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Can I cancel my order?

Comments

37 comments

  • Avatar
    TO_BE_DEFINED

    I don’t what sim sorry

  • Avatar
    theJeff Community Manager

    no worries, you don't have to do anything you don't want to! We'll miss you tho :)

  • Avatar
    TO_BE_DEFINED

    Cancel my order

  • Avatar
    EARIE BIN MADIUS Superuser

    But why? So far, from my experience, yoodo is better than any other Telco. You only had to be patient to wait for your sim but after getting and activated it, you'll know why I said yoodo is better

  • Avatar
    TO_BE_DEFINED

    Please cancel my order.. sorry

  • Avatar
    EARIE BIN MADIUS Superuser

    If you must cancel, just don't activated the sim when you get them. You will not be charged for anything. You may then give the sim card to some else who might be interested. Worry not because it will not bear your details if you haven't activate them.

    But why don't you give yoodo a try first. You can just leave if you feel leaving later on.

  • Avatar
    theJeff Community Manager

    Hi, Yes EARIE BIN MADIUS is right. You don't have to do anything when you receive the SIM, that's as good as cancelling cause once order is made, the sim is shipped out.

    But if you'd still like to officially cancel it, you can do so by getting in touch with our agents via Live Chat (head to Help in the app, and scroll down till the end)

    We sure hope you'd stay tho ;)

  • Avatar
    CHEW WEI AUN

    Finally received my sim card after 2weeks....  

  • Avatar
    TO_BE_DEFINED

    What for the payment? How much it cost?

  • Avatar
    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    The payment depending on your selected plan by yourself. As minimal RM3 for 50 sms.

  • Avatar
    TO_BE_DEFINED

    Cancel my order

  • Avatar
    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    Hi, if you choose not to continue with Yoodo, you can simply give the sim to others. 👍🏻

  • Avatar
    TO_BE_DEFINED

    Cancel my order t.q

  • Avatar
    TO_BE_DEFINED

    Cancel my order tq

  • Avatar
    WONG YUEN SERN

    As informed by @Mohammad Ariffin above, you can give the sim to someone else or keep it for future use. You might change your mind in the future.

  • Avatar
    CHOY THAY

    Can you cancel my order?

  • Avatar
    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    No need. Just pass the sim to your friends. ☺

  • Avatar
    CHOY THAY

    But my address is wrong
    And the SIM is free?

  • Avatar
    CHOY THAY

    But my address is wrong
    And the SIM is free?

  • Avatar
    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    The sim is free, you can order new sim. Also free.

  • Avatar
    EARIE BIN MADIUS Superuser

    SIM is totally FOC. If you address is wrong, just contact Yoodo agent via live chat. It's located in the app community. Just scroll down below. Yoodo agants are available everyday from 9 am - 6 pm.

  • Avatar
    TO_BE_DEFINED

    How much i need pay when my sim delivered

  • Avatar
    WONG YUEN SERN

    The sim is free. You only need to pay for whichever plan you subscribe. Use the sliders to configure your plan.

  • Avatar
    TO_BE_DEFINED

    I want to cancel my order.

  • Avatar
    TO_BE_DEFINED

    I already have a SIM
    Please cancel my order

  • Avatar
    FAIZUL BIN MOHD DOM Superuser

    No problem. Keep it for emergency use such as replacement sim or u can give it to your friends/family & get rm20 referal inside your wallet.

  • Avatar
    NURFAZLINA BINTI ISA

    can i cancel even i have active the sim card? & how can i cancel it?

  • Avatar
    WONG YUEN SERN

    Hi Guest, once you have activated your sim, there's no way to cancel the plans. Just have to wait for it to terminate by itself after 90 days (30 days validity + 60 days grace period).

  • Avatar
    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    To cancel your plan, you need to disable auto renewal. To terminate the plan, you can request via Yoodo app.

  • Avatar
    WONG YUEN SERN

    Oh yes, forgot to mention that to let it terminate by itself after 90 days, you'll have to turn off auto renewal.

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