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How do I pay for my SIM and service?

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35 comments

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    TO_BE_DEFINED

    Idd

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    Akmal Hakim Bin Sham

    Does my account name should be the same as my credit card name?

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    theJeff Community Manager

    Hi Akmal, it doesn't have to be the same actually. You can pay for your other accounts where needed, just go through the necessary security features to complete the transactions (OTP) 

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    ZUELIZRY BIN ISMAIL

    Do i need to add money to my wallet to pay the bill..or it will automatically deduct at the end of bill cycle?

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    MUHAMMAO IOZAT BIN KI8HAM

    Hi , payment will be made straight after we activate the sim or we will use the service for 1 month first then only we will make the payment?

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    theJeff Community Manager

    Hi @ZUELIZRY BIN ISMAIL you don't need to add money to the Wallet, in-fact the wallet is not fully functional yet.

    Once you have set up your payment details (credit/debit card), you will be charged directly for what you have purchased. And if you set the auto-renewal on, every month your plan will be auto-renewed at the specified day (30 day plans).

    Also, at any point if you purchase a booster, IDD etc, you don't have to set up your payment details once again and it'll be auto-billed just like how it is when you use Netflix/Grab/Uber etc. Hope that helps :)

  • Avatar
    theJeff Community Manager

    Hi @MUHAMMAO IOZAT BIN KI8HAM , payment will be made when you customize and select your plan - Not end of the month. We're not a pay-per-use model. This way, you will not be charged a single cent more what anything you didn't purchase and don't have to worry about any kind of bill-shock at the end of the month. 

    Do let me know if you need any other info. Thanks! 😎

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    MUHAMAD FITRI IBNIBIN AHMAD SAINI

    i try to buy the rm8 8gb but there is error.how to know what is the error?

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    PRASANNA PARTHASARATHY

    What does the error say? Did you try again.

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    theJeff Community Manager

    Hi MUHAMAD FITRI IBNIBIN AHMAD SAINI , did you manage to purchase the 8Gb booster? Are you still having the error? If so, would help to describe what exactly happened or what did the error say.

    Do get in touch with our agents, via Live Chat so we could help troubleshoot and solve this asap for you. Thanks :)

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    MUHAMAD FITRI IBNIBIN AHMAD SAINI

    hi jeff.yes, i manage to bought it. i change my debit card. its a card setting issue. thanks.

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    theJeff Community Manager

    That's great to hear! Welcome onboard Yoodo! :D

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    CHONG WAI LOON

    Can not Make payment ????
    Error

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    FYSUL AHMED

    I can’t make payment. I tried 3-4 times by several bank card but it comes error

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    ADNAN BINSAJAD HUSSEIN

    The app is currently experiencing some issues

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    theJeff Community Manager

    Hi FYSUL AHMED have you manage to make payment? Do get in touch with our agents via Live Chat so they can help troubleshoot or advice you on how to go about soonest possible ya? Thanks :)

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    TAN VI VIAN

    Just added my card for payment and I got charged RM1. I wasn't aware of this. Is it refundable? Or is it a bank service charge thingy? Help!

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    ADNAN BINSAJAD HUSSEIN

    Hi Vi Vian. It's just a charge to check if your card is working. The cahrge will be waived and not show up in your bill later.

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    NAMRA AZRA BINTI MOHD TAHIR

    Can i pay internet banking instead of cc or debit?

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    LIM ZHI WEI Superuser

    Vi Vian, dat u? Or are you just someone else with the same name.

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    theJeff Community Manager

    Did you just meet your long lost classmate or something LIM ZHI WEI? Pretty wow if you did! 

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    LIM ZHI WEI Superuser

    Apparently it's someone with the same name. Even more WOW. Such coincidence, many similarity, Wow

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    TO_BE_DEFINED

    I already book a card but i never get it yet

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    theJeff Community Manager

    That is quite wow LIM ZHI WEI! What if .. you also become friends with this new person with the same name.. doublewow! :D

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    theJeff Community Manager

    Hi Guest, you mean you ordered a SIM but haven't received it? If that's the case - please do get in touch with our agents via Live Chat so they can check with our delivery partners for you. Thanks

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    TO_BE_DEFINED

    I can't activate my sim card

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    LIM ZHI WEI Superuser

    Try contacting live chat.

  • The simcard that I've ordered, does it already have a number?or I can choose a number when activating the sim?

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    LIM ZHI WEI Superuser

    You can choose when activating the simcard.

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    AHMAD AMMAR BIN ABUBAKAR

    Tried to activate the sim & retaining my current number, but nothing happened after the registrations & plan customisation.
    What do I do next?
    How should I know if I've changed telco?

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