Here's how you do it in 4 easy steps:
Step 1: Download the Yoodo app on the Google Play Store or iOS Apple Store. Or sign up on our webpage here.
Step 2: Choose your new number and start building your plan.
Step 3: Receive your SIM sent right to your doorstep (you don't need to be there when we deliver your SIM!) OR Walk straight into a store and purchase one! (See where you can purchase a SIM here)
Step 4: Authenticate and activate your SIM to get connected.
If you haven't decided on a plan, don’t sweat it. Just order your free SIM first, and choose your plan later.
How do I sign up?
Comments
72 comments
I'm not received my SIM card yet
I just ordered a yoodo sim from the yodoo app but I didn't get to choose any phone number because there wasn't such selection?! What do I do now
With no word it is mentioned that only Malaysian ID card holders can apply for a line. So I had to register my (Malaysian) wife‘s ID in order to activate the card. I rather go to a brick and mortal store to register for a card properly instead of going through this hassle.
Hi Wong, you can activate either with a Malaysian NRIC or with a Passport as well
Hi Jeff, I am not Malaysian, hence no Malaysian passport. It is not possible to use any other NRIC or passport other than a Malaysian. You have to mention that on your website.
Hi Wong, sorry I wasn't clear. It doesn't have to be a Malaysian passport - as long as you have a valid Passport, you can activate your line. Should there be any issues in doing so, please get in touch with our agents (either via Live Chat or submit a ticket) so they can help troubleshoot it.
Hi Jeff, tried it with my German passport many times. Didn’t work. Sure your system recognises foreign passports? Since I have registered my wife’s NRIC, can I still swap to my passport then?
Hi Wang, by didn't work I'm guessing you mean it didn't auto-populate the details? If that's the case just enter your passport details manually and continue the registration process. It shouldn't be a prob 😃
can i activate my sim other than using the app? cause my phone is still being repaired and my note 2 shows app not compatible when trying to install it in it. thanks
Dont think you can without the app. You can try using another device to activate first or borrow a device from friends or family to activate it first if desperate enough, but remember to log out and dont press the "remember me" button. If you wanna try older phones, make sure they are atleast Android 4.4 KitKat, older versions arent supported.
Yup, LIM ZHI WEI is correct =)
It is hard to register the only one way registration as been implemented by yoodo. We know about going digital and it's future, but most users are going for the easiest way. I am guessing yoodo plan to capture all age users won't work well due to these limitations, unless aiming only at the working class then it will be a different story.
err 2 posts at 1 submission? walaweii 😋
MOHD YAZID BIN MOHD IDRUS yup you're right. We have a different business model, we're not looking to be the traditional Telco.
I mean few years ago when Grab came out, most people weren't ready to try.. but after a long while now, even some of our parents are using Grab.
As for Yoodo, we understand the initial customers would be from the eCommerce, social media using category - that's totally okay with us. As more people know and feel comfortable knowing they get to be in full control of their Telco plan, we'll see more using our platform. Slowly, but surely as Digital era is already here =)
I can't activate my line. right now I use hotlink,and I use old number ,and switch to yoodoo. Already activate,and I didn't get the message from hotlink to switch to yoodoo. I can't use yodoo SIM right now.I tried reactivate,but it says that SIM already activated.You got me bro? Help me gather my shit bruhhh
MOHAMAD HILMIN BIN MOHAMAD ROZI bruhhhh your shtye got me confused too! Please get in touch with our agents via Live Chat (Help section in App or browser, scroll all the way down till you see the live chat option) so they can check ASAP and reply you without waiting for me reply.. I'm kinda slow on weekends
01137396206
01137396206
Hi. Anything we could help you with? Are you planning to port in to Yoodo? Just select "keep my number" ya
Yoodo Guest Please describe about your problem.
How do i do ,i click active sim then after click 18 number ,after the app show choose plan,no have place get me fill in my ic?how i active sim?
Maybe you can try to continue following the steps and see? Surely one of the steps would be scan IC and take a selfie.
cannot scan face
You can try the tips from the link below.
Important to have good lighting.
https://support.yoodo.com.my/hc/en-us/articles/360000374474-The-app-is-unable-to-match-my-ID-picture-with-my-selfie-and-keeps-failing-Help-
I cant finish last step to active simcard..coz icant take a selfie...i dont know why
Hi Guest, have u try this tips? 👇👇
You can try the tips from the link below.
Important to have good lighting.
https://support.yoodo.com.my/hc/en-us/articles/360000374474-The-app-is-unable-to-match-my-ID-picture-with-my-selfie-and-keeps-failing-Help-
Face Verify is too slow!!
Yes..it will take a time for completed the process...my tips is, please make sure you at the place with good lighting, just follow the instructions it given like open mouth' shake your head etc, on your data (internet) also..need more help please contact yoodo customer service via Live Chat at the help tab down below, tap it to start the conversations & their will respond to you...good luck !
Normally it will take how long for me to receive the free SIM card by using standard delivery?
Hi Normal Delivery take 3-5 (working) days.
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