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What is Auto-renew?

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19 comments

  • Avatar
    LIM KENG TEEK

    Do you accept American Express?
    If I opt not to auto renew. The number will stay will me for how long before its terminated?

  • Avatar
    theJeff Community Manager

    Hi Lim, currently we only accept Visa/Mastercard. We might be enabling Paypal soon, that would be another way you could use Amex but at the moment you can't. 

    As for termination, after your plan ends (30 day active period) you have another 60 days active period to renew, after which your line will be terminated. 

  • Avatar
    LIM KENG TEEK

    What is the charges of RM1.00 when we register our credit card / debit card? Is it refundable?

  • Avatar
    PRASANNA PARTHASARATHY

    Yeah from my experience it is refundable. They only need to check if the card is working I guess. It's like Uber, they do the same. It doesn't even show up on my cc bill.

  • Avatar
    theJeff Community Manager

    Hi Lim, Yes, it's just for verification to ensure the card is active and Prasanna is right. It's the same authorization procedure for all major online transactions when you first register - it has already been refunded to your card :)

  • Avatar
    TO_BE_DEFINED

    I have requested for a number preferences but unable to get my number. Pls help !!

  • Avatar
    theJeff Community Manager

    Heya, you can request for 4 numbers but you can't save or hold on to any numbers. These are pretty much first come first serve basis just like when purchasing movie tickets online.

    If another customer picked the same number (highly unlikely but happens) and activate it, it will belong to them.

  • Avatar
    theJeff Community Manager

    Heya, you can request for 4 numbers but you can't save or hold on to any numbers. These are pretty much first come first serve basis just like when purchasing movie tickets online.

    If another customer picked the same number (highly unlikely but happens) and activate it, it will belong to them.

  • auto renew plan itself is not flexible at all.. i prefer any time can buy new plan if data used 100%.. or can change before data use near 100% quota.. make 2 options to able renew monthly and any time.. if someone buy wrong or choose wrong plan.. they have to use it all.. no need to refund

  • Avatar
    MOHD YAZID BIN MOHD IDRUS Superuser

    MUHAMMAD SYAMSUL NIZAMBIN ABDULLAH saya disable auto renew sbb tiap2 bulan penggunaan saya berbeza.

  • mmg boleh disable.. tpi tu bukan topic sye.. ap yg sye cuba ktekn ialah.. setiap masa boleh renew plan tanpa tggu auto renew.. cth plan 30gb data habis awal 17hari dari tarikh auto renew.. tak nak beli booster.. ad option utk beli plan baru pada hari yg sama data tu telah hbis digunakn.. x perlu susah tggu auto renew

  • Avatar
    theJeff Community Manager

    Hi MUHAMMAD SYAMSUL NIZAMBIN ABDULLAH, you don't have to auto-renew actually, there is option to disable. 

    Your main point is that you can 'restart' your plan anytime right? The only reason you'd want to do that is if the base plan is cheaper than adding on 'boosters' and I totally understand that, but that's also why Yoodo isn't unlike the other Telco plans. You Can add-on data/voice etc at anytime and it isn't more expensive than base plans. And all our Boosters lasts till end of plan so you're not restricted to finish up.

    Unless if you have a different reason to why not wanting to buy Boosters (right now we even have RM10 for 10GB booster which is epic!) but start base plan, please do let me know? Maybe it's something we haven't consider yet :)

  • Avatar
    S.ANANTHAN A/L SATHIAMOORTHY

    Seeking clarification... With auto renew enabled.. If you have balance in ur wallet let's say rm20... So.. the system deducts from the wallet first with sufficient fund or right away charge it to our card? Tq

  • Avatar
    theJeff Community Manager

    S.ANANTHAN A/LSATHIAMOORTHY heya!

    Currently the Wallet is pretty much 1.0 ; the system will deduct First from Wallet (IF wallet has the exact or more of the amount needed) - this applies to both auto-renewals or purchase of Boosters, Add-ons or RLH.

    In the future, hopefully by 2.0 or 3.0, customers have the options of Reloading into the Wallet and the option of paying via Wallet or their chosen payment options.

    Talking about that, we'll be having Paypal soon, and definitely online banking at some point not too long :)

  • Avatar
    MOHAMAD HAFIZUDDIN BIN MOHD AZMI

    How to remove credit card detail?

  • Avatar
    theJeff Community Manager

    hi MOHAMAD HAFIZUDDIN BIN MOHD AZMI, you can get in touch with our agents via Live Chat (head to 'HELP' tab and scroll all the way down till you see the Live Chat option) :)

  • Avatar
    LEONG TENG FAI

    Hi, is there a place i can download a statement for documentation of my subscription expenses/payment? For claim purposes.

  • Avatar
    theJeff Community Manager

    Hi Fred

    You can't download but for every paid transaction you'll get an invoice immediately to your registered email. You could use that for documentation and tracking. Thanks

  • Avatar
    S.ANANTHAN A/L SATHIAMOORTHY

    yes.. the email notifications can be used for claim purposes.. for summary of trans etc... you can also see at the yodoo apps' timeline tab ..hope this satisfying ..

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