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How do I chat with someone from Yoodo?

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21 comments

  • Avatar
    MICHAEL LONG

    Cannot activate my sim card and my chosen no disappear 01156333668

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    theJeff Community Manager

    Hi Michael, have you managed to activate your SIM card yet? The chosen numbers are not fixed, they're available to confirmed/activated customers only. As in, those who completed the activation process with payment successful.

    Otherwise, the number will be in rotation and any customer is able to get it as well (highly unlikely two different customers trying for the same number in short period of time but sometimes it happens)

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    NIKHIL BHATNAGAR

    Hi, My sim activation failed in first attempt due to unsuccessful payment. Not i m unable to activate it. Do i have to order new sim again ?

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    theJeff Community Manager

    Hi Nikhil, you can retry the activation process (if possible try a different debit/credit card) with payment. Do get in touch with our agents via Live Chat so they can assist and troubleshoot for you. Thanks

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    TO_BE_DEFINED

    Why this app keep saying my sim number doesnt exist? How i want to activate my sim if the case like that?

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    theJeff Community Manager

    Hi, could you please get in touch with our agents via Live Chat again? I see that you've contacted them already but the details were insufficient.

    Please do drop them a note - they will be able to guide and help clarify accordingly. Thanks :)

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    TO_BE_DEFINED

    Where I could find Yoodo Live chat?? Please help.

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    theJeff Community Manager

    Hi, from the App - head to the 'Help' section and scroll all the way below for the Live Chat icons. We're available 9am-9pm daily.

    Hope that helps. Thanks

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    HARIPREM A/L TAMILCHELVAN

    Hi Yoodo, i received an email from Yoodo stated that my Port-In was Rejected and asked me to contact my current service provider. I have contacted my current service provider and they said that no issue on their side to port out. Please get back to me why this happened ? 

     

    01110262191

  • Avatar
    theJeff Community Manager

    Hi HARIPREM A/L TAMILCHELVAN, could you please get in touch with our agents via Live Chat? It's in the HELP section - scroll all the way down.

    Our agents will be able to check to see what was the reason for the rejection and advice you accordingly. Hope that helps. Thanks

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    JUNG

    Just received an email said that my IC and Selfie different,coz my daughter did that for me. So how do I recap my selfie and resend to you ?Thank u

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    theJeff Community Manager

    Hi JUNG, you can reply that email with the relevant details actually. Our customer service agents will update it for you, or

    do get in touch with them directly via Live Chat  (today, Sunday we're available till 6pm) - from the App/Web > head to the HELP section and scroll all the way down

  • Avatar
    AZIMAH BINTIAZIZ

    Hye..can u help me setting my phone...only line h'..my phone can use 4g before

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    FAIZUL BIN MOHD DOM Superuser

    Hi Azimah, its about phone setting.
    What phone model u own?

    1st, U can try go to sim setting > preferred network > 4G/LTE .
    2nd, set new apn for Yoodo. U may find the steps by search "apn". Few threads discuss details about this on how to setup new apn for Yoodo. Gambatte !!

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    AFIQ DANIAL BIN MOHAMAD NASRI

    Data saya dah habis klau saya nak renew plan baru tak boleh ke? Memang kena tunggu sampai habis sebulan ke

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    FAIZUL BIN MOHD DOM Superuser

    Hi Afiq, boleh beli booster. Klik buy more & pilih plan bersesuaian. Yoodo Plan Cycle dikira selama 30hari.. So, dlm masa 30hari mmg tidak boleh tukar plan..
    Next month, renewal boleh bajet utk plan sesuai yg mencukupi ye. Tq

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    WONG YUEN SERN

    Jangan lupe promo skrg RM20 utk 20GB booster!

  • Avatar
    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    Check your plan expired, booster end with your plan.

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    TO_BE_DEFINED

    After I submitted credit card nothing seem to happened, I chosen 01156398983

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    TO_BE_DEFINED

    Can someone assist me and find out what is happening and my credit card been charged RM1 twice for my few attempts 

  • Avatar
    theJeff Community Manager

    Yoodo Guest Hi, I see you've chat with our agents. If there's still issue, do get in touch with them ya? And yes, do use a phone which has a front facing camera.

    The RM 1 is charged by the bank, not from Yoodo. They do this for verification of transaction, that amount will be credited back in your account by the Bank itself :)

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