What is Auto-renew?

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50 comments

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    S.ANANTHAN A/L SATHIAMOORTHY

    Seeking clarification... With auto renew enabled.. If you have balance in ur wallet let's say rm20... So.. the system deducts from the wallet first with sufficient fund or right away charge it to our card? Tq

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi guest, sorry dont have that method at this moment...but can topup credit with online banking via Yoodo wallet at the apps.

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  • mmg boleh disable.. tpi tu bukan topic sye.. ap yg sye cuba ktekn ialah.. setiap masa boleh renew plan tanpa tggu auto renew.. cth plan 30gb data habis awal 17hari dari tarikh auto renew.. tak nak beli booster.. ad option utk beli plan baru pada hari yg sama data tu telah hbis digunakn.. x perlu susah tggu auto renew

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    LIM KENG TEEK

    Do you accept American Express?
    If I opt not to auto renew. The number will stay will me for how long before its terminated?

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    theJeff Yoodo Staff

    S.ANANTHAN A/LSATHIAMOORTHY heya!

    Currently the Wallet is pretty much 1.0 ; the system will deduct First from Wallet (IF wallet has the exact or more of the amount needed) - this applies to both auto-renewals or purchase of Boosters, Add-ons or RLH.

    In the future, hopefully by 2.0 or 3.0, customers have the options of Reloading into the Wallet and the option of paying via Wallet or their chosen payment options.

    Talking about that, we'll be having Paypal soon, and definitely online banking at some point not too long :)

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    theJeff Yoodo Staff

    Hi MUHAMMAD SYAMSUL NIZAMBIN ABDULLAH, you don't have to auto-renew actually, there is option to disable. 

    Your main point is that you can 'restart' your plan anytime right? The only reason you'd want to do that is if the base plan is cheaper than adding on 'boosters' and I totally understand that, but that's also why Yoodo isn't unlike the other Telco plans. You Can add-on data/voice etc at anytime and it isn't more expensive than base plans. And all our Boosters lasts till end of plan so you're not restricted to finish up.

    Unless if you have a different reason to why not wanting to buy Boosters (right now we even have RM10 for 10GB booster which is epic!) but start base plan, please do let me know? Maybe it's something we haven't consider yet :)

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    theJeff Yoodo Staff

    Hi Lim, Yes, it's just for verification to ensure the card is active and Prasanna is right. It's the same authorization procedure for all major online transactions when you first register - it has already been refunded to your card :)

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    MOHAM AD NUR AZIZIH BIN ABDULRAIS Superuser

    Hi DINESH KUMAR A/LAWALI ,

    MNP will take 1 - 3 working days.

    If select new number, it will activate immediately after activation process complete.

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi Guest, it will count from the 1st day of your line active and your plan will be renewed on the 30th day and is specific to the time of purchase. Example: You purchased at 10:03am on Day 1, the renewal will then happen on Day 30 at 10:03am.

    So, 21st August (day 1) to 21st September (day 30).

    Hope i answered you question :)

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    NG SEA CHOOI Superuser

    Hi MUHAMMAD AKMAL ARIF BIN ABDUL MALEK . remember to off auto renew before 21 the next month. one method is the to activate the plan again on 30th .. but u will have 9 days unable to use .

    2nd method is to just buy a new plan on the 30th july. then u can change the plan date.

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    theJeff Yoodo Staff

    Heya, you can request for 4 numbers but you can't save or hold on to any numbers. These are pretty much first come first serve basis just like when purchasing movie tickets online.

    If another customer picked the same number (highly unlikely but happens) and activate it, it will belong to them.

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    MOHAMAD HAFIZUDDIN BIN MOHD AZMI

    How to remove credit card detail?

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    DINESH KUMAR A/LAWALI

    How long does it take to activate my new sim?

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  • Avatar
    DINESH KUMAR A/LAWALI

    How long does it take to activate my new sim?

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    MUHAMMAD SYAHIR BIN ZAIDI

    Thanks👍🏻

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  • Avatar
    TAM KOK YEN

    Add-on

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  • Avatar
    DINESH KUMAR A/LAWALI

    How long does it take to activate my new sim?

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    CHEW WEE LEONG

    Can I pay bill by boost Ewallet?

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    DINESH KUMAR A/LAWALI

    How long does it take to activate my new sim?

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    MU AZ BIN AZMI

    Hai! Can I change the date of my auto-renewal?

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  • Avatar
    KHOO POH KHIM

    I have tried at least 20 times today to disable auto renew for my plan which expires tomorrow morning.

    The app failed every single time. Instead, I am logged out of my account and this message appears: "Error - Unable to connect to the server. Please try again later."

    This does not happen if I click on the option to change plans.

    Why is this happening? It gives the impression that Yoodo DOES NOT allow the disabling of auto-renewal and the app is configured to fail everytime a user tries to do that. 

    The question is...are Yoodo users are only allowed to auto-renew or change to a new plan? 

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    DINESH KUMAR A/LAWALI

    How long does it take to activate my new sim?

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  • Avatar
    DINESH KUMAR A/LAWALI

    How long does it take to activate my new sim?

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  • Avatar
    MOHD NAZR ULBIN MOHD SAIZAM

    How do i check my internet data status. Call status?

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  • Avatar
    KHOO POH KHIM

    I have tried at least 20 times today to disable auto renew for my plan which expires tomorrow morning.

    The app failed every single time. Instead, I am logged out of my account and this message appears: "Error - Unable to connect to the server. Please try again later."

    This does not happen if I click on the option to change plans.

    Why is this happening? It gives the impression that Yoodo DOES NOT allow the disabling of auto-renewal and the app is configured to fail everytime a user tries to do that. 

    The question is...are Yoodo users are only allowed to auto-renew or change to a new plan? 

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    NOOR NAZIL BINTI ABDULLAH

    i have already got the sim card (21st aug), but didnt activate yet. If i activate today, the plan will renew by 21st sept or 1st sept? 

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    DINESH KUMAR A/LAWALI

    How long does it take to activate my new sim?

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    MUHAMMAD SYAHIR BIN ZAIDI

    Thanks👍🏻

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi DINESH KUMAR A/LAWALI.

    Mobile Number Portability (MNP) is the ability for users to switch to a new mobile service provider, while retaining their existing mobile number.

    You can refer here how to switch to Yoodo:
    https://www.yoodo.com.my/switch/

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    MOHAMAD ZULFAHMIEBIN ROSMAN

    i have yoodo sim registered on new number. if someday i switch my main line to yoodo can u just let me use the sim i have instead send a new one. or have to use new sim instead?

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