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72 comments

  • Avatar
    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Yes..it will take a time for completed the process...my tips is, please make sure you at the place with good lighting, just follow the instructions it given like open mouth' shake your head etc, on your data (internet) also..need more help please contact yoodo customer service via Live Chat at the help tab down below, tap it to start the conversations & their will respond to you...good luck !

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    LIM ZHI WEI

    Dont think you can without the app. You can try using another device to activate first or borrow a device from friends or family to activate it first if desperate enough, but remember to log out and dont press the "remember me" button. If you wanna try older phones, make sure they are atleast Android 4.4 KitKat, older versions arent supported.

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    EARIE BIN MADIUS

    Hi. Anything we could help you with? Are you planning to port in to Yoodo? Just select "keep my number" ya

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  • I’m already make a verification with my ic but the verification unsuccessful . It already 2 week, i try to contact thru contact support a few time but no respond at all from your staff. Lol

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    FAIZUL BIN MOHD DOM

    Hi Guest, have u try this tips? 👇👇

    You can try the tips from the link below.

    Important to have good lighting.

    https://support.yoodo.com.my/hc/en-us/articles/360000374474-The-app-is-unable-to-match-my-ID-picture-with-my-selfie-and-keeps-failing-Help-

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    theJeff Yoodo Staff

    Hi Wang, by didn't work I'm guessing you mean it didn't auto-populate the details? If that's the case just enter your passport details manually and continue the registration process. It shouldn't be a prob 😃

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    theJeff Yoodo Staff

    MOHD YAZID BIN MOHD IDRUS yup you're right. We have a different business model, we're not looking to be the traditional Telco.

    I mean few years ago when Grab came out, most people weren't ready to try.. but after a long while now, even some of our parents are using Grab. 

    As for Yoodo, we understand the initial customers would be from the eCommerce, social media using category - that's totally okay with us. As more people know and feel comfortable knowing they get to be in full control of their Telco plan, we'll see more using our platform. Slowly, but surely as Digital era is already here =)

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    WONG YUEN SERN

    Maybe you can try to continue following the steps and see? Surely one of the steps would be scan IC and take a selfie.

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  • Avatar
    WONG YUEN SERN

    Do you want to port in to Yoodo?
    If yes, then select "Keep my number" when you activate your Yoodo sim when it arrives.
    If you want a new number, just select a number that you want from a list of available numbers when you activate your Yoodo sim.

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  • Avatar
    NG SEA CHOOI Superuser

    Can it be your network. Using wifi?

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    G PARAMESWARI A/PGOVINDASAMY

    I received sim and insert in my kids phone ....
    I upload yodoo in my phone.. choose plan ..activate number.. did payment..
    But my kids number is not working

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  • Avatar
    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi Guest, welcome to Yoodo Community :)

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  • I can't activate my line. right now I use hotlink,and I use old number ,and switch to yoodoo. Already activate,and I didn't get the message from hotlink to switch to yoodoo. I can't use yodoo SIM right now.I tried reactivate,but it says that SIM already activated.You got me bro? Help me gather my shit bruhhh

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    SALSABILA BINTI ABDULLAH

    Hello yoodo. After i confirm my plan, but then why error. Cant connect to the server. Please help me out.

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    LIM CHIN PENG

    cannot scan face

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    MOHAMMAD AMIRUL HAKIMBIN HASNAN

    hei how about pay on credit card can i register without creadit card..i done have are money to pay that..can help anyone.

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  • Avatar
    WONG WAN SIEN

    Hi Jeff, tried it with my German passport many times. Didn’t work. Sure your system recognises foreign passports? Since I have registered my wife’s NRIC, can I still swap to my passport then?

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  • Avatar
    CHUA SING JU

    Hi

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi THANALETCHUMY A/P THANGIAH

    Do you still have any active numbers in your Yoodo account? Or your numbers has terminated?

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    ZULKIFLI BN RAMLI

    My sim failed to active

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    TING JUN XIAN

    Normally it will take how long for me to receive the free SIM card by using standard delivery?

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    TO_BE_DEFINED

    I cant finish last step to active simcard..coz icant take a selfie...i dont know why

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    WONG WAN SIEN

    Hi Jeff, I am not Malaysian, hence no Malaysian passport. It is not possible to use any other NRIC or passport other than a Malaysian. You have to mention that on your website.

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    SALSABILA BINTI ABDULLAH

    I've tried using 2 dfferent wifi, n also 2 different data connection with dffrent phone. I also uninstalled n install again the apps, but still the same

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    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN

    Yoodo Guest Please describe about your problem.

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    LEE CHING YANG

    Hi I've ordered a sim card a moment ago. If I recall I didn't pick any number throughout the process. However it only come to my knowledge much later that I've to pick "keep my number" option in order to kee my old number. Anyway there's no such option when I order my sim card. Please advice what I suppose to do now.

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    ZAFIRAH BINTI ZAKARIAH

    Hi. My port has been rejected from current provider because my IC is not the same. I want to change my IC number registered with Yoodo. How?

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  • Avatar
    FD ZAH HANI BINTISULAL IAN

    Hey! You’ll​ get​ FREE​ 7GB when​ you​ sign​ up​ to​ Yoodo​.
    Just sign up using my referral link
    https://app.yoodo.com.my/assets/index.html#friendInvitation?code=zionh1898

    OR enter my unique Referral Code zionh1898 at the confirmation page when you activate!


    #youdoitbetter

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  • Avatar
    G PARAMESWARI A/PGOVINDASAMY

    I received sim and insert in my kids phone ....
    I upload yodoo in my phone.. choose plan ..activate number.. did payment..
    But my kids number is not working

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