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Is Yoodo a prepaid or a postpaid service?

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31 comments

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    MOHAMMAD AMIR BINABDUL RAHIM

    What if my monthly data is finished before the end of the month, can i topup my data or i get charged with a different pay-on-usage charge and if it is so whats the actual charge?

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    theJeff Community Manager

    If your Data/Voice/SMS finishes before the end of the cycle, you could always purchase Boosters. I'm attaching a snapshot below. Infact we're having a promotion right now for Boosters where you can purchase 8Gb for RM 8 only! Hope that helps :)

     

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    NORIZAN BINTI MOHD

    Why is my youtube10g add on shown as "nothing left" after bill auto renewal in the apps? The plan hasn't changed!

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    TO_BE_DEFINED

    So I must pay monthly??

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    theJeff Community Manager

    Yes, you're billing cycle is 30-days. You can set it to Auto-Renew if you want it to renew on it's on without doing the process each month. You can also change your plan at anytime for the next month :)

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    TO_BE_DEFINED

    I want to cancel my order/sim. I've change my mind. Sorry

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    theJeff Community Manager

    Although it's sad, but the best thing about Yoodo, you can change your mind, anytime cause we really believe #youdoitbetter :)

    If you have not register and activate your account, you don't have to do anything to cancel, just leave it as it is and your SIM order will expire. 

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    DEVKUMAR A/L KOKULABALAN

    I have received rm20 in my ewallet upon activating the simcard..how long does it valid for

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    theJeff Community Manager

    Hi DEVKUMAR A/L KOKULABALAN! Welcome onboard :D

    The RM 20 in your Wallet doesn't expire actually BUT, there's always a but right? haha

    But, if you were to purchase Anything (booster or renewal of your plan) that is equivalent or lower than RM 20, system will deduct from your Wallet and not your registered Payment option. IF you purchase/renew anything Above RM 20 then it will use the payment method you've registered.

    Basically saying you don't get to choose whether payment is made via your Wallet or debit/credit > as long as there's enough $$ in your Wallet, system will always choose that first.

    Having said that, go ahead enjoy the RM 10 for 10 GB, technically you can have 20GB free now! =D

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    SHAHROL BIN JAMAH

    How to purchase Wallet?

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    theJeff Community Manager

    Hi SHAHROL BIN JAMAH, currently you can't top up the Yoodo wallet. It's only used to Receive Activation Bonus and/or Referral Bonus. 

    In the future there'll be more usage for the Yoodo Wallet :)

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    SIM TEONG HENG

    If I only subscribe to 50 SMS, can I receive a call and do I get charge for answering the call? Can I make the call? At what rate?

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    SIM TEONG HENG

    I had activated my SIM card but I did not see any RM20 free credit?

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    theJeff Community Manager

    HI SIM TEONG HENG, welcome onboard Yoodo! By activating SIM, I'm guessing you have purchased something and it went through accurately right?

    IF so, then your RM 20 Activation should be in your Wallet (top right hand corner in your App). If you don't see it, then please get in touch with our agents via Live Chat (HELP tab on the app, scroll all the way down till you see the Live Chat option)

    If you only purchased SMS, you can still receive Calls, no charge to that. But you can't make outgoing Calls. You'll need to purchase Booster for Voice to be able to make outgoing calls :)

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    TO_BE_DEFINED

    If I activate the card after found unsuitable cancel need to charge?

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    NORAFIZA BINTI JEFRI

    how to check balance

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    MOHD RAZIF BIN MOHAMAD SOM

    At dashboard

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    MARY ANAK ANNE

    I already activated my Yoodo simcards yeaaah... But i haven't receive free rm20 at my wallet. Is it because i deport from other telco to Yoodo? 😢

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    hi MARY ANAK ANNE 1st off all wanna say congratulation and welcome onboard.

    As a new Yoodo user, you are eligible to get the RM20 bonus for your first activation only (2nd time with same ic are not eligible) either it MNP or new number. if still not receive yet please contact our customer service via livechat for troubleshoot.

     

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    MUHAMMAD RIDZUAN 8IN Z

    How to topup e-wallet

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    FAIZUL BIN MOHD DOM Superuser

    Hi Ridzuan, currently you can't top up the Yoodo wallet. It's only used to Receive Activation Bonus and/or Referral Bonus.

    In the future there'll be more usage for the Yoodo Wallet :)

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    MUHAMMAD RIDZUAN 8IN Z

    How to topup credit other than use a debit/credit card?

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hai MUHAMMAD RIDZUAN 8IN Z, for now there is no Topup credit or topup for e-wallet but you can receive from

    1) Activation bonus: New first time subscribers to Yoodo get RM 20 into their Wallet

    2) Refer2Earn (referral): When you refer someone to Yoodo, you get RM 20 and they get RM 20 as well.

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    FAIZUL BIN MOHD DOM Superuser

    Paypal is the last option. Sign up for free..

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    WONG YUEN SERN

    You can also actively contribute to the community and participate in contests here. The rewards will be credited to your Yoodo wallet. Currently these are the ways to add to your wallet (other than activation bonus & Refer2Earn).

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    AMIRUL SHAH BINKAMARUDDIN

    What if i want a topup other than this method??can use maybank²u??

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    AMIRUL SHAH BINKAMARUDDIN

    What if i want a topup other than this method??can use maybank²u??

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi guest..for now payment method can be done with debit/credit card or Paypal. online banking such as Maybank2u not yet implemented, but in the pipeline to the method. Anyway,wait good news from yoodo ok ☺

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    WONG YUEN SERN

    Or you can use a prepaid card like CIMB Lazada Prepaid Mastercard or BigPay then top up these cards via Maybank2u. Not ideal but it's a workaround until online banking is introduced.

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    ALFA ROMEC

    Hi.. sim sudah di aktifkan, so berapa lama kena tunggu supaya ia boleh d gunakan??

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