Where can I find a Yoodo store? Yoodo Care December 09, 2019 21:19 Updated We don’t have a physical store, because we know you do everything online. Download our Yoodo app here to start customising. Related articles How do I sign up? What do I do with my Yoodo SIM? What’s in the SIM Pack? What is Yoodo? When will I receive my SIM? Comments 50 comments Sort by Date Votes MOHZAFIQ NIZAR BINMOHD JAILAN February 21, 2018 13:10 my sim card status is delivered but it not reach to my hand. What courier that u used? & how can i check to know who is received instead of me. -2 Comment actions Permalink TO_BE_DEFINED February 21, 2018 15:34 Yeah.... Same goes to me... Delivered but not reach to me. -5 Comment actions Permalink theJeff Community Manager February 22, 2018 01:51 Hi for standard deliveries there's no proof of receipt. SIM will be delivered to the mailbox of the given address or depending on the type of residence/office building it could be with the Reception or Guard house should the delivery person not allowed in. Won't be accurate for me to assume the situation without checking, the best way is to get in touch with our agents via Live Chat so they can help to troubleshoot it further asap as well. Thanks 0 Comment actions Permalink SAMIAH BINTIABDULLAH March 08, 2018 06:07 Hi my simcard accidentally register with wrong ID card, how can i fix it -5 Comment actions Permalink theJeff Community Manager March 08, 2018 08:27 Hi SAMIAH BINTIABDULLAH, could you please get in touch with our agents via Live Chat to see if that's possible or to get a new SIM instead? Thanks :) 0 Comment actions Permalink SAMIAH BINTIABDULLAH March 08, 2018 08:44 Hi I have chat with your support chat named Ady last 2 hours but end up need to replying through email 1 Comment actions Permalink EARIE BIN MADIUS Superuser March 08, 2018 10:34 The delivery will take another 2-3days before it will be sent out to you even though its says delivered. At least, that's what I experienced here in Kota Kinabalu. Just be patient he he 2 Comment actions Permalink theJeff Community Manager March 08, 2018 14:42 Hey EARIE BIN MADIUS, welcome to the memegif side lol 1 Comment actions Permalink TO_BE_DEFINED March 08, 2018 23:31 my sim card status is delivered but it not reach to my hand. What courier that u used? & how can i check to know who is received instead of me. -4 Comment actions Permalink theJeff Community Manager March 09, 2018 01:58 Heya, please get in touch with our agents via Live Chat, they'll be able to get in touch with our delivery partners to get further details. Sorry for the inconvenience caused, hope it gets sorted out soonest. Thanks :) 1 Comment actions Permalink TO_BE_DEFINED April 05, 2018 04:10 HI Jeff,where can i via Live Chat? -1 Comment actions Permalink theJeff Community Manager April 05, 2018 04:18 On the App, head to 'HELP' which is the on the bottom-far-right. Then scroll all the way down till you see the 'Live Chat' option :) 2 Comment actions Permalink JOEL TAN YIENG HERR June 13, 2018 02:11 I think assuming that we will not need a physical store is abit not user-friendly.. some of us could have gotten the SIM card sooner by going to the store.. some of us could have asked directly for information.. 1 Comment actions Permalink theJeff Community Manager June 13, 2018 02:14 Yup you're right actually. But this is the business model, and we're 100% digital catering mainly for that future market. That also means that we may not be the ideal service for everyone, especially those who prefer walking into a store and meeting the service person face to face :) 1 Comment actions Permalink ONG JIN TAN September 05, 2018 11:45 Actually I am already using data, but service in my house is very bad, so before I register to use Yoodo, how do I check whether the signal is strong or not? I live at No . 21 Lintang Pekaka 9, 11700, Penang 2 Comment actions Permalink MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser September 05, 2018 16:40 Yoodo use celcom coverage. You can use celcom signal map coverage or 3rd party app 'opensignal' to view the current signal on your area. 3 Comment actions Permalink AMIRUL AKHMAR BIN MOHD SABRI September 07, 2018 01:44 hai.. im outstation right now.. i put yoodo in my mifi at home. no one use yoodo line because no one at my home.. just now i check yoodo app..my utube data decrease. yesterday i check balance 18.40gb left..today i check 18.29gb left. did yoodo cheat customer? 1 Comment actions Permalink MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser September 07, 2018 10:13 Please contact live chat agent to verify this matter. 3 Comment actions Permalink theJeff Community Manager September 07, 2018 10:29 Hi AMIRUL AKHMAR BIN MOHD SABRI, definitely Yoodo don't cheat customers. If that's the case, we would be having contracts for all =)No idea why it's like that for you, best is to check with our live chat agents to see if there's more insight into the situation. You can head to HELP tab on your app, and scroll all the way down for Live Chat option ya? Thanks 1 Comment actions Permalink WONG CHUN WENG October 06, 2018 04:33 I ordered a SIM card 4 days ago yet nothing happen, the status still the same: order placed. Terrible services 0 Comment actions Permalink DENJAYNAVEER ASLAM BIN TANJUI Superuser October 06, 2018 04:39 Hi Guest,.. please get in touch with our agents via Live Chat so they can check further with our delivery partners on the status of your delivery 0 Comment actions Permalink SIVANESVARAN A/L SHAMUGAM November 16, 2018 03:32 I did not get my SIM card how to get the details 0 Comment actions Permalink MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser November 16, 2018 03:34 To get your order details, please contact live chat agent 2 Comment actions Permalink HAZMY BIN ZOLKEPLI November 30, 2018 22:51 Hi why there is from 1 bar to none signal in my area beserah, Kuantan? 1 Comment actions Permalink theJeff Community Manager November 30, 2018 23:01 hi HAZMY BIN ZOLKEPLI, no idea. Network in General there's no issues. It could be an intermittent thing at that location, but to be safe please do get in touch with our agents via Live Chat and give them your details etc so they can escalate it to our Network team to check further. Hopefully it's already resolved or will be soonest! Thanks :) 2 Comment actions Permalink TO_BE_DEFINED December 07, 2018 00:36 I've received the SIM card but I can't made payment. Anyone pls consult me. 0 Comment actions Permalink NORMANS ANAK LEWIS December 07, 2018 01:56 You paying using debit card? E-commerce need to be activated first. 3 Comment actions Permalink FAIZUL BIN MOHD DOM Superuser December 08, 2018 06:41 Hi Guest, for payment issue using bank card...kindly contact your bank. ( call the number, at the back of your atm card) & stated, that you want to activate e-commerce for Yoodo payment. You will get msos code for activation. Apart of that, u also can pay using Paypal. Online banking not offer yet at present. 1 Comment actions Permalink MUHAMMAD SHUKRI BIN AZMAN December 15, 2018 18:00 Hye...I just want to know who's gonna send my sim card...is it your worker or a post man from pos malaysia? 0 Comment actions Permalink MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser December 15, 2018 18:02 The sim will be delivered to you by postman from courier company. 1 Comment actions Permalink 1 2 › » Please sign in to leave a comment.