How do I chat with someone from Yoodo?

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199 comments

  • Avatar
    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    Also check your payment. Already deduct your money or not.

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    NIMALAAN A/LKRISHNASAMY

    Never screenshot bro... when i click 'return to app' the previous page gone... payment is not deducted yet too

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    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    I think there are an error at activating. Please try again. This time, get the screenshot if you can.

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    NIMALAAN A/LKRISHNASAMY

    Never screenshot bro... when i click 'return to app' the previous page gone... payment is not deducted yet too

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    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    Try to activate again.

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    NIMALAAN A/LKRISHNASAMY

    Scared there will be double activation or deduction bro... should I wait or how

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    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    Yoodo will charge you immediately when you successful activate the sim.
    In your case, your money didn't been deducted yet. It's mean you activation failed.
    You can try to activate again.
    If, the system do deduct your money twice, Yoodo will refund them back.

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    theJeff Community Manager

    Yup, MOHAMMAD ARIFFIN BIN ABDUL RAHMAN  is correct on this. Try again, it should work.

    Also, you might not get the RM 20 activation free (first time) automatically since your payment didn't go through. If that's the case, just let our Live Chat agents know and they'll credit it to you asap. Thanks :)

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    NIMALAAN A/LKRISHNASAMY

    Thank you so much MOHAMMAD ARIFFIN BIN ABDUL RAHMAN and thejeff... My acc is already activated and got the RM20 too...

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    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    Nice bro. Welcome to the club 🤗

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    theJeff Community Manager

    NIMALAAN A/LKRISHNASAMY awesome! Welcome onboard :D

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    NUR HAZWANI BINTIISMAVVI

    Once i buy plan few gb after that i want buy 20 gb rm20 i cant buy it

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    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    Please make sure your wallet/bank card has enough amount.
    If you need additional information, do contact live chat agent.

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    WONG YUEN SERN Superuser

    Also, the RM20 for 20GB is in the Booster page. Dashboard then go to Buy more.

    But if still cannot, best to Live Chat with the agents to troubleshoot further.

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    MUHAMMAO ABU DZAR BINABU HA8AN

    Hi nak tanya. Saya dah daftar sim ni. Tapi mcm tak berfungsi je, kawan cakap number tu tk boleh tukar semua. so kalau saya nk tukar number lain balik boleh ke??

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    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    Utk guna nombor lain boleh activate new sim.

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    WONG YUEN SERN Superuser

    Boleh Live Chat dgn ejen Yoodo utk check betul2 sim problem atau tak.

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    MUHAMMAD RAMIZI BIN RALIM

    I cant buy add on data or anything as it shown error occurred. My number is already done port in but still show need to activate eventhough number already active wth free rm20.

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    WONG YUEN SERN Superuser

    Do you mean the Youtube addon, Facebook addon, etc? Those addons can only be purchased when subscribing to a main data plan. Currently the addons are not available as Booster options.
    If you can't buy Boosters, maybe you should Live Chat with Yoodo's agents to find out what went wrong.

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    PHAN KEE WENG

    Hi. Y my network always pass word, can't online if always like that I will cancel this line so suck

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    JAFRUL FIRDAUS BIN JINAN TAIB

    Don't really understand your q.
    How is it your network need password always?
    Please elaborate.

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    MUHAMMAD SAFIUDDIN BIN SUHAIMI

    Why i can active my sim card, when i try active my sim card, i will get a message like this from my old sim card, " your port in request was rejected by your current service provider".

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi Muhammad Safiuddin. it's not rejected by Yoodo..you need to ask your current telco customer service why their reject?, maybe its about bill or id not match or else..

    https://support.yoodo.com.my/hc/en-us/articles/360001468774-Why-did-my-port-in-fail-

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    WONG YUEN SERN Superuser

    Pls call your current telco to ask why was it rejected or you can walk in to their store to ask as well.

    Few reasons could be mismatch of name and IC number between the info that Yoodo has and in the database of the current telco, outstanding bills, supplementary lines tied to the main line, didn't reply Y or Yes to the port out request sms within the specified time frame.

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    EARIE BIN MADIUS Superuser

    As per what DENJAYNAVEER ASLAM BIN TANJUI and WONG YUEN SERN have mentioned, you may need to get in touch with your current telco provider by going to their centre or simply by calling.

    FYI, some telco sometimes gives you a lot of trouble when you want to port out as they don't want to lose users. May I suggest you complain to MCMC if your case prolong. Port out should take the most 3 days if done the correct way.

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    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    From my experience, port out from Digi and Umobile take 1 day only. Do clear your bill before requesting.

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    NAVITHA A/P GOVINDAN RAJAN

    Hi,I am Navitha.This sim card i registered under my name and the previous sim card is under my mother name.As per digi did not accept my request to change my sim card ownership since its different.So I did already purchase the plan for RM35 and the money in my wallet.If i failed to use this sim means I would request for refund.

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    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    Hi, for refund you need to contact live chat agent tommorow. Scroll down for the button.

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hai Navitha...if you really need that old number, i suggest you can go to nearest Digi Centre/Store to change ownership. But ask them first how the procedure that need

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    NYE CHIN HAU

    hi.. may i know how to refomat my personal detial? becouse im was rejected

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