, it's via Live Chat and Tickets that we attend to Customers. We might enable Live Chat longer hours in the future, but mostly whichever actions that we can direct back to users for self-care within the app, we'll do that cause ultimately that's the plan for Yoodo cause we believe #youdoitbetter
BTW you can have an extra sim, and you don't even need to chat with an agent to let them know you've lost your phone etc, you can do it all in the app, manage it, suspend, change sim etc
number can be use if request new sim?
number can be use if request new sim?
You mean port in?
If yes, then just select "Keep my number" when you activate your Yoodo sim to port in to Yoodo with your current number.
or do you mean if you lost your phone/sim and want to get back the lost number?
If yes, just go to the Yoodo app, go to Manage your lines, suspend a lost sim then order a replacement sim.
Hi Izzul, im also not clear of your question..😣
Hi IZZUL FATHURRAHMAN BINKAMARUZAMAN, yup not really understanding the question as well. Probably best to get in touch with our agents via Live Chat (head to HELP tab in your yoodo app and scroll all the way down).
Can i have 3 sim for my family members
Hi Yoodo Guest, u can register maximum 5 sim per IC/email.
If possible, you can get them to each have their own Yoodo accounts. Then when activating their sim, use your referral code to get the RM20 referral reward.
phone saya baru hilang . sy pergi ke celcom utk dptkan semula no lama saya. tapi dia suruh hubungi yoodo. apa saya patut buat sekrang utk dapatkan semula no lama
Hai HAfizul, relax & dont panic. Just follow as per instruction said above. Scroll below & report to LiveChat. Order new sim @ collect from your nearest yoodoers. Once got new sim, you can activate back the same number.
Hi saya sudah membuat payment untuk yoodo menggunakan no tel lama saya, tetapi umobile tidak boleh menukarkan line saya kepada yoodoo. Apa yang patut saya buat?
I have lose my phone with my sim card inside pls cancel my sim permanently thanks
Hi GORDON C AN WENG ZHI, you can login to your yoodo account using another phone and terminate your number. Please contact Yoodo live chat for help.
I have multiple Yoodo lines and I’m planning to suspend one of them temporarily, maybe for a few months? Will I be able to reactivate anytime at my own convenience or is there going to be a specific timeframe before that line going to be terminated due to inactivity?
HI MOHD MUNIR BIN CHE ALI!
When your plan is finished you'll get 60 days (2 months) before line permanently deactivates. Hence, you'll need to renew your plan before the 60 days ends.
Hope that helps!
HI MOHD MUNIR BIN CHE ALI!
When your plan is finished you'll get 60 days (2 months) before line permanently deactivates. Hence, you'll need to renew your plan before the 60 days ends.
Hope that helps!
Salam Mohd Munir, maybe you can subscribe to SMS plan which cost only RM3/ month for that line. That's what I did with one of my line for it to remain active.
I have received a new SIM card and I have inserted to my phone after activated. However the activation failed. Now I have resolve the issue with my previous operator (u mobile) as I port in my number. I want to reactivate now but I lost my SIM serial number. Can u help me in please
I have received a new SIM card and I have inserted to my phone after activated. However the activation failed. Now I have resolve the issue with my previous operator (u mobile) as I port in my number. I want to reactivate now but I lost my SIM serial number. Can u help me in please
I have received a new SIM card and I have inserted to my phone after activated. However the activation failed. Now I have resolve the issue with my previous operator (u mobile) as I port in my number. I want to reactivate now but I lost my SIM serial number. Can u help me in please
I have received a new SIM card and I have inserted to my phone after activated. However the activation failed. Now I have resolve the issue with my previous operator (u mobile) as I port in my number. I want to reactivate now but I lost my SIM serial number. Can u help me in please
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