What is Auto-renew?

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50 comments

  • Avatar
    theJeff Yoodo Staff

    Hi Fred

    You can't download but for every paid transaction you'll get an invoice immediately to your registered email. You could use that for documentation and tracking. Thanks

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    MOHAM AD NUR AZIZIH BIN ABDULRAIS Superuser

    Hai MOHAMAD ZULFAHMIEBIN ROSMAN, if you want to port in your main line to Yoodo you have to order a new SIM. Cannot use the sim that already activated twice. Dont wait so long la bruh! just switch it now. Order your SIM now. 👍🏻👍🏻👍🏻

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  • Avatar
    MOHAM AD NUR AZIZIH BIN ABDULRAIS Superuser

    Hai MOHAMAD ZULFAHMIEBIN ROSMAN, if you want to port in your main line to Yoodo you have to order a new SIM. Cannot use the sim that already activated twice. Dont wait so long la bruh! just switch it now. Order your SIM now. 👍🏻👍🏻👍🏻

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  • Avatar
    theJeff Yoodo Staff

    Heya, you can request for 4 numbers but you can't save or hold on to any numbers. These are pretty much first come first serve basis just like when purchasing movie tickets online.

    If another customer picked the same number (highly unlikely but happens) and activate it, it will belong to them.

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  • my plan auto renew is on 21st. if i want to change auto renew on every 30th, do i need to change/renew my plan on 1st?

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    theJeff Yoodo Staff

    hi MOHAMAD HAFIZUDDIN BIN MOHD AZMI, you can get in touch with our agents via Live Chat (head to 'HELP' tab and scroll all the way down till you see the Live Chat option) :)

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    LEONG TENG FAI

    Hi, is there a place i can download a statement for documentation of my subscription expenses/payment? For claim purposes.

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    DINESH KUMAR A/LAWALI

    thank you..all set now. 🙏

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  • Avatar
    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi MU AZ BIN AZMI

    Yes, depend on you sir..either you want to switch Off/On Auto Renewal toggle or you can also Renew Anytime you want.

    See here about Renew Anytime: https://support.yoodo.com.my/hc/en-us/sections/900000066323-Renew-Anytime

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    NG SEA CHOOI Superuser

    Hi. I normally off auto renew. Mana tahu pplan lebih baik dipertengahkan oleh yoodo. Nanti terlupa pula..

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  • Avatar
    DINESH KUMAR A/LAWALI

    What is portability?

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    S.ANANTHAN A/L SATHIAMOORTHY

    yes.. the email notifications can be used for claim purposes.. for summary of trans etc... you can also see at the yodoo apps' timeline tab ..hope this satisfying ..

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    TO_BE_DEFINED

    I have requested for a number preferences but unable to get my number. Pls help !!

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    DINESH KUMAR A/LAWALI

    How does it take to activate my new sim?

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    AZWIN ANDY BIN ABD MALIK

    Yeah from my experience it is refundable. They only need to check if the card is working I guess. It's like Uber, they do the same. It doesn't even show up on my cc bill.

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    WONG YUEN SERN

    You can check your data/voice/sms/addons balance at the Dashboard in the Yoodo app.

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    MOHD YAZID BIN MOHD IDRUS

    MUHAMMAD SYAMSUL NIZAMBIN ABDULLAH saya disable auto renew sbb tiap2 bulan penggunaan saya berbeza.

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  • Avatar
    theJeff Yoodo Staff

    Hi Lim, currently we only accept Visa/Mastercard. We might be enabling Paypal soon, that would be another way you could use Amex but at the moment you can't. 

    As for termination, after your plan ends (30 day active period) you have another 60 days active period to renew, after which your line will be terminated. 

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  • Avatar
    LIM KENG TEEK

    What is the charges of RM1.00 when we register our credit card / debit card? Is it refundable?

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  • auto renew plan itself is not flexible at all.. i prefer any time can buy new plan if data used 100%.. or can change before data use near 100% quota.. make 2 options to able renew monthly and any time.. if someone buy wrong or choose wrong plan.. they have to use it all.. no need to refund

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