Is the Yoodo network reliable and fast?

Comments

43 comments

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    HUANG CHYI YENN

    Hilarious. Your 4G is chocked full of problems. It's been a week in and your horrible customer service has done nothing but provided me with irrelevant and nonchalant automated responses to resolve a simple issue. I didn't get a monthly 10GB plan for the throttling of mobile data services for anything that isn't WeChat and WhatsApp. I am expecting another automated responses tomorrow evening that contributes nothing.

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    MOHD YAZID BIN MOHD IDRUS

    ahaa... such a childish manner, for the RM20 with the mouthful of curses and swear. That amount can be easily credited into the wallet if brought up to the CS.

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    EARIE BIN MADIUS

    Agree with @Yazid

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi Oh kian beng..set manual new apn for yoodo, click the link below to see the screenshot

    https://support.yoodo.com.my/hc/en-us/community/posts/360000630393-APN-SETTING

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    OH KIAN BENG

    Why sometimes the 4g is so slow, in fact like 2g even when I on the airplane mode for 5 minutes and off it, but it's still incredibly slow. So, I rectify this problem by choosing 3g only and the speed at least feel like 3g. How do I Manually configure the 4g setting.? My oppo f5 cannot do it for thru sms. Have to do it manually. Can you send me the settings for my oppo f5? Preferably with screenshot, tq.

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    MUHAMAD FAWWAZ BINNOR RASHID

    i just port out from unifi mobile and subscribed to yoodo... best decision of my life 💪

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    YANG YEE KIT

    today line very so bad!

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    SUZAIDEE BIN MOHD SHOM Superuser

    Salam Mohamad Faizal, have you try change your APN setting? Some reported using Yoodo APN give better results. But if you coming from high speed plan you will definitely notice huge difference in speed.
    Care to share your speed result?

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    WONG YUEN SERN

    Hi Lim, as informed by Yazid, Yoodo is using Celcom network so the coverage and speed is the same.

    If you need a Yoodo sim and dont want to wait for the delivery, you can self collect it from Superuser Denjaynaveer Aslam who is based in Sandakan.

    https://support.yoodo.com.my/hc/en-us/community/posts/360023026494-Self-collect-Yoodo-Sim 

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    MOHD YAZID BIN MOHD IDRUS

    Hi Lim, indeed it will be the same as Celcom as Yoodo is using Celcom network. Speed is however depending on location, time and users connected to it.

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    JACLYN NEWTON TADAM

    Already active my simcard but no internet connection!! 😡😡😡

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    How to Live Chat:

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    MOHAMAD FAIZAL BIN ADAM

    Unlimited data 6mbps very slow.. teruk!

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    WONG MENG JIAN Superuser

    Sila cuba manual 3G ada ke line stabil?
    Sila juga lapor Yoodo livechat untuk bantuan teknikal ya.

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    SUZAIDEE BIN MOHD SHOM Superuser

    Salam, it will be better if you can lodge a report to Yoodo via live chat so they are aware of your issue. Currently there are no major breakdown within Yoodo and Celcom network. You may also try restart your device or reset your network setting.

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  • Hello sir.. I have a connection issue.. My line was on and off suddenly around this 2weeks.. It keep me patient but this things messed up when it disturbing my online work.. Please reply and let me know why my signal is being like that.. Tq

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    Julia Yoodo Staff

    Hi YANG YEE KITAre you still persisting the same issue? Please contact our Yoodo agents via live chat and do provide the details for them to check the issue as soon as possible. Thanks :) 

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hai MUHAMMAD SHUKRI BINYACOB Its not network problem, in your whatsapp application go to Setting > Data & storage usage > Reset statistic > and tap 'Reset'.

    Or you can go to phone setting > Application > Whatsapp > Clear Cache.

    Hope i can i help you, more further help you can contact Yoodo customer care via Live Chat, daily from 9am-6pm.

    Thanks.

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hai PARVIANNIS FALISHA PAUL, sorry for inconveniance cause you experiencing now. Please report this issue with Yoodo customer serverci via Live Chat ok. hope it will better soon.

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    LIM SHU YOONG

    hi im on celcom and im thinking of swapping over to yoodo for a cheaper prepaid plan. im in sandakan. will coverage and internet speeds be similar? or will that not be the case? thanks

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    MUHAMMAD SHUKRI BINYACOB

    just now why line too slow for whatsapp?its too slow..but open youtube its fast..why like that?can i know why?

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    MOHD YAZID BIN MOHD IDRUS

    Azreen, any data bought during the initial set up? if best thing is to proceed into their live chat or raise a ticket. They can check that for you. Thanks ya

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    WONG MENG JIAN Superuser

    Pls try connect 3G is there improvement?
    Otherwise, feel free to lodge complain to Yoodo CS thru livechat button located in bottom of the app/website.

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  • Hello sir.. I have a connection issue.. My line was on and off suddenly around this 2weeks.. It keep me patient but this things messed up when it disturbing my online work.. Please reply and let me know why my signal is being like that.. Tq

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    WONG MENG JIAN Superuser

    Welcome Onboard Yoodo, Stay Tuned for exciting rewards and promos every months 😉

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    PARVIANNIS FALISHA PAUL

    Hai, I subscribed whatsapp add on and lately video call is so bad. At first it was okay, but now it's so slow. Why this happened?

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    AHMAD SABRI BIN AHMAD RABUDZI

    im shock when speedtest shows 120mbps at putra perdana. but sadly everyday i travel to work from cyberjaya to kl sentral no internet connection most of the time

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    SUZAIDEE BIN MOHD SHOM Superuser

    Salam Nurin, 

    Sorry for any inconvenience caused. As far as I know some area experience network issue yesterday. It will be great if we can know which area you at. Anyway, when you using Celcom 3G do you still get 4G connection? because for me even though I changed to Celcom 3G I still can get 4G connection and the network speed still great. But if you get 3G connection maybe there's some issue with the 4G network in your area.

    Feel free to contact  Yoodo via live chat. InsyaAlllah they will look into it and hope this is just a temporary issue.

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    FAIZUL BIN MOHD DOM

    Tq for the compliment bro.Hope Yoodo consistent in giving good services to us 👍👍

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    AHMAD SABRI BIN AHMAD RABUDZI

    im shock when speedtest shows 120mbps at putra perdana. but sadly everyday i travel to work from cyberjaya to kl sentral no internet connection most of the time

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