Community

How do I sign up?

Comments

16 comments

  • Avatar
    mohd ridzuan bin bidi

    I'm not received my SIM card yet

  • Avatar
    TO_BE_DEFINED

    I just ordered a yoodo sim from the yodoo app but I didn't get to choose any phone number because there wasn't such selection?! What do I do now

  • Avatar
    WONG WAN SIEN

    With no word it is mentioned that only Malaysian ID card holders can apply for a line. So I had to register my (Malaysian) wife‘s ID in order to activate the card. I rather go to a brick and mortal store to register for a card properly instead of going through this hassle. 

  • Avatar
    theJeff Community Manager

    Hi Wong, you can activate either with a Malaysian NRIC or with a Passport as well

  • Avatar
    WONG WAN SIEN

    Hi Jeff, I am not Malaysian, hence no Malaysian passport. It is not possible to use any other NRIC or passport other than a Malaysian. You have to mention that on your website.

  • Avatar
    theJeff Community Manager

    Hi Wong, sorry I wasn't clear. It doesn't have to be a Malaysian passport - as long as you have a valid Passport, you can activate your line. Should there be any issues in doing so, please get in touch with our agents (either via Live Chat or submit a ticket) so they can help troubleshoot it. 

  • Avatar
    WONG WAN SIEN

    Hi Jeff, tried it with my German passport many times. Didn’t work. Sure your system recognises foreign passports? Since I have registered my wife’s NRIC, can I still swap to my passport then?

  • Avatar
    theJeff Community Manager

    Hi Wang, by didn't work I'm guessing you mean it didn't auto-populate the details? If that's the case just enter your passport details manually and continue the registration process. It shouldn't be a prob 😃

  • Avatar
    MOHAMMAD AMIR BINABDUL RAHIM

    can i activate my sim other than using the app? cause my phone is still being repaired and my note 2 shows app not compatible when trying to install it in it. thanks

  • Avatar
    LIM ZHI WEI Superuser

    Dont think you can without the app. You can try using another device to activate first or borrow a device from friends or family to activate it first if desperate enough, but remember to log out and dont press the "remember me" button. If you wanna try older phones, make sure they are atleast Android 4.4 KitKat, older versions arent supported.

  • Avatar
    theJeff Community Manager

    Yup, LIM ZHI WEI is correct =)

  • Avatar
    MOHD YAZID BIN MOHD IDRUS Superuser

    It is hard to register the only one way registration as been implemented by yoodo. We know about going digital and it's future, but most users are going for the easiest way. I am guessing yoodo plan to capture all age users won't work well due to these limitations, unless aiming only at the working class then it will be a different story.

  • Avatar
    MOHD YAZID BIN MOHD IDRUS Superuser

    err 2 posts at 1 submission? walaweii 😋

  • Avatar
    theJeff Community Manager

    MOHD YAZID BIN MOHD IDRUS yup you're right. We have a different business model, we're not looking to be the traditional Telco.

    I mean few years ago when Grab came out, most people weren't ready to try.. but after a long while now, even some of our parents are using Grab. 

    As for Yoodo, we understand the initial customers would be from the eCommerce, social media using category - that's totally okay with us. As more people know and feel comfortable knowing they get to be in full control of their Telco plan, we'll see more using our platform. Slowly, but surely as Digital era is already here =)

  • I can't activate my line. right now I use hotlink,and I use old number ,and switch to yoodoo. Already activate,and I didn't get the message from hotlink to switch to yoodoo. I can't use yodoo SIM right now.I tried reactivate,but it says that SIM already activated.You got me bro? Help me gather my shit bruhhh

  • Avatar
    theJeff Community Manager

    MOHAMAD HILMIN BIN MOHAMAD ROZI bruhhhh your shtye got me confused too! Please get in touch with our agents via Live Chat (Help section in App or browser, scroll all the way down till you see the live chat option) so they can check ASAP and reply you without waiting for me reply.. I'm kinda slow on weekends

Please sign in to leave a comment.