How do I pay for my SIM and service?

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143 comments

  • Avatar
    NAMRA AZRA BINTI MOHD TAHIR

    Can i pay internet banking instead of cc or debit?

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    theJeff Community Manager

    Hi @ZUELIZRY BIN ISMAIL you don't need to add money to the Wallet, in-fact the wallet is not fully functional yet.

    Once you have set up your payment details (credit/debit card), you will be charged directly for what you have purchased. And if you set the auto-renewal on, every month your plan will be auto-renewed at the specified day (30 day plans).

    Also, at any point if you purchase a booster, IDD etc, you don't have to set up your payment details once again and it'll be auto-billed just like how it is when you use Netflix/Grab/Uber etc. Hope that helps :)

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    FYSUL AHMED

    I can’t make payment. I tried 3-4 times by several bank card but it comes error

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    FAIZUL BIN MOHD DOM Superuser

    Hi Jauhar, as Zhi Wei said u still need a smartphone to install the Yoodo app & control usage from there. Currently, there is no other option.
    But, on the same time u can put the simcard on other basic phone for call&sms only.

    Hope that help.

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    theJeff Community Manager

    Heya MUHAMMAD SAFWAN BINSAIMIN, pretty soon I hope, it's already been in discussion for a while now (especially Boost since we're on Axiata as well). We'll also be having other payment methods soon, online banking, paypal.

    I can't give an exact date, but personally think it would be here about October :)

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi patricia..sudahkah menghubungi pihak bank untuk maklumkan kepada mereka anda ingin membuat pembayaran debit online kepada telco yoodo ?

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  • call number yang tertera di blkg kad atm masing2 .. minta org bank tu activatekan ecommerce untuk kad debit kita. then tunggu few minutes. boleh guna suda. 

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    FAIZUL BIN MOHD DOM Superuser

    Hi Guest. Yes, u can. Every ATM card from local banks are accepted. Do contact your bank for ecommerce activation by call the number at the back of your card. IF got any matters, go to Yoodo livechat for assistance. They will kindly assist u. 😎😎

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    AHMAD AMMAR BIN ABUBAKAR

    I used prepaid,the sim need to be active in order to complete the porting. Mine was inactive so I reloaded & got SMS confirmation for porting from previous telco a few hours later.

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    ADNAN BINSAJAD HUSSEIN

    Hi Vi Vian. It's just a charge to check if your card is working. The cahrge will be waived and not show up in your bill later.

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    theJeff Community Manager

    Hi HAZMY BIN ZOLKEPLI , ofcourse you can. Wallet is pretty much version 1.0 right now, so IF your Wallet balance is equivalent Or lower than your plan renewal amount, then it will be auto-deducted from Wallet. 

    If the plan renewal is More than your Wallet balance, it'll use your registered payment method instead. Once we introduce our Online Banking (very sooon), you'd be able to also Top Up to the Wallet for easier renewal without :) 

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    theJeff Community Manager

    ahh cool! Thanks for the update AHMAD AMMAR BIN ABUBAKAR =)

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    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    Sila pastikan akaun bank anda cukup baki.

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    Julia Yoodo Staff

    Hi Guest, is there still no confirmation received? :/ Please get in touch with our agents via Live Chat and provide them the details to check the transaction that has been made :D 

     

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    MUHAMMAO IOZAT BIN KI8HAM

    Hi , payment will be made straight after we activate the sim or we will use the service for 1 month first then only we will make the payment?

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    A Q ZULKARNAIN BINMOHD AROS, no you cant using celcom topup voucer, Yoodo just can only pay with debit/credit card or paypal method.

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    TO_BE_DEFINED

    Haii, saya ade problem masa nk scan muka untuk verification. Dah buat bnyk kli pn x blh

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    FAIZUL BIN MOHD DOM Superuser

    Heya, There is no topup for Yoodo. Evrything digital. U can pay thru debit/Credit card or paypal only.

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    MOHD YAZID BIN MOHD IDRUS Superuser

    ya.... kad atm kita yg ada debit tu boleh aja guna, tapi perlu contact bank dulu untuk aktifkan e-commerce.

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    LIM ZHI WEI

    Try contacting live chat.

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    FAIZUL BIN MOHD DOM Superuser

    Sorry to said..Tiada option lain setakat ini. Try guna kad debit Abg kakak @ apply new ATM card..😂

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    SITI AISHAH BINTICHE ME

    Yoodo Buat la payment through online banking kan senang.complicated la guna paypal atau debit and credit tu.

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    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    Boleh guna kad topup cimb lazada Mastercard.

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    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    For more details, please contact live chat agent.

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    CHAN KAM LENG

    Hi Jauhari! Maybe you can try to get in touch with their live chat agent via their website, I'm sure they'll be able to help :)

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    AHMAD AMMAR BIN ABUBAKAR

    Already got in touch with 1 of your Live Chat agents,problem solved. Thanks for the feedback.

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    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    @Patricia sila ceritakan masalah anda dengan lebih lanjut.

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    theJeff Community Manager

    Hi @MUHAMMAO IOZAT BIN KI8HAM , payment will be made when you customize and select your plan - Not end of the month. We're not a pay-per-use model. This way, you will not be charged a single cent more what anything you didn't purchase and don't have to worry about any kind of bill-shock at the end of the month. 

    Do let me know if you need any other info. Thanks! 😎

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hai SITI AISHAH BINTICHE ME..untuk makluman Yoodo akan kearah itu dan memperkenalkan kaedah bayaran online banking tidak lama lagi. Masanya bila itu tidak pasti lagi, nantikan berita baik dan sentiasa mengikuti perkembangan Yoodo dari masa ke semasa ok. Terima kasih

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    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    To be clear, Yoodo is under Celcom, but Yoodo is standing alone. Only use Celcom tower. Operated individually.

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