Is Yoodo a prepaid or a postpaid service?

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118 comments

  • Avatar
    TO_BE_DEFINED

    i ve ordered a simcard.looks like no progress after 17hours.usually how long wll it takes to ship the sim after an order?tq

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi Guest usually it will take 3-6 days receive to your mail box once you complete your order.
    Yoodo will send a notification to your email & apps if it already send out by delivery partners.
    Or you can contact Yoodo customer care via Live Chat for ask your tracking number.

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    MOHD NUR FAZRIN BIN RADUAN

    Why when I was playing pubg mobile yoodoo ping always high and not stable? please fix it!

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    MOHD NUR FAZRIN BIN RADUAN..what server?. How much ping did you get ?

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  • I have ordered yoodo for my nephew. The question is, can register using his ic but the account was created using my mail

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    WONG YUEN SERN Superuser

    Have you activated the sim?
    If you have not, you could ask him to create his own Yoodo account with his email and activate the sim using his account and IC. The Yoodo sim that arrives is a blank sim. Not tied to any account or user.

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    ADIB BIN AZMIL

    Hye .. im staying @ Apartment Seremban Putra , Jalan Sikamat.. Please Upgrading Celcom Coverage on this Area ASAP.. becouse your coverage Still Full Bar all the time + 4G indicator.. BUT..!!! the speed is really slow.. i have test Each Block of Apartment On this AREA..even asking my neighbour about this..still got the same problem ...i dont think it is cuz by Building.. And i have change MY APN setting by following on the google search and youtube...also.. even i reset my APN .. still doesnt WORK... PLEASE YOODO..!! IF U CAN UPGRADE IN MY AREA.. THE OTHER TELCO WILL BE UPSET.. 95% FOR SURE.. i already Try Mx*,Umo*,Dig* in my neighboor hood.. it suck!!

    if u dont trust me PLEASE CALL ME ASAP .. 01155008623 / 0189180633
    NAME : ADIB AZMIL

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  • Avatar
    ADIB BIN AZMIL

    Hye .. im staying @ Apartment Seremban Putra , Jalan Sikamat.. Please Upgrading Celcom Coverage on this Area ASAP.. becouse your coverage Still Full Bar all the time + 4G indicator.. BUT..!!! the speed is really slow.. i have test Each Block of Apartment On this AREA..even asking my neighbour about this..still got the same problem ...i dont think it is cuz by Building.. And i have change MY APN setting by following on the google search and youtube...also.. even i reset my APN .. still doesnt WORK... PLEASE YOODO..!! IF U CAN UPGRADE IN MY AREA.. THE OTHER TELCO WILL BE UPSET.. 95% FOR SURE.. i already Try Mx*,Umo*,Dig* in my neighboor hood.. it suck!!

    if u dont trust me PLEASE CALL ME ASAP .. 01155008623 / 0189180633
    NAME : ADIB AZMIL

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi ADIB BIN AZMIL, please contact yoodo agents via Live Chat for them escalate to technical team ok.

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  • Avatar
    PAMELA LEE YEK FEN

    Hi, what if I only want to keep that number active but not signing up for any plans. I unclick the auto renew button will my number still remains active. I will buy the plan as and when I wanna use after the 1st purchase.isit possible?

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    PAMELA LEE YEK FEN

    Hi, what if I only want to keep that number active but not signing up for any plans. I unclick the auto renew button will my number still remains active. I will buy the plan as and when I wanna use after the 1st purchase.isit possible?

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi PAMELA LEE YEK FEN, if you choose to turn off the Auto renewal it will give you 60 days grace period and the number will not be terminated before this 60 days period and also your line still can received incoming call/sms. Make sure to be activate it anytime before 60 days End ok.

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  • Avatar
    WONG YUEN SERN Superuser

    As mentioned by Aslam, remember to subscribe to a new plan (cheapest plan is RM3 for 50 sms) before the end of the 60 day grace period. Failure to do so will result in your line being terminated and losing your number.

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    SITI MUNIRAH BINTI MANSOR

    What if my port in failed due to different nric. How do I correct that?

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    WONG YUEN SERN Superuser

    You mean you are not the registered owner of the number?

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  • Avatar
    HATIFI AZIM BIN HAMZAH Superuser

    Kena pastikan maklumat IC adalah sama di telco lama dan Yoodo.
    Nombor IC sama dan ejaan nama adalah sama.

    Sekiranya tidak, sila berhubung dengan telco lama untuk buat pindaan.

    Selain itu, kalau telco lama didaftarkan atas nama orang lain, Yoodo daftar atas nama Saudari Siti Munirah, tak boleh ya.

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  • Avatar
    MOHAMAD AKMAL BIN YUSOP

    What if i want to renew but use the booster my renew plan will expired un two days..

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  • Avatar
    MOHAMAD AKMAL BIN YUSOP

    What if i want to renew but use the booster my renew plan will expired un two days..

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi MOHAMAD AKMAL BIN YUSOP, the booster plan will follow your main plan end date. So plan wisely before purchase any..

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  • Avatar
    HATTA BIN ALIAS

    Hi Yoodo, I Love You!


    Firstly, thanks for open a very new chapter for these non-prepaid & non-postpaid concept. Im really love it. I should change to YooDo 1 year ago. But i didnt dare to do it bcoz i still lack of some info. But thanks to one lady approaching me near GSC 1 utama and telling me bout benefit, patience to answer every single hard question from mine on three week ago.

    Now Im completely hassle-free, mind-free, stress-free within this 21 days since using YooDo. And by today i will get my first  referal bonus since starting doin some marketing to most of my closest friends.

    By the way, how to be a part time YooDo agent/sort of?

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  • Avatar
    KHAIRUNNAJIHAH BINKASPIN

    Hi. Saya lupa nak renew plan. Tau2 sim dah inactivated. Saya dah top up wallet and renew plan, tapi dia kata nak activate sim kena scan belakang barcode belakang sim. Barcode saya dah lama hilang. Macam mana nak activate semula sim. Bila masukkan 18sim number tu dia kata sim dah activated. So how?

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    KHAIRUNNAJIHAH BINKASPIN

    Hi. Saya lupa nak renew plan. Tau2 sim dah inactivated. Saya dah top up wallet and renew plan, tapi dia kata nak activate sim kena scan belakang barcode belakang sim. Barcode saya dah lama hilang. Macam mana nak activate semula sim. Bila masukkan 18sim number tu dia kata sim dah activated. So how?

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi KHAIRUNNAJIHAH BINKASPIN, sila hubungi khidmat pelanggan Yoodo melalui Live Chat untuk bantuan lanjut status akaun cik ya.

     

    Cara untuk Live Chat:

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  • Avatar
    FONG THIEN WUI

    How can i remove one of my credit card in Payment Method? Thank you

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi FONG THIEN WUI, please contact Yoodo agents via Live Chat to removed your card details.

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  • Why switched off internet on first month of renewal? Then ask me to search fo wifi to reactivate my accounts? I used Digi telco before, they bar Internet on second unpaid month, which give me leeway to pay since my salary come after renewal date. You know, it's very hard and tedious to search and use free wifi. Even my community help post is hidden

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    ALEXANDRA A/LERIDIANATHAN

    why the data booster plan prices is diffrent now a days? and how to buy the the lowest price for data?

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    ROSELI BIN ISMAIL

    Can I purchase booster when I’m not subscribe to it?

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  • Avatar
    ROSELI BIN ISMAIL

    Can I purchase booster when I’m not subscribe to it?

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  • Avatar
    WONG YUEN SERN Superuser

    Of course. You can purchase it any time and as many times as you need. But remember that the expiry of the booster follows your main plan. You can't carry forward to the next cycle.

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