This could be due to 2 reasons:
1) Your network coverage is not available at this time
Check if you’re getting 3G/4G network coverage on your phone.
2) You may have forgotten your password
Click “Forgot your password?” and follow the instructions given to get a new one. Please use the Chrome browser to open the email sent by Yoodo to set the new password.
If you still can’t access your account, email us at support@yoodo.com.my .
Why can’t I access my account on the website / Yoodo app?
Comments
23 comments
nak tanya asal nak off auto renew tk boleh ? dia kata tak join server . nak topap yg baru pun tak lepas . please respond
Hi NUR ADILLA SYAHIRABINTI AFFENDI, masih alami masalah tu lagi ?
Hi NUR ADILLA SYAHIRABINTI AFFENDI dah hubungi live chat agent kami mengenai masalah ni? Minta segera berhubung ya, untuk pihak kami buat semakan langganan yang dibuat. terima kasih :)
Hai.. boleh ke saya nak buat pertukaran email dan password user?
Hi MUHAMAD RIDZUAN BIN HARUN, penukaran emel tidak dibenarkan buat masa ini. Tapi jika ingin menukar password akaun Yoodo boleh dilakukan bila2 masa hanya dengan melalui aplikasi Yoodo anda. Caranya hanya pergi bahagian Tetapan > klik pada nama anda > dan anda akan nampak "Tukar" disitu.
Selamat mencuba ya, & jika sekiranya ingin bantuan lebih dan terperinci segera hubungi pihak Live Chat untuk lebih lanjut. Terima kasih
hye..kenapa jadi macam ni? “ your pots in request was rejected?
Hi MUHAMMAD FARID FAKHRUDDINBIN MANSOR segera hubungi pihak livechat Yoodo untuk semakan lanjut berkenaan status port in cik ya.
cara Livechat:
Cannot log in.... Invalid credential
Hi SAIFUL NIZAM BINOSMAN, pertama kali pastikan alamat email dan katalaluan yang berdaftar dengan Yoodo adalah tepat. Tapi Jika lupa sila tekan "Terlupa Kata Laluan" untuk membuat katalaluan baru. Terima kasih
Hi there,
I have my yoodo number and also I have yoodo app but don’t know why it doesn’t show my previous ac (mean I can not access my sim with my yoodo app) so how can I reload after finished my data plan. Plz advice me😭
hi NABIN PATHAK.. sila semak apps dah update atau belum.. jika masih sama esok boleh segara contact live chat.. team live chat akan membantu anda 😊
hii.. nak tnya knpa dashboard sy xde kluar data.. yg kluar order sim.. dh log out.. log in still sm.. knp yer..
hi SITI ZAKIAH BINTI ASSAN..
dah update..jika masalah yg sama sila contact live chat..
team live chat akan membantu anda 😊
Hai SITI ZAKIAH BINTI ASSAN , dah update Yoodo apps ke versi terkini? hari tu saya pun kena, bila update dah ok semula. kalau tak boleh juga kena hubungi Yoodo Live chat besok pagi untuk bantuan.
Rakan saya mengalami masalah untuk log in.. sudah tukar password dan masih lagi x boleh nk log in atas masalah invalid credential..apa yg perlu rakan saya buat?
MUHAMMAD HAFIZ ZULFAQAR BINBADROL HISHAM
invalid credential
ni biasa masalah password. cuba try uninstall & re-install blk.
kalau masih sama. cuma ubah password
Hi MUHAMMAD HAFIZ ZULFAQAR BINBADROL HISHAM..
Cbe yg mcm rashid bg tau tu..
Kalau masih x boleh sila contact live chat esok untuk unlock balik.. Sy pernah mintak live chat unlock acc kwn sy sbb x bleh reset pasword..
cant open the yoodo application on phone ( 3 android phone, 2 xiaomi miui phone and 1 oneplus phone) nearly 9-10 days without internet and call balance.. cant call, surf internet with 5-10kb per second..and i just have this simcard only. Cant open apps after 4.0.0 update after 4.0.5 also same..
this is the worst experience after 2 years using yoodo. before this things usually happened after UPDATE but the apps unusable for just 1-2 days.
maybe i should port out asap. bye yoodo
Hi. I can't open yoodo application on my phone. Yoodo application version 4.12.21 (android phone version 8)
Does this app only work for Android version 10 up to Android version 13 or 14? It's been 3 days I try to open it, yet, Yoodo app keep close it down after I open it in 2 minute. I can't even chat in live chat.
Hi NUR NADHIRAH BINTIABDUL LATIB
i see your comment and i tested with my mom phone Android 8 on Realme C1, i can install the Yoodo app and sign in with my account without any issue
Have you try troubleshoot with reinstalling the app?.. you can uninstall and installing the app > dont open the app, please shut down your phone first, turn on back and try open the Yoodo app.. let see if still having issue?
Hi, DENJAYNAVEER ASLAM BIN TANJUI
I did uninstall and install app. 3 times already. Oh. I didn't shut down my phone after that. Okay. I will try do it now. I will inform if that work.
It's not work even I shut down my phone and try to turn on yoodo app. Hmm
Hi NUR NADHIRAH BINTIABDUL LATIB
Please report asap with Yoodo support team via Live Chat ya.. hope the issue will be resolve.
Live Chat operation hours:
(Mon - Fri 9am to 9pm)
(Sat & Sun 9am to 6pm)
Go to https://support.yoodo.com.my/hc/en-us?#community > Scroll down & tap on Live Chat button > start your chat with Live Chat agents.
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