My data ran out incredibly fast! Why?

Comments

11 comments

  • Avatar
    CHANG CHEN YEE

    Take extra precaution when doing hotspot to devices running Windows 10. Even if connection is set to metered, Windows 10 will keeps on downloads update and upgrade at the background.

    Cure to this insanity ~ only through registry edit for non professional version.

    Good luck with 1709 and the up coming 1803 or 1807, most likely to abuse your data at least 1GB.

  • Avatar
    ZAINORAH BT SANAWI

    I never do hot-spot but my data ran fast... I have been used this yoodo for 3 month ago this is my 1st time all data ran fast... My call for 2000 minities also ran fast... I didn't call for a long time and never do much call... Am so curios now

  • Avatar
    theJeff Community Manager

    Hi ZAINORAH BT SANAWI, best to get in touch with our agents to check on this further.

    On another note, your plan (and boosters) are on a 30 day cycle. Anything not consumed will be lost. If it's call, our agents can check call transactions to clarify.

    As for data, you can also check on your phone usage to see which apps used your data during this period. It's best practise to reset your phone's data usage each time your plan renews so you're able to track on your own which apps consume your data most :)

  • Avatar
    LEE HOAY CHIEN

    Has been on digi, umobile, unifi mobile and now yoodo. All the while i cant even finish my 3gb data quota, so what i do on the very last day of my billing cycle i just pick one or two movies and download (not those hd). When yoodo give free 3gb data i stop using unifi mobile (since it wont exp if i hv activities within 90days). To my supprise the 3gb last only aforthnight, that is really a surprise. This not just only happen to me but my family member.

    And to Cik ZAINORA BIN SANAWI, there is no point to get intouch with your agent as he infact just reploed to us that 'We (the end user) have to check with network". So if any problem arises and user have to check then the agent serve no purpose. Do eliminate them and your company will save on running cost hence no need to cut throat on customer's call or data quota in order to make extra profit!

  • Avatar
    theJeff Community Manager

    hi LEE HOAY CHIEN , thanks for adding your feedback as well.

    Curious to understand further, the agent asked you to check with Network? I've not heard of such before and would like to find out more surely. I did explain above in my comments that the agents if communicated this issue, will help to check on usage (any info they could get from Network team).

    I've also included the suggestion we give to users which enables them to actively monitor their usage too, so they could be in control as well. Hope that clarifies :)

  • Avatar
    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    Double check your phone settings:
    Disable auto update on data
    Disable synchronization service for data
    Background process that eating data
    *Settings may different for all phone.

  • Avatar
    WONG YUEN SERN Superuser

    You can also check your data usage at your phone settings. It will also show the which apps that use your data.

  • Avatar
    LEE HOAY CHIEN

    Hi YS WONG, yes you are right, data usage does show on setting and my data usage shown on phone is 1022mb, but my free 3gb has been totally utilized, funny.
    Hi MOHD ARIFFIN, tks for the tips but thou I normally leave most of the phone setting by default, with other network operators I don't face and never come across of used up my quota in less than half a month. I always keep track of daily usage and only reserve the data when I'm on the road. And when at indoor, 99% of the times will connect to y5 to conserve my quota, and battery too.

  • Avatar
    theJeff Community Manager

    Morning LEE HOAY CHIEN,

    Great that you're monitoring too, as mentioned please do get in touch with our agents so we could also look into your account to see if we could get more insights into this. Thanks

  • Avatar
    MUHAMMAD SYAZANI BIN AZIZ

    why my data to slow

  • Avatar
    WONG YUEN SERN Superuser

    Hi, please Live Chat with Yoodo's agents to check on this. Maybe cell tower congestion or some other factors.

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