Where can I find a Yoodo store?

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50 comments

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    MOHZAFIQ NIZAR BINMOHD JAILAN

    my sim card status is delivered but it not reach to my hand. What courier that u used? & how can i check to know who is received instead of me.

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    TO_BE_DEFINED

    Yeah.... Same goes to me... Delivered but not reach to me.

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    theJeff Community Manager

    Hi for standard deliveries there's no proof of receipt. SIM will be delivered to the mailbox of the given address or depending on the type of residence/office building it could be with the Reception or Guard house should the delivery person not allowed in.

    Won't be accurate for me to assume the situation without checking, the best way is to get in touch with our agents via Live Chat so they can help to troubleshoot it further asap as well. Thanks

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    SAMIAH BINTIABDULLAH

    Hi my simcard accidentally register with wrong ID card, how can i fix it

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    theJeff Community Manager

    Hi SAMIAH BINTIABDULLAH, could you please get in touch with our agents via Live Chat to see if that's possible or to get a new SIM instead? Thanks :)

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    SAMIAH BINTIABDULLAH

    Hi I have chat with your support chat named Ady last 2 hours but end up need to replying through email 

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    EARIE BIN MADIUS Superuser

    The delivery will take another 2-3days before it will be sent out to you even though its says delivered. At least, that's what I experienced here in Kota Kinabalu. Just be patient he he

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    theJeff Community Manager

    Hey EARIE BIN MADIUS, welcome to the memegif side lol

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    TO_BE_DEFINED

    my sim card status is delivered but it not reach to my hand. What courier that u used? & how can i check to know who is received instead of me.

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    theJeff Community Manager

    Heya, please get in touch with our agents via Live Chat, they'll be able to get in touch with our delivery partners to get further details. Sorry for the inconvenience caused, hope it gets sorted out soonest. Thanks :)

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    TO_BE_DEFINED

    HI Jeff,where can i via Live Chat?

     

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    theJeff Community Manager

    On the App, head to 'HELP' which is the on the bottom-far-right. 

    Then scroll all the way down till you see the 'Live Chat' option :)

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    JOEL TAN YIENG HERR

    I think assuming that we will not need a physical store is abit not user-friendly.. some of us could have gotten the SIM card sooner by going to the store.. some of us could have asked directly for information..

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    theJeff Community Manager

    Yup you're right actually. But this is the business model, and we're 100% digital catering mainly for that future market. That also means that we may not be the ideal service for everyone, especially those who prefer walking into a store and meeting the service person face to face :) 

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    ONG JIN TAN

    Actually I am already using data, but service in my house is very bad, so before I register to use Yoodo, how do I check whether the signal is strong or not? I live at No . 21 Lintang Pekaka 9, 11700, Penang 

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    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    Yoodo use celcom coverage. You can use celcom signal map coverage or 3rd party app 'opensignal' to view the current signal on your area.

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    AMIRUL AKHMAR BIN MOHD SABRI

    hai.. im outstation right now.. i put yoodo in my mifi at home. no one use yoodo line because no one at my home.. just now i check yoodo app..my utube data decrease. yesterday i check balance 18.40gb left..today i check 18.29gb left. did yoodo cheat customer?

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    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    Please contact live chat agent to verify this matter.

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    theJeff Community Manager

    Hi AMIRUL AKHMAR BIN MOHD SABRI, definitely Yoodo don't cheat customers. If that's the case, we would be having contracts for all =)

    No idea why it's like that for you, best is to check with our live chat agents to see if there's more insight into the situation. You can head to HELP tab on your app, and scroll all the way down for Live Chat option ya? Thanks

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    WONG CHUN WENG

    I ordered a SIM card 4 days ago yet nothing happen, the status still the same: order placed. Terrible services

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi Guest,.. please get in touch with our agents via Live Chat so they can check further with our delivery partners on the status of your delivery

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    SIVANESVARAN A/L SHAMUGAM

    I did not get my SIM card how to get the details

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    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    To get your order details, please contact live chat agent

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    HAZMY BIN ZOLKEPLI

    Hi why there is from 1 bar to none signal in my area beserah, Kuantan?

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    theJeff Community Manager

    hi HAZMY BIN ZOLKEPLI, no idea. Network in General there's no issues. It could be an intermittent thing at that location, but to be safe please do get in touch with our agents via Live Chat and give them your details etc so they can escalate it to our Network team to check further. Hopefully it's already resolved or will be soonest! Thanks :)

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    TO_BE_DEFINED

    I've received the SIM card but I can't made payment. Anyone pls consult me.

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    NORMANS ANAK LEWIS

    You paying using debit card? E-commerce need to be activated first.

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    FAIZUL BIN MOHD DOM Superuser

    Hi Guest, for payment issue using bank card...kindly contact your bank. ( call the number, at the back of your atm card) & stated, that you want to activate e-commerce for Yoodo payment. You will get msos code for activation.
    Apart of that, u also can pay using Paypal. Online banking not offer yet at present.

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    MUHAMMAD SHUKRI BIN AZMAN

    Hye...I just want to know who's gonna send my sim card...is it your worker or a post man from pos malaysia?

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    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    The sim will be delivered to you by postman from courier company.

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