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What is Auto-renew?

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8 comments

  • Avatar
    LIM KENG TEEK

    Do you accept American Express?
    If I opt not to auto renew. The number will stay will me for how long before its terminated?

  • Avatar
    theJeff Community Manager

    Hi Lim, currently we only accept Visa/Mastercard. We might be enabling Paypal soon, that would be another way you could use Amex but at the moment you can't. 

    As for termination, after your plan ends (30 day active period) you have another 60 days active period to renew, after which your line will be terminated. 

  • Avatar
    LIM KENG TEEK

    What is the charges of RM1.00 when we register our credit card / debit card? Is it refundable?

  • Avatar
    PRASANNA PARTHASARATHY

    Yeah from my experience it is refundable. They only need to check if the card is working I guess. It's like Uber, they do the same. It doesn't even show up on my cc bill.

  • Avatar
    theJeff Community Manager

    Hi Lim, Yes, it's just for verification to ensure the card is active and Prasanna is right. It's the same authorization procedure for all major online transactions when you first register - it has already been refunded to your card :)

  • Avatar
    TO_BE_DEFINED

    I have requested for a number preferences but unable to get my number. Pls help !!

  • Avatar
    theJeff Community Manager

    Heya, you can request for 4 numbers but you can't save or hold on to any numbers. These are pretty much first come first serve basis just like when purchasing movie tickets online.

    If another customer picked the same number (highly unlikely but happens) and activate it, it will belong to them.

  • Avatar
    theJeff Community Manager

    Heya, you can request for 4 numbers but you can't save or hold on to any numbers. These are pretty much first come first serve basis just like when purchasing movie tickets online.

    If another customer picked the same number (highly unlikely but happens) and activate it, it will belong to them.

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