How do I complain to you guys?

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59 comments

  • Avatar
    GILDRON DAVID

    "Your payment was unsuccessful"..why is this keep popping out..i can't renew my plan..nothing wrong with my credit card

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    theJeff Community Manager

    Hi GILDRON DAVID, probably need more details before being able to give you an answer for this. Best is to get in touch with our agents via Live Chat, they can straight away check and advice accordingly.

    Head to HELP tab and scroll all the way down for Live Chat option. All the best :)

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    GOO KOON FONG

    Why suddenly your server down?

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    FIHIR BIN DARUS

    Can not call out

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    FAIZUL BIN MOHD DOM Superuser

    Hi Fihir, have u problem resolved? IF still persist, kindly Head to HELP tab and scroll all the way down for Live Chat option. All the best :)

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    YUAN MING

    Hi, i need to tell you,i originally use hotlink, while i using data network to play games, its shows 4G and is very stable, and it does not lag.But when i use yoodo network play games, the network still shows 4G, but it is not stable, and i will always stuck in my games.I just want to know what is the problem? Could you please fix it hurry? I am not criticizing yoodo, but just tell you the problem. Hope to fix faster, so i can play my online games very smooth.This is the thing that always perplex me when i playing games.

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi Yuan ming, maybe u can raise a ticket (help tab > submit a ticket) for more help from yoodo network team to check the troubleshoot

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    AKMAL BIN IBRAHIM

    Hi... Kenapa kene bayar.... Haritu cakap tak payah bayar.....saya tak mampu nak bayar.... Kalau macam tu tak apa lah...terima kasih yoodo

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    theJeff Community Manager

    Hi Yoodo Guest, siapa cakap tak payah bayar ye? :/

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    You Wei Hwang

    data connection around KLCC is fuking slow till un-usable most of the time

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    NORMANS ANAK LEWIS

    Saya di Serdang data connection okay :)

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    theJeff Community Manager

    Hi H!, is it still the same? Are you indoors? If possible do test it out in and outdoors, to see if it's an intermittent issue or consistent for you. If it is consistent, then please do get in touch with our agents via Live Chat. 

    As of Network side, don't see any issues reported at that location yet but do get in touch with us. Thanks

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    EARIE BIN MADIUS Superuser

    AKMAL BIN IBRAHIM bab mana Yoodo yg kena bayar ye? Simpack free 100% cuma plan kena bayarlah... sama mcm telco lain. Takkan free he he nanti Yoodo tak dapatlah nak bayar gaji theJeff he he

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  • Please turn on my plan back

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  • Please turn on my plan back

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  • Please turn on my plan back

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    SHAHRIL BIN ONN

    Why does it say server down? How do i purchase an addon?

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi everyone..the server is ok now..sorry for the inconvenience

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    MOHAMAD HAIRY BINROSLAN

    Very bad service as the first suspended my line due to failed recognition. Requested me to send a selfie image to verify. Then after i sent, my line has been activated. After a week, today my line get suspended again with the same reason. Hello, im not that free to making all these shits. Wasting my time and im so regret to having yoodo.

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    theJeff Community Manager

    Hi MOHAMAD HAIRY BINROSLAN, thanks for posting here.

    Your account was suspended due to suspicion of fraudulent activity. We never received a new selfie from you to-date and neither is your account active. A male account with female photo usually will be flagged as such. Also we've traced it to a few other similar activations too. 

    You're welcomed to get in touch with our agents via Live Chat to rectify this soonest possible as we'll also be submitting this info to the authorities to prevent future cases of such to protect all our user accounts. Hope that explains. Thanks :)

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    SARIMA BINTI BAHRUM

    @Mohamad Hairy...alamak tuan, sendiri punya salah kenapa salahkan Yoodo,?, dimana² pun ada undang² dan peraturan tuan...kau ingat Yoodo ni syarikat cincai ke tak profesional ?...lainkali kalau daftar akaun buat elok2 jangan salahgunakan identiti orang lain, awak nak kena tangkap polis tak? Hohoho

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    MOHAMAD HAIRY BINROSLAN

    @Sarima Binti Bahrum

    Eh cik. Kalau you x tau apa yang berlaku jgn nak sibuk tau? You represent by yoodo ke? Senang cakap sini, fikir dulu sebelum you sibuk dgn masalah orang tau.

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    SARIMA BINTI BAHRUM

    Weiii ini komuniti, semua orang nampak, ada otak tak ??...lainkali jaga bahasa, jangan guna ayat kotor guna S*** la apa la, mak ayah awak ada ajar beradab tak ??..dah tau salah nak cover apa lagi oii?..dah terang2 community manager jelaskan kesalahan awK, nak cover apa lagi ??... malu apa Bosku ? Hahaha

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    MOHAMAD AKASHAH BIN RENNIE

    Assalamualaikum dan slmt sejahtera .. kenapa ya saya punya sim yoodo .. msih tidak boleh digunakan lgi? Sudah masuk 15 hri . Da tukar APN . Tpi data masih tidak boleh digunakan. Tggal lgi 15 hri langganan saya. Harap boleh bantu. Terima kasih.

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    theJeff Community Manager

    Hi MOHAMAD AKASHAH BIN RENNIE, please do get in touch with our agents via Live Chat ya. Scroll down until you see the Live Chat option, diorang boleh tolong check if everything is okay with your account. Thanks :)

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    theJeff Community Manager

    MOHAMAD HAIRY BINROSLAN I've removed your comment. This is a family-friendly space, please respect each other when commenting as the community serves to help each other only to help.

    As for your issue, I've already replied above. If this is a genuine case, please get in touch with our agents asap to clarify as we've already initiated our fraud investigations. Thank you

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    AIDIFADRA BIN MAD NABIR

    Tonight I lose 60 point in classic mode PUBG 4g 4 bar in game ping 50+ when fly sudden gone 500-800? Come on I choose yoodo for a gaming past 2 day everything smooth but today so lag

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Please lodge report to customer care via Live Chat..

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    MOHAMED IZZUDDIN BINMOHD RADI

    Line 4g tak stabil area Rawang Selangor.
    Pls fix

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi MOHAMED IZZUDDIN BINMOHD RADI, hubungi khidmat pelanggan Yoodo melalui Bucara Langsung/Live Chat untuk membuat aduan masalah liputan dengan segera.

     

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