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Is Yoodo a prepaid or a postpaid service?

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17 comments

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    MOHAMMAD AMIR BINABDUL RAHIM

    What if my monthly data is finished before the end of the month, can i topup my data or i get charged with a different pay-on-usage charge and if it is so whats the actual charge?

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    theJeff Community Manager

    If your Data/Voice/SMS finishes before the end of the cycle, you could always purchase Boosters. I'm attaching a snapshot below. Infact we're having a promotion right now for Boosters where you can purchase 8Gb for RM 8 only! Hope that helps :)

     

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    NORIZAN BINTI MOHD

    Why is my youtube10g add on shown as "nothing left" after bill auto renewal in the apps? The plan hasn't changed!

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    TO_BE_DEFINED

    So I must pay monthly??

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    theJeff Community Manager

    Yes, you're billing cycle is 30-days. You can set it to Auto-Renew if you want it to renew on it's on without doing the process each month. You can also change your plan at anytime for the next month :)

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    TO_BE_DEFINED

    I want to cancel my order/sim. I've change my mind. Sorry

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    theJeff Community Manager

    Although it's sad, but the best thing about Yoodo, you can change your mind, anytime cause we really believe #youdoitbetter :)

    If you have not register and activate your account, you don't have to do anything to cancel, just leave it as it is and your SIM order will expire. 

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    DEVKUMAR A/L KOKULABALAN

    I have received rm20 in my ewallet upon activating the simcard..how long does it valid for

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    theJeff Community Manager

    Hi DEVKUMAR A/L KOKULABALAN! Welcome onboard :D

    The RM 20 in your Wallet doesn't expire actually BUT, there's always a but right? haha

    But, if you were to purchase Anything (booster or renewal of your plan) that is equivalent or lower than RM 20, system will deduct from your Wallet and not your registered Payment option. IF you purchase/renew anything Above RM 20 then it will use the payment method you've registered.

    Basically saying you don't get to choose whether payment is made via your Wallet or debit/credit > as long as there's enough $$ in your Wallet, system will always choose that first.

    Having said that, go ahead enjoy the RM 10 for 10 GB, technically you can have 20GB free now! =D

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    SHAHROL BIN JAMAH

    How to purchase Wallet?

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    theJeff Community Manager

    Hi SHAHROL BIN JAMAH, currently you can't top up the Yoodo wallet. It's only used to Receive Activation Bonus and/or Referral Bonus. 

    In the future there'll be more usage for the Yoodo Wallet :)

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    SIM TEONG HENG

    If I only subscribe to 50 SMS, can I receive a call and do I get charge for answering the call? Can I make the call? At what rate?

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    SIM TEONG HENG

    I had activated my SIM card but I did not see any RM20 free credit?

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    theJeff Community Manager

    HI SIM TEONG HENG, welcome onboard Yoodo! By activating SIM, I'm guessing you have purchased something and it went through accurately right?

    IF so, then your RM 20 Activation should be in your Wallet (top right hand corner in your App). If you don't see it, then please get in touch with our agents via Live Chat (HELP tab on the app, scroll all the way down till you see the Live Chat option)

    If you only purchased SMS, you can still receive Calls, no charge to that. But you can't make outgoing Calls. You'll need to purchase Booster for Voice to be able to make outgoing calls :)

  • Avatar
    TO_BE_DEFINED

    If I activate the card after found unsuitable cancel need to charge?

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    NORAFIZA BINTI JEFRI

    how to check balance

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    MOHD RAZIF BIN MOHAMAD SOM

    At dashboard

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